Product Support - AppAssure

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

5.4.3.106 Cumulative Patch - Update 1
Below are the links to the Update 1 cumulative binaries for 5.4.3.106:Core InstallerAppAssure 5.4.3 Core Cumulative Patch Update 1 32-bit Agent InstallerAppAssure 5.4.3 Agent (x86) Cumulative Patch Update 1 64-bit Agent InstallerAppAssure 5.4.3 Agent (x64) Cumulative Patch Update 1 To learn more about the patching process, please visit our patch install KB: https://support.software.dell.com/appas...
AppAssure 5.4.3 User Guide Dell AppAssure 5.4.3 User Guide (English). This document provides information for users of AppAssure™ 5.4.3. It describes details of configuring and working with the AppAssure Core, and protecting workstations, servers, and server clusters. It also describes reporting and scripting functions.
AppAssure 5.4.3 Release Notes Release Notes (English). This document provides information about the AppAssure™ 5.4.3 release. It describes the new feature in which error messages include links to Knowledge Base articles. It describes enhancements, such as changes in supported AppAssure Agent operating systems and updated Kaseya VSA integration. It also lists resolved and known issues.
AppAssure 5.4.3 Mailbox Restore for Exchange User Guide Dell AppAssure 5.4.3 Mailbox Restore for Exchange User Guide (English). This document describes how to use Mailbox Restore™ in conjunction with AppAssure to restore Microsoft Exchange mailboxes and items.
AppAssure 5.4.3 User Guide (Japanese) Dell AppAssure 5.4.3 User Guide (Japanese). This document provides information for users of AppAssure™ 5.4.3. It describes details of configuring and working with the AppAssure Core, and protecting workstations, servers, and server clusters. It also describes reporting and scripting functions.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

AppAssure 5.4.3 Installation and Upgrade Guide (English). This document provides information about installing AppAssure™ 5.4.3, migrating from Replay 4 to AppAssure, and upgrading from any release of AppAssure. It replaces the AppAssure Deployment Guide and the AppAssure Migration Guide.
How to Install the AppAssure 5 Core (Video)
This article describes how to download the AppAssure 5 Core and then how to install the Core onto a dedicated server. Because the AppAssure 5 Core stores and manages the backups of all protected machines in your environment, you should install the AppAssure 5 Core on a dedicated server. Depending on your license and your environment requirements, you may need to install multiple cores. To instal...
How to upgrade the 5.4.x AppAssure Core & apply the latest Updates (video)
This article shows how to upgrade an AppAssure Core and apply the latest update patch without having to go through a core service restart and a repository check between the two applications.The latest update patch can be downloaded directly from the AppAssure Support Portal using this link
How To Migrate the Repository to a new Core 5.4.x installation (video)
How to migrate the repository from the previous core installation to the new Core built with 5.4.1. The new core has the same type of storage resources (i.e. local, DAS or iSCSI volumes) but the configuration (drive letters) is slightly different. How to use an improved folder structure.
Installing an Agent on a Windows Machine (Video)
How to install AppAssure 5 Agents on a Windows machine. If you are upgrading from Replay 4 to AppAssure 5, see the Knowledge Base article titled Migrating from Replay 4 to AppAssure 5.
Applying Patches to the 5.4.x Core (video)
To resolve an issue with AppAssure Core, you may be asked to apply a patch to your Core. While installing a patch on a 5.4+ Core, you may receive an error message may indicate the wizard was interrupted before the patch could be completely installed. 
AppAssure 5.4.3 Agent for Windows (x64)
Download the AppAssure 5 Agent Software and install it on the machines that you want to protect
AppAssure 5.4.3 Core X64 Installer
The AppAssure 5 Core is the central component of the AppAssure 5 deployment architecture. The Core stores and manages all of the machine backups and provides core services for backup, recovery, and retention as well as replication, archival, and management. Use this package to install from the local machine. The full installer package contains the basic software and the pre-requisites required ...
AppAssure 5.4.3 Core Cumulative Patch Update-1 for Solution 148094
Please refer to the Knowledge Base article SOL148094 for details including issues that are fixed and patch installation instructions. This patch is only compatible with AppAssure core build 5.4.3.106.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Applying Patches to the 5.4.x Core (video)
To resolve an issue with AppAssure Core, you may be asked to apply a patch to your Core. While installing a patch on a 5.4+ Core, you may receive an error message may indicate the wizard was interrupted before the patch could be completely installed. 
Configuring Exchange Database Mountability and Log Truncation (Video)
How to configure Exchange database mountability and log truncation.This article serves as a guide for users seeking to configure Exchange database mountability and log truncation.NOTE: Mountability checks and log truncation features only apply to Microsoft Exchange 2007, 2010 and 2013.
ESXi Continuous Export - Virtual Export (video)
Using AppAssure 5 Live Recovery instant recovery technology, you can instantly recover or restore data to your physical machines or to virtual machines from stored recovery points. This article serves as a how-to guide for users performing a continuous ESXi export.If you have replication set up between two cores (source and target), you can only export data from the target core after the...
How to Create a Repository (video)
 “How-To” create a repository.To effectively backup and store data, you will need to create one or more repositories. The following section details the steps necessary to create a repository.Please note that a repository cannot be reduced in size once created. Should you wish to reduce the size of a repository, you will need to archive the data, delete the repository, create a new...
Adding a Cloud Account (video)
Beginning with version 5.4.2, AppAssure now offers new Cloud features related to archiving and retrieving your long-term data storage and managing access to your Cloud accounts.Archive to Cloud. When archiving your data for long-term retention, you can now store your archives to Cloud storage targets, including Amazon S3, Microsoft Azure, Rackspace, and other storage platforms based on OpenStack s...
AppAssure 5.4.3 Third-Party Integration Guide Dell AppAssure 5.4.3 Third-Party Integration Guide (English). This guide describes how to install and configure the AppAssure Add-on for increased third-party integration with Kaseya Virtual System Administrator (VSA). This updated plug-in supports AppAssure release 5.4.2 and later with Kaseya VSA versions 6.3, 6.5, and release 7.
AppAssure 5.4.3 Third-Party Integration Guide (Japanese) Dell AppAssure 5.4.3 Third-Party Integration Guide (Japanese). This guide describes how to install and configure the AppAssure Add-on for increased third-party integration with Kaseya Virtual System Administrator (VSA). This updated plug-in supports AppAssure release 5.4.2 and later with Kaseya VSA versions 6.3, 6.5, and release 7.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

AppAssure 5.4.3 Core Cumulative Patch Update-1 for Solution 148094
Please refer to the Knowledge Base article SOL148094 for details including issues that are fixed and patch installation instructions. This patch is only compatible with AppAssure core build 5.4.3.106.
AppAssure 5.4.3 Agent (x64) Cumulative Patch Update-1 for Solution 148094
Please refer to the Knowledge Base article SOL148094 for details including issues that are fixed and patch installation instructions. This patch is only compatible with AppAssure agent build 5.4.3.106 running a 64-bit operating system.
AppAssure 5.4.3 Agent (x86) Cumulative Patch Update-1 for Solution 148094
Please refer to the Knowledge Base article SOL148094 for details including issues that are fixed and patch installation instructions. This patch is only compatible with AppAssure agent build 5.4.3.106 running a 32-bit operating system.
How to Run a Repository Check (video)
This article serves as a “How-To” guide for users seeking to run a repository check. It is possible to run a repository check from a browser interface in AppAssure 5. The following section details the necessary steps to complete this check.
How To Stop AppAssure Core Service (video)
How to stop the AppAssure Core Service or Graceful Core Shutdown. At some point, you will need to stop the Core Service for AppAssure or Windows maintenance. The following details the steps necessary to perform a graceful shutdown on Cores operating on a Windows Server 2008 or newer machines.
How to Delete AALogs (video)
How to delete your AALog files. Should your AALOG files become too large or excessive, you may need to manually remove them from your system.
Uploading Log Files for AppAssure 5 (video)
From time to time or when investigating a support case, you may be asked to upload log files to AppAssure Support. This article describes how to upload log files to AppAssure Support for your AppAssure 5 environment.
Virtual export fails with free space is additionally required
When attempting to perform virtual export or continuous virtual standby, the job fails stating that "additional free space is required" even though there is more than enough free space for the export job. The following error is generated in the AppRecovery.log file on the core: ERROR 2014-04-08T14:04:48 [103] - Events.Export.ExportEnqueueFailedEvent () Failed to enqueue continuous export of '' t...
How to work around accounts locked by an AppAssure Core due to password changes.
You notice that the account you are using to protect AppAssure agents is consistently blocked. You determine that the cause is an account password change. The cores is still holding the previous credentials and locks the account every time the core service starts due to attempting to connect to the protected agents multiple times.You want to be able to change the account credentials without lockin...
Mail Restore not connecting to mounted DB
I am trying to do message level restoration on several users, and every time I try to connect to the database I get The devices does not recognize the command. At System.IO.__Error.WinIOError(int32 errorCode, Sting maybeFullPath.
Version Full Support as of Limited Support as of Support Discontinued
5.4.3 2/24/2015
5.4.2 7/10/2014
5.4.1 4/8/2014
5.3.x 8/24/2012
5.2.x 5/18/2012 2/24/2014 8/25/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.