Product Support - AppAssure

Filter to browse recommended product support content
(Choose different product)

Self-service tools will help you to install, configure and trouble shoot your Dell Software product

480 X 270 player for the Support Link Solution pages
  • Summary
  • Knowledge
    Articles
  • Download
    New Releases
  • Release Notes
    and Guides
  • Videos
    Tutorials
  • Product
    Life Cycle
Forcing a Checksum Check for Exchange Recovery Point (Video) (117456)

This article serves as a guide for forcing a checksum check for a specific Microsoft Exchange server recovery point. If you experience symptoms that indicate there is a reason to do so (such as a single event of a checksum failure or error), you can direct the AppAssure 5 software to force a...

Product(s): AppAssure
Created On: 12/18/2013
(0 Ratings)
Last Updated On: 4/8/2014
Performance logging is enabled by default in 5.4.1 release if upgrading from a Beta version. (122834)

Customers participating in the Beta program will see the AppRecovery.log file populate with performance information drowning out events Support needs to see for troubleshooting.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
Deploying Agent fails with 'Sequence contains no elements' (122835)

When using the Deploy Agent utility, the job fails with 'Sequence contains no elements' error if 'Protect machine after install' check box is enabled.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
There is no ability to force Snapshots in IE 8 only (122850)

When accessing the Core from IE 8 only, there is no option to force a snapshot from the Navigation Tree or Agent Summary Tab.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
Will migrating an Agent to a different Vmware host cause a new base image? (122878)

If a Virtual Machine we're backing up with AppAssure moves to a different physical host in the cluster will that cause AppAssure to do a new base image (i.e. full backup) instead of incremental?

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/8/2014
Upgrading to AppAssure Core 5.4.1 (122924)

AppAssure 5.4.1 is a minor release, with many new features and significant enhancements. As part of the changes made to improve application performance, AppAssure 5.4.1 represents recovery points differently than previous releases. When upgrading to AppAssure 5.4.1, existing recovery points will...

Product(s): AppAssure
Created On: 4/8/2014
(0 Ratings)
Last Updated On: 4/8/2014
Restore functionality isn't supported for Outlook 2013 (122836)

Mail Restore is not able to restore Exhange Message level objects to Exchange 2013 or use the Outlook 2013 MapiWrapper to connect to the Mapi Subsystem.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
AppAssure 5.4.1 New Features (122925)

The following list includes new features for AppAssure 5 in release 5.4.1.

Product(s): AppAssure
Created On: 4/8/2014
(0 Ratings)
Last Updated On: 4/8/2014
Is AppAssure or Replay affected by the OpenSSL Heartbleed vulnerability? (123071)

Is the AppAssure or Replay software vulnerable to the Heartbleed bug?

Product(s): AppAssure
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/15/2014
How to Run a Repository Check (video) (119907)

This article serves as a “How-To” guide for users seeking to run a repository check. It is possible to run a repository check from a browser interface in AppAssure 5. The following section details the necessary steps to complete this check.

Product(s): AppAssure
Created On: 2/3/2014
(0 Ratings)
Last Updated On: 4/8/2014
Version Full Support as of Limited Support as of Support Discontinued
5.4.1 4/8/2014
5.3.x 8/24/2012
5.2.x 5/18/2012 2/24/2014 8/25/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.