Product Support - AppAssure

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Restoring files when the Windows file path is longer than 255 characters (122956)

After mounting an AppAssure recovery point upon attempting to copy files to the restore folder a message is displayed that the file name(s) would be too long for the destination folder. <IMG alt="" src="http://support.software.dell.com/KBArticleImages/122956/robocopy.png">

Product(s): AppAssure
Created On: 4/9/2014
(1 Ratings)
Last Updated On: 4/9/2014
Uploading Log Files for AppAssure 5 (video) (117808)

From time to time or when investigating a support case, you may be asked to upload log files to AppAssure Support. This article describes how to upload log files to AppAssure Support for your AppAssure 5 environment.

Product(s): AppAssure
Created On: 12/19/2013
(3 Ratings)
Last Updated On: 4/8/2014
Configuring Exchange Database Mountability and Log Truncation (Video) (119974)

This article serves as a guide to configure Exchange database mountability and log truncation. This article serves as a guide for users seeking to configure Exchange database mountability and log truncation. NOTE: Mountability checks and log truncation features only apply to Microsoft Exchange...

Product(s): AppAssure
Created On: 2/4/2014
(1 Ratings)
Last Updated On: 4/8/2014
How to Force Log Truncation (Video) (119946)

This article serves as a “How-to” guide for users seeking to force log truncation on either an Exchange or SQL machine. This article applies to customers using all AppAssure 5 builds. The steps provided below are not applicable to Replay 4. Please note that this option is only available for...

Product(s): AppAssure
Created On: 2/4/2014
(1 Ratings)
Last Updated On: 4/8/2014
ESXi One-Time Export (video) (119961)

Using AppAssure 5 Live Recovery instant recovery technology, you can instantly recover or restore data to your physical machines or to virtual machines from stored recovery points of Windows machines. This article serves as a guide for users who want to perform a one-time ESXi export. If you have...

Product(s): AppAssure
Created On: 2/4/2014
(1 Ratings)
Last Updated On: 4/9/2014
How to Run a Repository Check (video) (119907)

This article serves as a “How-To” guide for users seeking to run a repository check. It is possible to run a repository check from a browser interface in AppAssure 5. The following section details the necessary steps to complete this check.

Product(s): AppAssure
Created On: 2/3/2014
(1 Ratings)
Last Updated On: 4/8/2014
AppAssure Solutions with Video Content (120595)

The following solutions include video content.  The solutions are grouped by version. However some solutions may be applied to newer versions. Note: It is recommended to view the video content through IE.

Product(s): AppAssure
Created On: 2/19/2014
(1 Ratings)
Last Updated On: 4/9/2014
Forcing a Checksum Check for Exchange Recovery Point (Video) (117456)

This article serves as a guide for forcing a checksum check for a specific Microsoft Exchange server recovery point. If you experience symptoms that indicate there is a reason to do so (such as a single event of a checksum failure or error), you can direct the AppAssure 5 software to force a...

Product(s): AppAssure
Created On: 12/18/2013
(1 Ratings)
Last Updated On: 4/8/2014
Installing Agents on a Windows Machine (Video) (117578)

This article serves as a guide for users installing AppAssure 5 Agents on a Windows machine.  This article describes the process of installing AppAssure 5 agents on a Windows machine for a new installation or if you are upgrading from Replay 4. If you will be upgrading from Replay 4, you should...

Product(s): AppAssure
Created On: 12/19/2013
(1 Ratings)
Last Updated On: 4/8/2014
Creating an Archive (video) (119953)

This article serves as a guide for users who want to create an archive of recovery points for a protected machine. AppAssure 5 retention policies (for more information about retention policies, see the AppAssure 5 User Guide on the Tech Docs page) enforce the periods for which backups are stored...

Product(s): AppAssure
Created On: 2/4/2014
(2 Ratings)
Last Updated On: 4/8/2014
Version Full Support as of Limited Support as of Support Discontinued
5.4.1 4/8/2014
5.3.x 8/24/2012
5.2.x 5/18/2012 2/24/2014 8/25/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.