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Product Support - Archive Manager

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How to customise the stub message in Archive Manager (43785)

Archive Manager supports a configuration item that allows the standard message on a stub to be changed from the default of: This message has been archived, please click [here] to view the message.

Product(s): Archive-Manager
Created On: 6/13/2008
(1 Ratings)
Last Updated On: 1/7/2014
Changes/Enhancements to SQL Jobs (65370)

Some SQL Server jobs needed changes to increase performance, improve security, and better define the role of each.

Product(s): Archive-Manager
Created On: 8/5/2010
(1 Ratings)
Last Updated On: 7/11/2013
The Archive Manager Retention Policy is not running according to schedule. (44458)

The Archive Manager Message Retention service is designed to run based on the schedule set in the Archive Manager Retention Policy editor. The retention policy editor is not running according to configured schedule.

Product(s): Archive-Manager
Created On: 7/4/2008
(1 Ratings)
Last Updated On: 1/7/2014
Message Retention Policy logs a timeout error when run in "Production Mode" (38692)

When the Message Retention Policy is run in "Production Mode", the following error is shown in the "C:\Program Files\Quest Software\ArchiveManager\Archive Message Retention Policy Service.exe.log" log file:

An error occurred running a SQL statement. Dumping the SqlCommand.
The Exception...

Product(s): Archive-Manager
Created On: 1/18/2008
(2 Ratings)
Last Updated On: 12/5/2013
How can the Archive Manager Retention Service be forced to run immediately? (42571)

How can the Archive Manager Retention Service be run immediately without having to wait forthe nextscheduled run time?

Product(s): Archive-Manager
Created On: 5/8/2008
(1 Ratings)
Last Updated On: 8/1/2012
Multiple instances of RemotingHost32.exe are launched (110997)

After completing an upgrade of Archive Manager from a version earlier than 4.6.x to 4.8 you see multiple instances of the RemotingHost32.exe process appear on the Archive Manager server and the CPU will begin to run at 100% for a long period of time.

Product(s): Archive-Manager
Created On: 8/13/2013
(1 Ratings)
Last Updated On: 8/13/2013
Restore Archive Manager mailboxes to PSTs via Recovery Manager for Exchange PowerShell - video (87461)


Often there is a requirement to restore Archive Manager mailboxes to PST files and to retain folder structure. Often times too there is a need to restore multiple mailboxes at the same time.

Product(s): Archive-Manager
Created On: 1/20/2012
(5 Ratings)
Last Updated On: 3/26/2014
How to increase overall performance of Archive Manager (64103)

How to increase overall performance of Archive Manager 1) Ensure hardware meets required specifications 2) Disk Queue Lengths and Disk Fragmentation 3) Archive Manager SQL Database indexes, Quest Capacity Manager and Spotlight on SQL Server Enterprise and Basic Checks 4) Full Text Index Settings...

Product(s): Archive-Manager
Created On: 6/16/2010
(2 Ratings)
Last Updated On: 3/26/2014
What is the upgrade path from previous versions of Archive Manager? (54190)

Archive Manager only supports direct upgrades from and to specific versions of Archive Manager.

Product(s): Archive-Manager
Created On: 5/15/2009
(1 Ratings)
Last Updated On: 4/3/2014
Archive manager error: "Message with Checksum XXXX-XXXX-XXXX-XXXX did not receive any data from h (62290)

The error "Message with Checksum XXXX-XXXX-XXXX-XXXX did not receive any data from http://<AM_Web_Server>" occurs when attempting to reconstitute stubs. Body of message has following message : "This message has been archived please click here to see it.".Clicking the link does not open the...

Product(s): Archive-Manager
Created On: 4/10/2010
(1 Ratings)
Last Updated On: 3/14/2014
Version Full Support as of Limited Support as of Support Discontinued
5.0 4/2/2014
4.8 6/27/2013
4.7.x 11/14/2012 4/15/2014 10/15/2014
4.6.x 2/14/2012 4/15/2014 10/15/2014
4.5 7/25/2011 3/14/2013 9/14/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.