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Backing Up Data over a Wide Area Network (WAN) (117609)

While AppAssure can back up systems located at remote sites, customers should note that there are potential pitfalls to consider prior to configuring this process. For example, network, disk and application settings should be optimized to best handle the intricacies of each individual network...

Product(s): appassure
Created On: 12/19/2013
(0 Ratings)
Last Updated On: 4/18/2014
Agent is offline \ Agent Service Will not Start (123388)

Agent service will not start on given agent server "X" upon looking in the Windows Event Viewer Application logs on the agent server  the following error is found: ERROR 2013-09-06T13:43:54 Replay.Agent.Service.Program ()
Error occurred trying to start agent. Dying gracefully…
System.Net...

Product(s): appassure
Created On: 4/17/2014
(0 Ratings)
Last Updated On: 4/18/2014
Core is Unreachable via 169.254.0.0 during Rollback (119506)

Rollback fails from the start with the following error. AppRecovery.log errors:
WCFClientBase.ClientServerErrorException: Call to service method https://169.254.XXX.XXX:8006/apprecovery/api/agent/rollback/ POST failed: The core is unreachable via XXX.XXX.XXX.XXX:8007
WCFClientBase...

Product(s): appassure
Created On: 1/27/2014
(0 Ratings)
Last Updated On: 4/18/2014
Adding an agent to protection from the Core the display name is greyed out (123294)

The following message displayed while adding an agent to protect from the Core: This machine has been already protected by this Core.
You may protect this machine by using the previous settings.

Product(s): appassure
Created On: 4/16/2014
(0 Ratings)
Last Updated On: 4/17/2014
Rollups are not performed during Nightly Jobs after upgrading the AppAssure Core to 5.4.1.77 (123230)

After upgrading the core from 5.3.x to 5.4.1.77 rollups are not performed during Nightly Jobs. However, Rollups are shown as enabled in the Summary Nightly Jobs Section in Settings on the Core Configuration Tab. The same behavior may be noted for Log Truncation and Attachability.

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/17/2014
Extended Information for Volume Shadow Copy Storage Sizing (118098)

<H3>
</H3> Despite having seemingly sufficient available space on a volume for volume shadow copies, AppAssure snapshots fail with a similar error to the one listed below, found in the Core UI.  For this scenario,  you will also see the below VolSnap error in the Agent’s EventVwr...

Product(s): appassure
Created On: 12/20/2013
(0 Ratings)
Last Updated On: 4/17/2014
Replications failing with "Call to sevice" (121363)

Replications fail due the the timeout threshold being reached. Call to service method https://FQDN:8006/apprecovery/api/core/replicationcomms/slave/agents/replicationJob/sync POST failed: Service method call timed out <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o...

Product(s): appassure
Created On: 2/28/2014
(0 Ratings)
Last Updated On: 4/16/2014
Object Reference not set to an instance of an object (123323)

Core and Agent are DMZ machines. Both allow outbound traffic. Core allows inbound TCP 8006, 8007, 8009, 8010 from anywhere. Agent allows 8006, 8007, 8009, 8010 from the core. Core can communicate and see the agent online. Allowed  to connect and protect. All attempt at backups fail with the...

Product(s): appassure
Created On: 4/16/2014
(0 Ratings)
Last Updated On: 4/16/2014
Is it possible to do an in-place upgrade of Core's Operating System? (123341)

Is it possible to do an in-place upgrade of Core server's OS to Windows Server 2012 R2?

Product(s): appassure
Created On: 4/16/2014
(0 Ratings)
Last Updated On: 4/16/2014
Windows file cluster experiences severe latency when the AppAssure agent is started. (123219)

Windows file cluster experiences severe latency when the AppAassure agent is started with Dell Equalogic SAN HIT kit installed.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
Surveying the Core Service Status Using PowerShell (117722)

Occasionally, the Core Service may stop for environmental reasons. Users can check on the status of the Core Service and receive an email alert when the service stops by using pre-defined PowerShell scripts. This script will check the status of the Core Service every minute. If the status is not...

Product(s): appassure
Created On: 12/19/2013
(0 Ratings)
Last Updated On: 4/15/2014
How to Disable Continuous Virtual Standby (123262)

In the event that you are standing up a virtual standby vm when there is a failure on the production environment, here are steps on how to disable continous virtual standby job. Virtual standby will fail due to the VM being open and locked, so it makes sense to simply disable it from running.

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
LocalMountUtility fails with flat name of target computer could not be retrieved (2138) (123188)

Core or Local Mount Utility throws error: "Flat name of target computer could not be retrieved (2138)"

Product(s): appassure
Created On: 4/14/2014
(0 Ratings)
Last Updated On: 4/15/2014
Virtual Standby failing with "Unknown WMI error: Invalid query" (123255)

Virtual Standby vm export is failing on one Virtual Server where other virtual standby exports jobs are currently working, and all agents have the same OS and Appassure agent build.  The Application UI error:
ERROR 2014-04-08T13:57:28 [133] - Replay.Common.Implementation.WmiApi.Wmi (Export...

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
Core Web UI hangs or is Unresponsive After Repository Goes Offline (123215)

Core Web UI hang is caused by the repository going offline on Dell Equalogic SAN. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
Can not connect to Agent. WMI class not found. (123254)

If you have upgraded the core server to 5.4.1 but rather than upgrade the agent, you had to uninstall the agent and perform a clean install. However, when you try to protect the agent onto the core, you get the following application UI error:<?xml:namespace prefix = o ns = "urn:schemas-microsoft...

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
Potential conflict with Kapersky Antivirus, SQL Cluster Nodes, and AppAssure Agent (123221)

When protecting a SQL Cluster with AppAssure and the AppAssure agent service is started on any of the cluster nodes they start generating isciprt event errors in the system event logs.  Potential errors in system event logs -<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office...

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
Is AppAssure or Replay affected by the OpenSSL Heartbleed vulnerability? (123071)

Is the AppAssure or Replay software vulnerable to the Heartbleed bug?

Product(s): appassure
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/15/2014
What is the process on doing virtual standby and how to bring these virtual standbys online? (123260)

What is the process on doing virtual standby and how to bring these virtual standbys online?

Product(s): appassure
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
Source core running at 99% memory usage all the time after upgrade to 5.3.7.68 (123168)

Source core has started running at 99% memory usage all the time, after an upgrade to 5.3.7.68 and will not load the core console.  Stopping the core service, reboot the core server, and after the server does the repository check. It will open the console and run for about 15-20 minutes, then...

Product(s): appassure
Created On: 4/14/2014
(0 Ratings)
Last Updated On: 4/15/2014
AppAssure 5 Mailbox Restore for Microsoft Exchange (119849)

<H3>Description</H3> By using Mailbox Restore for Exchange within AppAssure 5, you can perform an item-level restore. For detailed instructions regarding Mailbox Restore, please see the Mailbox Restore for Microsoft Exchange using AppAssure 5 User Guide located here.

Product(s): appassure
Created On: 2/1/2014
(0 Ratings)
Last Updated On: 4/14/2014
Yellow question mark(s) on all except one of the Replay VStor Adapters in Device Manager (120811)

Why are there yellow question mark(s) on all except one of the Replay VStor Adapters in Device Manager on the Agent machine?

Product(s): appassure
Created On: 2/23/2014
(0 Ratings)
Last Updated On: 4/14/2014
Preventative measures for ensuring proper shutdown of the core service (123156)

Here are preventative measures for ensuring proper shutdown of the core service:

Product(s): appassure
Created On: 4/14/2014
(0 Ratings)
Last Updated On: 4/14/2014
Appassure log file naming (122674)

There is some confusion over the naming of the various AppAssure log files, especially the agent files, which can have different names.

Product(s): appassure
Created On: 4/2/2014
(0 Ratings)
Last Updated On: 4/11/2014
Linux Agent:The transfer of backup has been skipped because the protected machine is offline (122953)

Linux agent false offline alert: AppAssure event reports with Agent offline warnings as mentioned below, though the agent is online and snapshots runs successfully.Warnings in the Event alerts : "The transfer of backup on AGENT has been skipped because the protected machine is offline"

Product(s): appassure
Created On: 4/9/2014
(0 Ratings)
Last Updated On: 4/11/2014
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