Product Support - Defender

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How to deal with Defender hardware token failures (45444)

This article outlines how to deal with Defender hardware token (e.g. Go-6, Go-7) failures.

Product(s): Defender
Created On: 8/8/2008
(1 Ratings)
Last Updated On: 1/3/2014
Cannot reset expired passwords with Defender (95814)

Users are unable to reset expired passwords when prompted by Active Directory.  They may be prompted when using the Desktop Login client, or when connecting via a VPN.

Product(s): Defender
Created On: 8/8/2012
(1 Ratings)
Last Updated On: 1/31/2014
How to delegate Administrative rights in Defender (43578)

How are administrative rights delegated in Defender?

Please note: this article, and its attached document, help explain Defender permissions at an attribute level, and require an in-depth knowledge of Active Directory permissions and security.  Knowledge Article 118639, How to delegate...

Product(s): Defender
Created On: 6/6/2008
(2 Ratings)
Last Updated On: 1/24/2014
Android mobile Defender token only showing 6 out of 8 digits (94112)

When opening the Defender Android Soft Token application on an Android device only 6 out of the 8 digits are displayed for a token, followed by 3 dots.

<IMG style="WIDTH: 481px; HEIGHT: 273px" title="ATT - 20120921_091542_Token.png" alt="ATT - 20120921_091542_Token.png" src="https://support...

Product(s): Defender
Created On: 6/26/2012
(1 Ratings)
Last Updated On: 12/31/2013
Setting up RADIUS authentication for a VPN (89514)

How can a VPN device be configured to use Defender as a RADIUS server?

Product(s): Defender
Created On: 3/6/2012
(1 Ratings)
Last Updated On: 1/2/2014
Understanding the licensing process for Defender (44179)

Understanding the licensing process for Defender: 

How is Defender licensed? 

What are the different license types?

Product(s): Defender
Created On: 6/25/2008
(2 Ratings)
Last Updated On: 1/10/2014
Where to change the ActiveRoles Server Administrator Group or User (62472)

During the installation of ActiveRoles Server (ARS) you specify the user or group that will be ActiveRoles Server Administrators.

Product(s): ActiveRoles-Server
Created On: 4/17/2010
(2 Ratings)
Last Updated On: 11/6/2013
Defender Desktop Token cannot be unassigned from a user account in Active Directory (AD). (58703)

A Defender Desktop Token cannot be unassigned from the user account in AD.  When selecting "Unassign" from the Defender tab on the user's properties you are prompted to confirm if you would like to delete the token and you select "Yes", however the token cannot be unassigned.

Product(s): Defender
Created On: 11/10/2009
(1 Ratings)
Last Updated On: 1/27/2014
How to use the Defender Token Programming Wizard (86209)

What are the steps required to use the Defender Token Programming Wizard?

Product(s): Defender
Created On: 12/17/2011
(1 Ratings)
Last Updated On: 4/1/2014
Defender delegated service account permissions are not working. (74921)

You went through the process of delegating service account permissions to your Defender service account so that you could remove it from the Domain Admins group, however it does not work.

Product(s): Defender
Created On: 6/9/2011
(1 Ratings)
Last Updated On: 8/11/2012
Documents Type
Defender Client SDK Read Me
Defender 5.7 Hardware Token User Guide
Defender 5.7 Token Support for Yubikey
Quest iToken User Guide
Quest Soft Token for Android Administration Guide
Quest iToken Administration Guide
Quest Soft Token for BlackBerry User Guide
Quest Soft Token for Windows Desktop Administration Guide
Defender 5.7 Web Service API
Defender Management Portal Update Read Me
Version Full Support as of Limited Support as of Support Discontinued
5.7 5/1/2012
5.6 11/24/2010
5.5 10/6/2009 11/1/2012 5/1/2013
5.3 11/20/2008 6/1/2011 6/1/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.