Self-service tools will help you to install, configure and trouble shoot your Dell Software product
The Archive Manager Message Retention service is designed to run based on the schedule set in the Archive Manager Retention Policy editor. The retention policy editor is not running according to configured schedule.
Archive Manager supports a configuration item that allows the standard message on a stub to be changed from the default of: This message has been archived, please click [here] to view the message.
Some SQL Server jobs needed changes to increase performance, improve security, and better define the role of each.
When the Message Retention Policy is run in "Production Mode", the following error is shown in the "C:\Program Files\Quest Software\ArchiveManager\Archive Message Retention Policy Service.exe.log" log file:
An error occurred running a SQL statement. Dumping the SqlCommand.
After completing an upgrade of Archive Manager from a version earlier than 4.6.x to 4.8 you see multiple instances of the RemotingHost32.exe process appear on the Archive Manager server and the CPU will begin to run at 100% for a long period of time.
How can the Archive Manager Retention Service be run immediately without having to wait forthe nextscheduled run time?
Archive Manager only supports direct upgrades from and to specific versions of Archive Manager.
When trying to start up the ESM service after a fresh installation of Archive Manager, the following error is received:
Data Load service has not set Home Time Zone Information; waiting.
ESM Service will not start as a result.
When a mailbox contains a large number of folders ...[More Folders] is displayed on the Archive Manager website, see attached image for an example.
How to change the SMTP server used by Archive Manager to send or forward mails from the Archive Manager website.
|Archive Manager 4.8||6/24/2013|
|Archive Manager 4.8 Hotfix for solution SOL111424||8/21/2013|
|Archive Manager 4.8 Hotfix for solution SOL114776||10/4/2013|
|Archive Manager 4.8 Hotfix for solution SOL114911||10/7/2013|
|Version||Full Support as of||Limited Support as of||Support Discontinued|
|Earlier product versions not listed are considered discontinued.|
The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.