Product Support - Active Administrator

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No Active Templates are visible in the Security and Delegation section of the console after upgrade (103190)

Database update fails when upgrading Active Administrator from version 6.0 to 6.5. Manually running the SQL script From_6.0_To_6.5.sql updates the database and re-running the Active Administrator Server Configuration Manger appears to successfully complete the rest of the upgrade. However, the...

Product(s): Active-Administrator
Created On: 2/4/2013
(1 Ratings)
Last Updated On: 2/6/2013
How to upgrade Active Administrator 5.x to version 6.0 (SL3800)

How to upgrade Active Administrator 5.x to version 6.0

Product(s): Active-Administrator
Created On: 10/17/2011
(1 Ratings)
Last Updated On: 5/13/2013
VIDEO How to upgrade Active Administrator to version 6.5 (101475)

How to upgrade Active Administrator to version 6.5

Product(s): Active-Administrator
Created On: 12/7/2012
(1 Ratings)
Last Updated On: 12/9/2013
Unable to upgrade database. Error: Configuration upgrade failed (SL3809)

Unable to upgrade database to the latest version. When upgrading the Active Administrator Server Management to the latest version, the messages “Configuration upgrade failed”, and “Configuration completed with errors. See log file for details…” are displayed, and shown below: 
  <IMG border=0...

Product(s): Active-Administrator
Created On: 10/24/2011
(1 Ratings)
Last Updated On: 12/18/2012
Server Management Console and Services crash. Faulting application name: AAMaintenanceService.exe (110494)

Active Administrator Server Management Console crashes when launched. The services also fail. The Event viewer | Application logs record the entry below  Faulting application name: AAMaintenanceService.exe, version: 6.5.0.1160, time stamp: 0x50898dcb
Faulting module name: QuestLicense.dll...

Product(s): Active-Administrator
Created On: 7/29/2013
(2 Ratings)
Last Updated On: 12/6/2013
Not prompted to restart Notification Service after changing audit database (SL2550)

Not prompted to restart Notification Service after changing audit database

Product(s): Active-Administrator
Created On: 5/14/2009
(1 Ratings)
Last Updated On: 12/7/2012
The Active Template file was not found (101857)

When opening the Active Administrator 6.5 Console the error message below is displayed: "The Active Template file was not found on the Active Administrator server. Please check that the Active Administrator is accessible and that the file exists in the Active Administrator share." When the...

Product(s): Active-Administrator
Created On: 12/19/2012
(1 Ratings)
Last Updated On: 1/29/2013
Cannot open Service Control Manager on ''[ComputerName]''. This operation might require other privs. (SL2527)

Cannot open Service Control Manager on ''[ComputerName]''. This operation might require other privs. Cannot open Service Control Manager on computer '<i>ComputerName</i>'. This operation-might-require-other-privileges message is received when attempting to install an Active Administrator Service...

Product(s): Active-Administrator
Created On: 5/14/2009
(1 Ratings)
Last Updated On: 12/7/2012
The network path was not found (SL3889)

The network path was not found When attempting to install the Active Administrator agent on a domain controller the error “The network path was not found” is displayed and in the log, as shown below:
  <IMG border=0 alt="Right click open image to view full size" src="https://support.software...

Product(s): Active-Administrator
Created On: 1/24/2012
(1 Ratings)
Last Updated On: 12/7/2012
The Audit Agent on Server [FQDN] is experiencing problems writing data to the database (SL3896)

The Audit Agent on Server [FQDN] is experiencing problems writing data to the database

Product(s): Active-Administrator
Created On: 2/13/2012
(2 Ratings)
Last Updated On: 12/7/2012
Documents Type
Active Administrator 6.5 Audit Database Maintenance Guide
pdf
Active Administrator 6.5 Installation Guide
pdf
What's New in Active Administrator 6.5
pdf
Active Administrator 6.5 Release Notes
htm
Version Full Support as of Limited Support as of Support Discontinued
6.5 12/6/2012
6.0.x 10/17/2011
5.6.x 8/2/2010 4/1/2013 10/1/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.