Product Support - Defender

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

How to Run the Delegation Wizard and Delegate Defender Permissions
What are the correct steps that can be used to Delegate Defender permissions or roles out to Users or Groups in Active Directory?
Defender 5.7 Delegated Administration User Guide This book is intended for administrators who want to use Defender Delegated Administration. This book does not provide tutorial information on the use of the Windows operating system or on network communication concepts. Users must have experience in using the specified operating system and an understanding of networking concepts.
Defender 5.7 Desktop Login and GrIDsure Token User Guide This guide describes how to use Defender Desktop Login with a GrIDsure token.
Defender 5.7 Integration Pack for ActiveRoles Server ActiveRoles Server offers a practical approach to automated user provisioning and administration, for maximum security and efficiency. It provides total control of user provisioning and administration for Active Directory. The Defender Integration Pack for ActiveRoles Server extends the management and administration of user’s Defender Properties allowing token assignments and token administration...
Defender 5.7 Integration Pack for ActiveRoles Server Quick Start Guide Quest One Defender 5.7 Integration Pack for ActiveRoles Server Quick Start Guide
Defender 5.7 PAM Quick Start Guide The Defender Pluggable Authentication Module (PAM) allows you to configure PAM enabled services (such as ftp, sshd, and su) and to specify that users defined on your UNIX system should be authenticated by Defender.
Defender 5.7 Powershell Management for Defender This document details how to install, configure and use PowerShell Management for Defender. This document provides information on the basic concepts and features, and includes reference topics about the commands (cmdlets) that can be run.
Defender 5.7 Release Notes We highly recommend that you read the release notes for the most up to date information on new features, bug fixes, known issues, etc.
Defender 5.7 Remote Access Guide This guide describes how to utilize the strong two factor authentication of Defender whilst providing users with remote access facilities.
Defender 5.7 Reports Quick Start Guide Quest One Defender 5.7 Reports Quick Start Guide
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Defender 5.7 Desktop Login Hotfix (Update 5.7.0.4367) for solution 125690
This hotfix is a complete rebuild and repackaging of the Defender Desktop Login component.Please refer to the Support Portal knowledgebase article 125690 for additional information and instructions on implementing the patch.
Defender 5.7 Desktop Login Installation and Configuration Guide Desktop Login Installation and Configuration Guide
Defender 5.7 EAP Agent Installation and Configuration Guide Quest One Defender 5.7 EAP Agent Installation and Configuration Guide
Defender 5.7 Group Policy Administrative Templates Group Policy Administrative Templates Installation and Configuration Guide
Defender 5.7 ISAPI Agent Installation and Configuration Guide This guide describes how to install and configure the ISAPI Agent for use with Defender. The ISAPI Agent can be used as an ISAPI filter to provide Defender authentication for the website.
Defender 5.7 Management Portal Installation and Configuration Guide Quest One Defender 5.7 Management Portal Installation and Configuration Guide
Defender 5.7 PowerShell Management Hotfix (5.7.0.4332) for solution SOL116496
Defender 5.7 PowerShell Management Hotfix (5.7.0.4332) for solution SOL116496 in ZIP format.Please refer to the SupportLink knowledgebase article SOL116496 for additional information and instructions on implementing the patch.
Defender 5.7 Token Deployment System Installation and Configuration Guide Quest One Defender 5.7 Token Deployment System Installation and Configuration Guide
Defender 5.7 VPN Integrator Installation and Configuration Guide The guide describes how to install and configure Defender VPN Integrator within your environment.
Defender 5.7 Administration Console Hotfix (Update_5.7.0.4330) for solution SOL115596
Defender 5.7 Administration Console Hotfix (Update_5.7.0.4330) for solution SOL115596 in ZIP format.Please refer to the SupportLink knowledgebase article SOL115596 for additional information and instructions on implementing the patch.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Windows Login Group Policy: Normaly only adm and/or admx files are delieverred. In defender case
It is possible to use ADM/ADMX files for Desktop Desktop Login Group Policy instead of installing the Defender Desktop Login Group Policy (x64).msi or Defender Desktop Login Group Policy.msi files?
Defender 5.7 Deploying Defender Desktop Login using Microsoft Group Policy This document describes how to deploy the Defender Desktop Login software using Microsoft Group Policy and the available configuration properties within the MSI package. This feature enhancement is available in Defender Desktop Login Client hotfix 5.5.0.1255 or above.
Defender 5.7 Desktop Login Installation and Configuration Guide Desktop Login Installation and Configuration Guide
Defender 5.7 EAP Agent Installation and Configuration Guide Quest One Defender 5.7 EAP Agent Installation and Configuration Guide
Defender 5.7 Group Policy Administrative Templates Group Policy Administrative Templates Installation and Configuration Guide
Defender 5.7 ISAPI Agent Installation and Configuration Guide This guide describes how to install and configure the ISAPI Agent for use with Defender. The ISAPI Agent can be used as an ISAPI filter to provide Defender authentication for the website.
Defender 5.7 Management Portal Installation and Configuration Guide Quest One Defender 5.7 Management Portal Installation and Configuration Guide
Defender 5.7 VPN Integrator Installation and Configuration Guide The guide describes how to install and configure Defender VPN Integrator within your environment.
Defender 5.7 Configuration Guide This guide takes you step-by-step through the Defender configuration options.
Defender 5.7 Token Administration and User Guide Quest One Defender 5.7 Token Administration and User Guide
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Defender 5.7 Desktop Login Hotfix (Update 5.7.0.4367) for solution 125690
This hotfix is a complete rebuild and repackaging of the Defender Desktop Login component.Please refer to the Support Portal knowledgebase article 125690 for additional information and instructions on implementing the patch.
Defender 5.7 PowerShell Management Hotfix (5.7.0.4332) for solution SOL116496
Defender 5.7 PowerShell Management Hotfix (5.7.0.4332) for solution SOL116496 in ZIP format.Please refer to the SupportLink knowledgebase article SOL116496 for additional information and instructions on implementing the patch.
Defender 5.7 Quick Troubleshooting Guide - Authentication Issues This guide is provided for use by Defender administrators to help troubleshoot common Defender authentication issues. It also provides information on how to gain additional diagnostics for use by Quest Support.
Defender 5.7 Administration Console Hotfix (Update_5.7.0.4330) for solution SOL115596
Defender 5.7 Administration Console Hotfix (Update_5.7.0.4330) for solution SOL115596 in ZIP format.Please refer to the SupportLink knowledgebase article SOL115596 for additional information and instructions on implementing the patch.
Defender 5.7 ARS Integration Pack Hotfix (Update_5.7.0.4289) for solution SOL106619
Defender 5.7 ARS Integration Pack Hotfix (Update_5.7.0.4289) for solution SOL106619 in ZIP format.Please refer to the SupportLink knowledgebase article SOL106619 for additional information and instructions on implementing the patch.
Defender 5.7 Soft Token for Blackberry Hotfix (Quest Soft Token for BlackBerry update 5.7.0.4205.zip) for solution SOL96862
Defender 5.7 Soft Token for Blackberry Hotfix (Quest Soft Token for BlackBerry update 5.7.0.4205.zip) for solution SOL96862 in ZIP format.Please refer to the SupportLink knowledgebase article SOL96862 for additional information and instructions on implementing the patch.
Defender 5.7 Security Server Hotfix (Update_5.7.0.4334) for solution SOL117736
Defender 5.7 Security Server Hotfix (Update_5.7.0.4334) for solution SOL117736 in ZIP format.Please refer to the SupportLink knowledgebase article SOL117736 for additional information and instructions on implementing the patch.
Defender Management Portal Update 5.7.0.4354 for solution 121258
This hotfix is a complete rebuild and repackaging of the Defender Management Portal component.Please refer to the Support Portal knowledgebase article 121258 for additional information and instructions on implementing the patch.
Email OTP encounters Error "Failed to send 0x80040211"
Email OTP encounters Error "Failed to send 0x80040211"
Error during Extending schema process
Error during the Extending schema process: Schema Master DNS address: XXX.domain.localVerifySchemaPermissionschecking rights for LDAP://XXX.domain.local/CN=Schema,CN=Configuration,DC=domain,DC=localSchema permissions verifiedSchema Permissions okay.Registry unlocked, was 1About to create schema attributes.Creating defender-tokenType Attribute...Attribute does not exist, will create.Error 0x8007202...
Version Full Support as of Limited Support as of Support Discontinued
5.7 5/1/2012
5.6 11/24/2010
5.5 10/6/2009 11/1/2012 5/1/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.