Product Support - ActiveRoles Server

Filter to browse recommended product support content
(Choose different product)

Self-service tools will help you to install, configure and trouble shoot your Dell Software product

480 X 270 player for the Support Link Solution pages
  • Summary
  • Knowledge
    Articles
  • Download
    New Releases
  • Release Notes
    and Guides
  • Videos
    Tutorials
  • Product
    Life Cycle
How to clear the ActiveRoles Server schema cache (100421)

ActiveRoles Server is experiencing any of the following symptoms: ActiveRoles Server MMC will not launch, it only hangs after successful schema load even after restarting the service When executing scripts or policies, there are errors that ARS cannot find a specified attribute (attribute not...

Product(s): ActiveRoles-Server
Created On: 11/17/2012
(1 Ratings)
Last Updated On: 2/24/2014
What attribute contains the information on how a Dynamic Group is built? (65529)

When a regular Active Directory group is converted to a Dynamic Group, what attribute contains the information for building the dynamic group membership?

Product(s): ActiveRoles-Server
Created On: 8/11/2010
(1 Ratings)
Last Updated On: 2/21/2014
How to gather Web Interface logging for ActiveRoles Server (24508)

Diagnostic logging is one of the major troubleshoting options in ActiveRoles server. Various issues in ActiveRoles Web Interface sites can be analyzed with diagnostic logging.

Product(s): ActiveRoles-Server
Created On: 11/10/2006
(3 Ratings)
Last Updated On: 1/15/2014
Assistance creating and troubleshooting custom scripts, policies and Web Interface customizations (32863)

Quest Support is unable to assist with creating or troubleshooting any custom scripts and policies for ActiveRoles Server. Quest Support is also unable to assist with creating or troubleshooting any Web Interface customizations except those listed in the ActiveRoles Server Web 6.7 Admin Guide...

Product(s): ActiveRoles-Server
Created On: 6/30/2007
(2 Ratings)
Last Updated On: 11/29/2013
Unable to enter new provided license key error: HRESULT: 0x839C0003 (99291)

When attempting to enter in a newly created ActiveRoles Service license the following error may appear:
Administrative Policy returned an error.
Failed to install license key.
Exception from HRESULT: 0X839C0003

Product(s): ActiveRoles-Server
Created On: 11/9/2012
(1 Ratings)
Last Updated On: 11/22/2013
Scenario Change: Moving from single database to split database (63660)

Consider the following scenario: Two ARS services sharing a single database. This database houses the configuration and change history information. You want to have a seperate database just for change history, and both ARS servers will be sharing this new database. The old database will be the...

Product(s): ActiveRoles-Server
Created On: 5/29/2010
(0 Ratings)
Last Updated On: 10/30/2013
ARS 6.7 and Fine Grained Password Policy issues (82953)

Issue 1: When displaying Additional Account Information for a user account that falls in scope of a Fine Grained Password Policy, ActiveRoles uses the default domain policy to calculate the password expires date EXAMPLE: Account will show up as expiring in 60 days even if the Resultant Set of...

Product(s): ActiveRoles-Server
Created On: 10/7/2011
(0 Ratings)
Last Updated On: 3/26/2014
Length of User logon name (Pre-Windows 2000) sAMAccountName is limited to 20 characters (45002)

When creating a user in ActiveRoles Server, the length of the User logon name (Pre-Windows 2000) SAM-Account-Name attribute is limited to 20 characters.

Product(s): ActiveRoles-Server
Created On: 7/24/2008
(0 Ratings)
Last Updated On: 3/19/2014
Can a workflow be configured to send a notification if a user account is going to expire? (111640)

Can a workflow be configured to send a notification if a user account is going to expire?  For example, can a workflow be customized to scan Active Directory for accounts that will expire in 5 days and send a notification with the list of users?

Product(s): ActiveRoles-Server
Created On: 8/23/2013
(0 Ratings)
Last Updated On: 11/28/2013
ActiveRoles Server 6.9 Patch 1 (116649)

This is a supported patch for ActiveRoles Server 6.9.0. The list of resolved issues can be found in the Resolution section. The patch includes the following updates: ARS-6.9.0-Patch1.exe - Update for the Administration Service component; should be installed on the computers running...

Product(s): ActiveRoles-Server
Created On: 11/25/2013
(0 Ratings)
Last Updated On: 4/4/2014
Documents Type
ActiveRoles Server 6.9 Administrator Guide
pdf
ActiveRoles Server 6.9 Evaluator Guide
pdf
ActiveRoles Server 6.9 Mangement Pack
pdf
ActiveRoles Server 6.9 Feature Guide
pdf
ActiveRoles Server 6.9 Overview
pdf
ActiveRoles Server 6.9 Predefined Access Templates
pdf
ActiveRoles Server 6.9 Replication
pdf
ActiveRoles Server 6.9 Quick Start Guide
pdf
ActiveRoles 6.9 Resource Usage Calculator
xls
ActiveRoles Server 6.9 What's New
pdf
Version Full Support as of Limited Support as of Support Discontinued
6.9 11/12/2013
6.8 10/30/2012
6.7 12/2/2010 12/31/2014 12/31/2015
6.5 11/19/2009 1/1/2013 7/1/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.