Self-service tools will help you to install, configure and trouble shoot your Dell Software product
Setting up Defender to work with VMWare View 5.1 access.
When prompted to input the Defender passcode, it is entered, but being prompted again.
It is like the Defender server isn't recognizing the digits when entered.
At Windows login you are asked for password and passcode. The only way to login is to enter the Password, then Password again, then Token response.
Users who complete this incorrectly receive the message "Invalid login password".
When using ActiveRoles Server (ARS) to deprovision an account will it remove the Defender token assignments? If not by default, can it be removed via script?
When an account is deleted does the assigned token go back into the "pool" of available tokens automatically?
Service provider who accepts "RESTful" requests.
- Their service can be tested using a web service testing application and everything works.
- When all the relevant information is entered into Defender it says it was successful but receive no SMS.
- May put bad POST data in and it...
Can Defender be installed on a Domain Controller?
When connecting over Remote Desktop (RDP), to a system that has Defender Desktop Login installed, the Active Directory (AD username and password do not get passed to remote system. Users must enter their AD credentials again, as well as their token response.
Is there some way to customize the email for requesting a token via the Defender Management Portal?
Users are not able to change their password when logging into a machine with their UPN account.
The Access Node requires User ID of User Principal Name. When this is changed to the default, SAM Account Name, password changes work.
When clicking on "Configuration" or "Token Requests" under Token Deployment System in the Management Portal receive the following error:
"An error occured in the application.
The error has been logged"
In the log file:
ERROR 2012-07-12 16:31:42,812 7109170ms  MvcApplication...
If an existing Defender iToken user upgrades their iPhone to the iOS 7 operating system, the iToken application will no longer function correctly. This issue relates to all currently released Defender iTokens, which includes version 1.0.6 (4221) and below.
Currently the iOS 7 operating system...
|Defender 5.7 Complete Package (.ISO)||4/30/2012|
|Defender 5.7 Complete Package||4/30/2012|
|Defender 5.7 Security Server Hotfix (Update_22.214.171.12499) for solution SOL93516||8/23/2012|
|Defender 5.7 Administration Console Hotfix (Update_126.96.36.19999) for solution SOL93518||8/23/2012|
|Defender 5.7 Soft Token for Blackberry Hotfix (Quest Soft Token for BlackBerry update 188.8.131.5205.zip) for solution SOL96862||9/6/2012|
|Defender 5.7 Management Portal Hotfix (Update_184.108.40.20603) for solution SOL93735||9/24/2012|
|Defender 5.7 Security Server Hotfix (Update_220.127.116.1165) for solution SOL101543||12/10/2012|
|Defender 5.7 Administration Console Hotfix (Update_18.104.22.16865) for solution SOL101553||12/10/2012|
|Defender 5.7. Desktop Login Update (22.214.171.12478) for solution SOL104608||3/14/2013|
|Defender 5.7 ARS Integration Pack Hotfix (Update_126.96.36.19989) for solution SOL106619||5/7/2013|
VIDEO: Installing the Management Portal Defender 5.7
Video - How to upgrade Defender
Video - Installing desktop token license also known as soft token license
Video: How to Query for Tokens in Active Directory
VIDEO: Installing Webthority for Defender 5.7
Video - Webthority with Defender Authentication Video demonstration - Video Walkthrough
Video: How To: Troubleshoot Defender PAM Module with QAS
|Version||Full Support as of||Limited Support as of||Support Discontinued|
|Earlier product versions not listed are considered discontinued.|
The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.