Product Support - AppAssure

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Hyper-V Export Non-Bootable (122780)

When attempting a Virtual Export to Hyper-V from AppAssure, the Virtual Export completes, but the resultant Hyper-V VM is non-bootable.

Product(s): AppAssure
Created On: 4/4/2014
(0 Ratings)
Last Updated On: 4/8/2014
Boot Failure Classpnp.sys (123097)

After a restore, the restored machine fails to boot with stop error 0x0000007B.  When trying to boot into Safe Mode, it hangs on loading classpnp.sys then reboots

Product(s): AppAssure
Created On: 4/11/2014
(0 Ratings)
Last Updated On: 4/11/2014
Configuring Exchange Database Mountability and Log Truncation (Video) (119974)

This article serves as a guide to configure Exchange database mountability and log truncation. This article serves as a guide for users seeking to configure Exchange database mountability and log truncation. NOTE: Mountability checks and log truncation features only apply to Microsoft Exchange...

Product(s): AppAssure
Created On: 2/4/2014
(0 Ratings)
Last Updated On: 4/8/2014
Forcing a Checksum Check for Exchange Recovery Point (Video) (117456)

This article serves as a guide for forcing a checksum check for a specific Microsoft Exchange server recovery point. If you experience symptoms that indicate there is a reason to do so (such as a single event of a checksum failure or error), you can direct the AppAssure 5 software to force a...

Product(s): AppAssure
Created On: 12/18/2013
(0 Ratings)
Last Updated On: 4/8/2014
Deleting cluster Nodes Job fails with an error "Object reference not set to an instance of an object (122838)

Deleting Cluster Nodes at the Cluster level fails with the error "Object reference not set to an instance of an object."<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> System.NullReferenceException: Object reference not set to an instance of an object.<o:p...

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
ESXi Continuous (Virtual Standby) Export (119951)

Using AppAssure 5 Live Recovery instant recovery technology, you can instantly recover or restore data to your physical machines or to virtual machines from stored recovery points of Windows machines. This article serves as a how-to guide for users performing a continuous ESXi export. If you have...

Product(s): AppAssure
Created On: 2/4/2014
(0 Ratings)
Last Updated On: 4/8/2014
Repository check hangs when it forced while transfer is running (122863)

Repository check hangs on starting the job when it is forced while a snapshot transfer is running.  The repository check should cancel the active job and complete the check.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
Unable to configure any type of replication due to error: "Unable to connect to the remote server." (122839)

After setting up replication between Source and Target Cores, you are not able to configure replicaiton:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> "Unable to connect to the remote server" error appears at first step while Core tries to Connect to...

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
Hyper-v Virtual Standby Scheduling Questions (123080)

We are exporting virtual machines to Hyper-v every hour. Is there a way to make it only vm export once a day or once a week? Is there a script or command to export the VM's?

Product(s): AppAssure
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/10/2014
Restoring files when the Windows file path is longer than 255 characters (122956)

After mounting an AppAssure recovery point upon attempting to copy files to the restore folder a message is displayed that the file name(s) would be too long for the destination folder. <IMG alt="" src="http://support.software.dell.com/KBArticleImages/122956/robocopy.png">

Product(s): AppAssure
Created On: 4/9/2014
(0 Ratings)
Last Updated On: 4/9/2014
Version Full Support as of Limited Support as of Support Discontinued
5.4.1 4/8/2014
5.3.x 8/24/2012
5.2.x 5/18/2012 2/24/2014 8/25/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.