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Product Support - AppAssure

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ESXi One-Time Export (video) (119961)

Using AppAssure 5 Live Recovery instant recovery technology, you can instantly recover or restore data to your physical machines or to virtual machines from stored recovery points of Windows machines. This article serves as a guide for users who want to perform a one-time ESXi export. If you have...

Product(s): AppAssure
Created On: 2/4/2014
(0 Ratings)
Last Updated On: 4/9/2014
LocalMountUtility fails with flat name of target computer could not be retrieved (2138) (123188)

Core or Local Mount Utility throws error: "Flat name of target computer could not be retrieved (2138)"

Product(s): AppAssure
Created On: 4/14/2014
(0 Ratings)
Last Updated On: 4/15/2014
A bare metal restore (BMR) completed with the following error: Invalid user name or password (122824)

When performing a BMR of root, boot and  xfs partitions the BMR job finishes with error for all xfs partitions:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> Failure Reason<o:p></o:p> Security Token Exception<o:p></o:p> Invalid user name or password<o:p...

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
Is AppAssure or Replay affected by the OpenSSL Heartbleed vulnerability? (123071)

Is the AppAssure or Replay software vulnerable to the Heartbleed bug?

Product(s): AppAssure
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/15/2014
How to Import an Archive (video) (119909)

This article serves as a “How-To” guide on importing an archive. From the AppAssure 5 Core Console, you can import an archive. This article can stand alone, to serve as a “How-to” guide for importing an archive. It is also step 6 of 6 broad steps to migrating from Replay 4 to AppAssure 5. These...

Product(s): AppAssure
Created On: 2/3/2014
(0 Ratings)
Last Updated On: 4/9/2014
AppAssure 5.4.1 New Features (122925)

The following list includes new features for AppAssure 5 in release 5.4.1.

Product(s): AppAssure
Created On: 4/8/2014
(0 Ratings)
Last Updated On: 4/8/2014
"Apply" doesn't work in schedule settings on Summary tab (122841)

After upgrading the agent, you are not able to change protection schedule setting at the Agent Summary tab.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): AppAssure
Created On: 4/7/2014
(0 Ratings)
Last Updated On: 4/7/2014
Checksum error failure due to insufficient disk space during repository integrity check (124062)

You have run a repository integrity check but it resulted in a Checksum error failure due to insufficient disk space.

Product(s): AppAssure
Created On: 4/23/2014
(0 Ratings)
Last Updated On: 4/23/2014
Adding an agent to protection from the Core the display name is greyed out (123294)

The following message displayed while adding an agent to protect from the Core: This machine has been already protected by this Core.
You may protect this machine by using the previous settings.

Product(s): AppAssure
Created On: 4/16/2014
(0 Ratings)
Last Updated On: 4/17/2014
How to Install the AppAssure 5 Core (Video) (119944)

This article describes how to download the AppAssure 5 Core and then how to install the Core onto a dedicated server. Because the AppAssure 5 Core stores and manages the backups of all protected machines in your environment, you should install the AppAssure 5 Core on a dedicated server. Depending...

Product(s): AppAssure
Created On: 2/4/2014
(0 Ratings)
Last Updated On: 4/8/2014
Version Full Support as of Limited Support as of Support Discontinued
5.4.1 4/8/2014
5.3.x 8/24/2012
5.2.x 5/18/2012 2/24/2014 8/25/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.