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Extending an AppAssure 5 Repository (118330)

How to extend the size of your AppAssure 5 repository. If your repository is either running out of available space, or has already done so, you can extend the size of the repository by creating an extent. This will enable you to store additional data on the repository without receiving any errors...

Product(s): appassure
Created On: 12/23/2013
(0 Ratings)
Last Updated On: 4/22/2014
Create a 22 TB repository and seeing the error exceeds the maximum allowed file size for NTFS files (121687)

Trying to create a 22 TB repository on Windows 2012 R2 and seeing the error “Size 22 TB (24189255811072 bytes) exceeds the maximum allowed file size for NTFS files system."  Setting the size at 16 TB works.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): appassure
Created On: 3/7/2014
(0 Ratings)
Last Updated On: 4/22/2014
Local Mount Utility does not show cluster nodes (124013)

This article describes an issue with the 5.4.1.77 version of the Local Mount Utility (LMU) where protected cluster nodes will not be displayed. The LMU will connect to the core successfully and display only machines that are not protected as a cluster.

Product(s): appassure
Created On: 4/22/2014
(0 Ratings)
Last Updated On: 4/22/2014
Passphrase Key Lost & Unable to Unlock Encryption Key (123368)

You have taken a baseline image of a Core and installed it onto another Core, by following this article, https://support.software.dell.com/kb/117750. The repository wasn't moved to the second server by replication. The encryption key has already been removed from the source core, and the target...

Product(s): appassure
Created On: 4/17/2014
(0 Ratings)
Last Updated On: 4/22/2014
EphemeralAccountService error (123471)

EphemeralAccountService: NetUserDel failed can not perfom this operation on built-in accounts, to solve problem , try to restart

Product(s): appassure
Created On: 4/18/2014
(0 Ratings)
Last Updated On: 4/22/2014
VSS SqlServerWriter Errors (119513)

There may be instances in which the system reports a VSS SqlServerWriter error. These instances are listed below. SqlServerWriter VSS fails during DoSnapshotSet phase When running VSSadmin list writers, the SqlServerWriter reports no information

Product(s): appassure
Created On: 1/27/2014
(0 Ratings)
Last Updated On: 4/22/2014
Core Host name was changed and browser keeps defaulting to old host name (121522)

Core Host name was changed and when you try to open the Core GUI, the browser keeps defaulting to old host name.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): appassure
Created On: 3/5/2014
(0 Ratings)
Last Updated On: 4/22/2014
How to create a repository on a Network Attached Device (NAS) or CIFS share (123925)

This article serves as a “How-To” guide on creating a repository.To effectively backup and store data, you will need to create one or more repositories. The following section details the steps necessary to create a repository on a NAS device or a CIFS share.Please note that a repository cannot be...

Product(s): appassure
Created On: 4/21/2014
(0 Ratings)
Last Updated On: 4/21/2014
How to Move a Repository to a New Core in AppAssure 5 (119848)

This article serves as a how-to guide detailing the steps users must take to successfully move their repository to a new core within AppAssure 5. There may come a time when you need to move your repository to a new core; for example, if the current location has insufficient space and you want to...

Product(s): appassure
Created On: 2/1/2014
(0 Ratings)
Last Updated On: 4/21/2014
How to Create a Repository (119910)

This article serves as a “How-To” guide on creating a repository. To effectively backup and store data, you will need to create one or more repositories. The following section details the steps necessary to create a repository. Please note that a repository cannot be reduced in size once created...

Product(s): appassure
Created On: 2/3/2014
(0 Ratings)
Last Updated On: 4/21/2014
How to Perform a File-Level Recovery (122927)

How to perform a file-level recovery where you can restore any file or folder from your backups.  

Product(s): appassure
Created On: 4/8/2014
(0 Ratings)
Last Updated On: 4/21/2014
Using PowerShell to List Orphaned Recovery Points on the Source and Target Core (118247)

When dealing with repository issues, it is important to have a list of the orphaned recovery points (if any) organized by agent and date. <BLOCKQUOTE> WARNING: AppAssure does not support PowerShell Scripting. All scripts mentioned in this article are meant to be used as examples only. Click here...

Product(s): appassure
Created On: 12/23/2013
(0 Ratings)
Last Updated On: 4/21/2014
Backing Up Data over a Wide Area Network (WAN) (117609)

While AppAssure can back up systems located at remote sites, customers should note that there are potential pitfalls to consider prior to configuring this process. For example, network, disk and application settings should be optimized to best handle the intricacies of each individual network...

Product(s): appassure
Created On: 12/19/2013
(0 Ratings)
Last Updated On: 4/18/2014
Agent is offline \ Agent Service Will not Start (123388)

Agent service will not start on given agent server "X" upon looking in the Windows Event Viewer Application logs on the agent server  the following error is found: ERROR 2013-09-06T13:43:54 Replay.Agent.Service.Program ()
Error occurred trying to start agent. Dying gracefully…
System.Net...

Product(s): appassure
Created On: 4/17/2014
(0 Ratings)
Last Updated On: 4/18/2014
Core is Unreachable via 169.254.0.0 during Rollback (119506)

Rollback fails from the start with the following error. AppRecovery.log errors:
WCFClientBase.ClientServerErrorException: Call to service method https://169.254.XXX.XXX:8006/apprecovery/api/agent/rollback/ POST failed: The core is unreachable via XXX.XXX.XXX.XXX:8007
WCFClientBase...

Product(s): appassure
Created On: 1/27/2014
(0 Ratings)
Last Updated On: 4/18/2014
Extended Information for Volume Shadow Copy Storage Sizing (118098)

<H3>
</H3> Despite having seemingly sufficient available space on a volume for volume shadow copies, AppAssure snapshots fail with a similar error to the one listed below, found in the Core UI.  For this scenario,  you will also see the below VolSnap error in the Agent’s EventVwr...

Product(s): appassure
Created On: 12/20/2013
(0 Ratings)
Last Updated On: 4/17/2014
Adding an agent to protection from the Core the display name is greyed out (123294)

The following message displayed while adding an agent to protect from the Core: This machine has been already protected by this Core.
You may protect this machine by using the previous settings.

Product(s): appassure
Created On: 4/16/2014
(0 Ratings)
Last Updated On: 4/17/2014
Rollups are not performed during Nightly Jobs after upgrading the AppAssure Core to 5.4.1.77 (123230)

After upgrading the core from 5.3.x to 5.4.1.77 rollups are not performed during Nightly Jobs. However, Rollups are shown as enabled in the Summary Nightly Jobs Section in Settings on the Core Configuration Tab. The same behavior may be noted for Log Truncation and Attachability.

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/17/2014
Is it possible to do an in-place upgrade of Core's Operating System? (123341)

Is it possible to do an in-place upgrade of Core server's OS to Windows Server 2012 R2?

Product(s): appassure
Created On: 4/16/2014
(0 Ratings)
Last Updated On: 4/16/2014
Replications failing with "Call to sevice" (121363)

Replications fail due the the timeout threshold being reached. Call to service method https://FQDN:8006/apprecovery/api/core/replicationcomms/slave/agents/replicationJob/sync POST failed: Service method call timed out <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o...

Product(s): appassure
Created On: 2/28/2014
(0 Ratings)
Last Updated On: 4/16/2014
Object Reference not set to an instance of an object (123323)

Core and Agent are DMZ machines. Both allow outbound traffic. Core allows inbound TCP 8006, 8007, 8009, 8010 from anywhere. Agent allows 8006, 8007, 8009, 8010 from the core. Core can communicate and see the agent online. Allowed  to connect and protect. All attempt at backups fail with the...

Product(s): appassure
Created On: 4/16/2014
(0 Ratings)
Last Updated On: 4/16/2014
Surveying the Core Service Status Using PowerShell (117722)

Occasionally, the Core Service may stop for environmental reasons. Users can check on the status of the Core Service and receive an email alert when the service stops by using pre-defined PowerShell scripts. This script will check the status of the Core Service every minute. If the status is not...

Product(s): appassure
Created On: 12/19/2013
(0 Ratings)
Last Updated On: 4/15/2014
Is AppAssure or Replay affected by the OpenSSL Heartbleed vulnerability? (123071)

Is the AppAssure or Replay software vulnerable to the Heartbleed bug?

Product(s): appassure
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/15/2014
Can not connect to Agent. WMI class not found. (123254)

If you have upgraded the core server to 5.4.1 but rather than upgrade the agent, you had to uninstall the agent and perform a clean install. However, when you try to protect the agent onto the core, you get the following application UI error:<?xml:namespace prefix = o ns = "urn:schemas-microsoft...

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
How to Disable Continuous Virtual Standby (123262)

In the event that you are standing up a virtual standby vm when there is a failure on the production environment, here are steps on how to disable continous virtual standby job. Virtual standby will fail due to the VM being open and locked, so it makes sense to simply disable it from running.

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
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