Product Support - ChangeAuditor for Windows File Servers

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Agent will not uninstall looking for the MSI file (95425)

During uninstall of the ChangeAuditor Agent, it prompts for the MSI installer file. The ChangeAuditor Microsoft Installer (MSI) may have left a key in the registry under: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ The key shows that the ChangeAuditor Agent is still installed. Unless...

Product(s): ChangeAuditor-for-Active-Directory
Created On: 7/27/2012
(1 Ratings)
Last Updated On: 3/26/2014
ChangeAuditor 6.0 Agents unable to connect to Coordinator but ChangeAuditor 5.x agents can (122004)

ChangeAuditor 6.0 Agents unable to connect to Coordinator but ChangeAuditor 5.x agents can successfully connect to the ChangeAuditor Coordinator after upgrading to ChangeAuditor 6.0.

Product(s): ChangeAuditor-for-Active-Directory
Created On: 3/17/2014
(0 Ratings)
Last Updated On: 3/17/2014
Microsoft Office files produce NTFS failure events when saved (109121)

Microsoft Office during a save request attempts to take ownership of the file. If the end-user lacks 'take ownership' permission this will cause an NTFS failure event similar to the following details: "Denied access: read, DACL change, ownership change" This is different then how a native failed...

Product(s): ChangeAuditor-for-Windows-File-Servers
Created On: 6/24/2013
(0 Ratings)
Last Updated On: 4/14/2014
Warnings about 'Long running query' (115544)

Hi, In the Change Auditor log viewer I always have the following entry on a consistence basis: 2013-10-21 08:35:19.382 [51][INFO][LogPerformanceWarning(0)] Long running query detected. Problem report is located in 3e9bcdfe24ae47fdbdb9fcac5fdec41c.xml

Product(s): ChangeAuditor-for-Windows-File-Servers
Created On: 10/23/2013
(0 Ratings)
Last Updated On: 4/8/2014
How to Archive / Purge Events from a ChangeAuditor 6.0 database (115421)

The Archive / Purge function that was available on the Administration tab in previous versions of ChangeAuditor is no longer available in ChangeAuditor 6.0.  However, the ChangeAuditor 6.0 Data Migration tool can now be used to copy old events to another database and remove the events from the...

Product(s): ChangeAuditor-for-Active-Directory
Created On: 10/18/2013
(0 Ratings)
Last Updated On: 1/24/2014
High CPU usage during data migration (122770)

Whilst running the Data Migration Tool, the SQL server hosting database runs at 100% CPU.

Product(s): ChangeAuditor-for-Windows-File-Servers
Created On: 4/4/2014
(0 Ratings)
Last Updated On: 4/8/2014
ChangeAuditor does not detect File System events on a NAS drive on a Windows File Server (122199)

ChangeAuditor does not detect File System events on the NAS drive of a Windows File Server but will detect events on the local disk.

Product(s): ChangeAuditor-for-Windows-File-Servers
Created On: 3/21/2014
(0 Ratings)
Last Updated On: 3/21/2014
Logging for ChangeAuditor (122646)

To troubleshoot issues with ChangeAuditor the log files are stored in "NTPLOG" trace log file type. These files can be opened by the viewer installed as part of the ChangeAuditor Client. Open the log file for the relevant component of ChangeAuditor to investigate issues you experience.  

Product(s): ChangeAuditor-for-Active-Directory
Created On: 4/2/2014
(0 Ratings)
Last Updated On: 4/8/2014
High frequency of failed Agent Heartbeat Checks (116310)

Multiple ChangeAuditor Coordinators are recording frequent failed Heartbeat Checks for agents in their respective Coordinator logs, yet there is no evidence a problem in the Agent  log or any network issues between the Agent and the Coordinator.

Product(s): ChangeAuditor-for-Windows-File-Servers
Created On: 11/14/2013
(0 Ratings)
Last Updated On: 1/29/2014
Alert Evalutation Frequency is being ignored. (117002)

Alert is set up to only be evaluated every 24 hours after upgrade to ChangeAuditor 6.0 alerts were triggered every minute and the frequency was ignored.  This behavior also occurred with the Smart Alert.

Product(s): ChangeAuditor-for-Active-Directory
Created On: 12/4/2013
(0 Ratings)
Last Updated On: 3/28/2014
Version Full Support as of Limited Support as of Support Discontinued
6.0 10/25/2013
5.9 4/1/2013
5.8 11/16/2012
5.7 4/12/2012
5.6 10/17/2011 4/30/2013 10/31/2013
5.5 4/6/2011 10/31/2012 4/30/2013
5.1 9/17/2010 4/17/2012 10/17/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.