Product Support - Backup Reporter for Oracle

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

How to request a license key for any Dell Software Product?
Where can commercial licensing key credentials (Authorization Key and Site Message) be retrieved for any Dell / Quest Software Product?
How to download a commercial software installer? Need installer by FTP or mail.
How do I download a Commercial version installer from Support Portal (SupportLink)?In some situations, it errors out during download, and won't let me download even though I have a current maintenance contract.
Which Toad for Oracle Edition contains Backup Reporter for Oracle?
Which Toad for Oracle Edition contains Backup Reporter for Oracle?
Backup Reporter for Oracle 2.0 Release Notes This document provides information about this release of Backup Reporter for Oracle, including what's new in this release, a lst of resolved issues and enhancements, and the system requirements.
How to get assistance with issues regarding ToadWorld.com.
How to get assistance with issues regarding ToadWorld.com.  
How to Export / transfer Database Registrations / connections from one machine to another
How to Export / Transfer Database Registrations from one machine to another
Where is the Backup Reporter For Oracle installer? Cannot find it on the Supportlink.
Where is the Backup Reporter For Oracle installer? Cannot find it on the Supportlink.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Backup Reporter for Oracle 2.0 Installer
Backup Reporter for Oracle simplifies and cuts the time needed to analyse and report on the status of your Oracle RMAN backups, and reduces the risks associated with failed or poorly performing backups.
Backup Reporter for Oracle 2.0 Installation Guide This document describes how to install Backup Reporter for Oracle.
Does Quest Backup Reporter for Oracle create server side objects in the databases?
Will Quest Backup Reporter for Oracle create / install server side objects in my databases?
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Backup Reporter not recognising different ASM diskgroups as different physical devices.
Backup Reporter not recognising different ASM diskgroups as different physical devices.Health check report incorrectly states that control files reside on the same physical device.
Discrepancy between information on Overview page and Backups page
On the Overview tab, it shows the date of a latest database backup, but on the Backups tab it shows that there had been no backup made for the same database.
Backup Reporter shows wrong last backup date in the Overview window
Backup Reporter shows wrong last backup date in the Overview window. Previous version was showing the correct date.
Wrong dates for last backup after upgrading to 2.0
After upgrading to version 2.0 of Backup Reporter, the dates for last backup are off. Running a backup shows the %-done, but after completion the date does not change.Recreate and/or re-sync the catalogues do not help.
Crashes when starting up or doing a refresh on the second to last step
When connecting through an RMAN catalog, Backup Reporter crashes when it is doing a refresh or just starting it up. It proceeds through all the steps, except that last one, and then crashes.  This is happening on all machines Backup Reporter is installed on.
Backup report creation date is incorrect.
In the Backups tab | BackupSet Data tab, the most recent backups are not noted. Login into to RMAN with the catalog and “list backups”. Compared to the RMAN records, Backup Reporter only shows the date of previous back ups, not showing the most current, making it seem as if recent backups were not made when, infact  they were done and completed successfully.
Receive "QBR-40010: The backup job xxxxxx failed" error, but it looks like it completed successfully
The RMAN backup job has been completed successfully, but Quest Backup Reporter reports the RMAN backup job failed.
Crashes after registering 13 databases from RMAN repository with "out of memory" message
Backup Reporter crashes after registering 13 databases from RMAN repository. It shows progress 11 of 23 tasks to load and terminates with "out of memory" message.
When installing the commercial version, only get an option to remove.
Quest Backup Reporter Trial is already installed. When installing the commercial version, it only gives an option to 'Remove'.
Would it be possible to create one report for each database instead of one report for all of them?
When generating a report, you can select which databases you want on the report and the tool generates one report for all the databases selected. Would it be possible to create one report for each database instead of one report for all the databases selected?
Version Full Support as of Limited Support as of Support Discontinued
2.0 6/5/2014
1.6.x 6/20/2013
1.5.x 10/1/2012
1.4 5/31/2012
1.3 4/6/2012
1.2 2/7/2012
1.1 10/18/2011
1.0 4/21/2011
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.