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Product Support - AppAssure

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Most Popular Release Notes and Guides

  • AppAssure 5.3.7 Release Notes
  • Replay 4 to AppAssure 5 Migration Guide
  • AppAssure 5 Deployment Guide
  • AppAssure 5 PowerShell Reference Guide
  • AppAssure 5 Third-Party Integration Guide
See All
Grace Period - License Expired e-mail notifications (122701)

Core can't reach the license portal, backups are not running, and you didn't get any notification

Product(s): AppAssure
Created On: 4/3/2014
(0 Ratings)
Last Updated On: 4/8/2014
Virtual Standby to Hyper-V Job Fails with Failed to Add Device ‘Microsoft Virtual Hard Disk’ Error (119440)

An attempt to export to Hyper-V and returns the following error in the Core UI.
System.AggregateException: One or more errors occurred. —> Replay.Common.Contracts.Virtualization.HyperVException: Operation with VHD virtual disk failed (Full error details in attached file 'Virtual Standby to...

Product(s): AppAssure
Created On: 1/27/2014
(0 Ratings)
Last Updated On: 2/22/2014
MUP Warnings (118278)

This article describes potential MUP warnings on your Core server. Your system logs, as well as your repositories, may show multiple MUP warnings, for example: “{Delayed Write Failed} Windows was unable to save all the data for the file \\RemoteStorageDevice\Repository\dfs.records; the data has...

Product(s): AppAssure
Created On: 12/23/2013
(0 Ratings)
Last Updated On: 2/22/2014
Replication Offline in Replay 4 (117739)

This article provides a solution for restarting Replay 4 services on the Core when replication status on an agent shows the agent as offline. If replication status on an agent in Replay 4 shows the agent as offline, the solution is to manually stop a service on both source and target Cores as...

Product(s): AppAssure
Created On: 12/19/2013
(0 Ratings)
Last Updated On: 2/22/2014
Unable to Change the Repository for an Agent (117444)

The repository drop-down menu is not available when attempting to change the repository for an agent on the Core Console.

Product(s): AppAssure
Created On: 12/18/2013
(0 Ratings)
Last Updated On: 2/22/2014
Storage Controllers Change after an ESXi Export (117526)

When performing an ESXi virtual export, your storage controllers change from LSI logical SAS to LSI logical parallel.

Product(s): AppAssure
Created On: 12/18/2013
(0 Ratings)
Last Updated On: 2/24/2014
How to Find the Domain User Name Mapped to a SID Using PowerShell (118279)

You mount a recovery point or perform a Restore. You look at the permissions for one of the folders and see that one or more users with access rights show as SID only. You want to determine the user names for further troubleshooting. <BLOCKQUOTE> Warning: AppAssure does not support PowerShell...

Product(s): AppAssure
Created On: 12/23/2013
(0 Ratings)
Last Updated On: 2/22/2014
Windows Server 2012 Deduplication Error: File Cannot be Accessed by the System (119442)

You are unable to access files over 32 KB from a mounted recovery point, receiving the following error: “The file cannot be accessed by the system.” There are two potential scenarios in which recovering files with deduplication enabled on your Windows 2012 agent prove difficult. Your Core runs...

Product(s): AppAssure
Created On: 1/27/2014
(0 Ratings)
Last Updated On: 4/23/2014
Bare Metal Restore Error No Suitable Target Found (117445)

You receive the following error when performing a BMR on a target disk that is smaller than the original disk from which you are restoring.Call to service method https://localhost:8006/apprecovery/api/core/rollback/autoPartition POST failed: No suitable target found.
Requested volume C: has size...

Product(s): AppAssure
Created On: 12/18/2013
(0 Ratings)
Last Updated On: 2/22/2014
Windows Will Not Start After a Successful Agent Installation (117592)

<H3>Introduction</H3> This article describes an issue in which, after installing an AppAssure 5 agent, the Windows operating system will not boot, and how to resolve this situation. <H3>Description</H3> After successfully installing the AppAssure 5 Agent and rebooting the machine, Windows does...

Product(s): AppAssure
Created On: 12/19/2013
(0 Ratings)
Last Updated On: 2/22/2014
Documents Type
AppAssure 5.3.7 Release Notes
pdf
Replay 4 to AppAssure 5 Migration Guide
pdf
AppAssure 5 Deployment Guide
pdf
AppAssure 5 PowerShell Reference Guide
pdf
AppAssure 5 Third-Party Integration Guide
pdf
AppAssure 5 Command Line Management Reference Guide
pdf
AppAssure 5 User Guide
pdf
DocRetriever for SharePoint for AppAssure 5 User Guide
pdf
Mailbox Restore for Microsoft Exchange using AppAssure 5 User Guide
pdf
Dell AppAssure Backup, Replication, and Recovery Evaluators Guide
pdf
Version Full Support as of Limited Support as of Support Discontinued
5.4.1 4/8/2014
5.3.x 8/24/2012
5.2.x 5/18/2012 2/24/2014 8/25/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.