Product Support - ActiveRoles Server

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How to clear the ActiveRoles Server schema cache (100421)

ActiveRoles Server is experiencing any of the following symptoms: ActiveRoles Server MMC will not launch, it only hangs after successful schema load even after restarting the service When executing scripts or policies, there are errors that ARS cannot find a specified attribute (attribute not...

Product(s): ActiveRoles-Server
Created On: 11/17/2012
(1 Ratings)
Last Updated On: 2/24/2014
How to enable DS log for ActiveRoles Server (8605)

This article describes how to enable debug logging for ActiveRoles Server and gather the resulting log file named DS.log.  

Product(s): ActiveRoles-Server
Created On: 6/21/2004
(1 Ratings)
Last Updated On: 4/22/2014
What attribute contains the information on how a Dynamic Group is built? (65529)

When a regular Active Directory group is converted to a Dynamic Group, what attribute contains the information for building the dynamic group membership?

Product(s): ActiveRoles-Server
Created On: 8/11/2010
(1 Ratings)
Last Updated On: 2/21/2014
How to gather Web Interface logging for ActiveRoles Server (24508)

Diagnostic logging is one of the major troubleshoting options in ActiveRoles server. Various issues in ActiveRoles Web Interface sites can be analyzed with diagnostic logging.

Product(s): ActiveRoles-Server
Created On: 11/10/2006
(3 Ratings)
Last Updated On: 1/15/2014
Assistance creating and troubleshooting custom scripts, policies and Web Interface customizations (32863)

Quest Support is unable to assist with creating or troubleshooting any custom scripts and policies for ActiveRoles Server. Quest Support is also unable to assist with creating or troubleshooting any Web Interface customizations except those listed in the ActiveRoles Server Web 6.7 Admin Guide...

Product(s): ActiveRoles-Server
Created On: 6/30/2007
(2 Ratings)
Last Updated On: 11/29/2013
Unable to enter new provided license key error: HRESULT: 0x839C0003 (99291)

When attempting to enter in a newly created ActiveRoles Service license the following error may appear:
Administrative Policy returned an error.
Failed to install license key.
Exception from HRESULT: 0X839C0003

Product(s): ActiveRoles-Server
Created On: 11/9/2012
(1 Ratings)
Last Updated On: 11/22/2013
ADSI error: 00000057: LdapErr: DSID-0C090C3E, comment: Error in attribute conversion operation. (122721)

Error when copying a user object in ActiveRoles Management Console The following error is generated in the ds.log file ADSI error: 00000057: LdapErr: DSID-0C090C3E, comment: Error in attribute conversion operation, data 0, v1db1

Product(s): ActiveRoles-Server
Created On: 4/3/2014
(0 Ratings)
Last Updated On: 4/4/2014
msExchDynamicDLBaseDN does not display full distinguished name in Web Interface (117227)

In the Web Interface the "msExchDynamicDLBaseDN" field on the general properties of an Exchange Dynamic Distribution Group only displays the top-level OU and not the full distinguished name.  This can cause confusion if the directory structure consists of multiple OU's with the same name. Example...

Product(s): ActiveRoles-Server
Created On: 12/11/2013
(0 Ratings)
Last Updated On: 12/13/2013
Unable to generate Uniqueness number outside of Email Alias Generation (116983)

There is no option available for Uniqueness Number outside of Email Alias Generation.

Product(s): ActiveRoles-Server
Created On: 12/4/2013
(0 Ratings)
Last Updated On: 12/5/2013
What permissions are required for the ARS service account to publish Service Connection Points? (90456)

What permissions are required for the ActiveRoles service account to publish Service Connection Points in Active Directory? Symptoms: One of the ActiveRoles Administration Services is not listed in the Select Administration Service dialog in ARS MMC Console. When connecting to ActiveRoles...

Product(s): ActiveRoles-Server
Created On: 3/27/2012
(0 Ratings)
Last Updated On: 2/3/2014
Documents Type
ActiveRoles Server 6.9 Administrator Guide
ActiveRoles Server 6.9 Evaluator Guide
ActiveRoles Server 6.9 Mangement Pack
ActiveRoles Server 6.9 Feature Guide
ActiveRoles Server 6.9 Overview
ActiveRoles Server 6.9 Predefined Access Templates
ActiveRoles Server 6.9 Replication
ActiveRoles Server 6.9 Quick Start Guide
ActiveRoles 6.9 Resource Usage Calculator
ActiveRoles Server 6.9 What's New
Version Full Support as of Limited Support as of Support Discontinued
6.9 11/12/2013
6.8 10/30/2012
6.7 12/2/2010 12/31/2014 12/31/2015
6.5 11/19/2009 1/1/2013 7/1/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.