Self-service tools will help you to install, configure and trouble shoot your Dell Software product
This article outlines how to deal with Defender hardware token (e.g. Go-6, Go-7) failures.
Users are unable to reset expired passwords when prompted by Active Directory. They may be prompted when using the Desktop Login client, or when connecting via a VPN.
How are administrative rights delegated in Defender?
Please note: this article, and its attached document, help explain Defender permissions at an attribute level, and require an in-depth knowledge of Active Directory permissions and security. Knowledge Article 118639, How to delegate...
When opening the Defender Android Soft Token application on an Android device only 6 out of the 8 digits are displayed for a token, followed by 3 dots.
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How can a VPN device be configured to use Defender as a RADIUS server?
Understanding the licensing process for Defender:
How is Defender licensed?
What are the different license types?
During the installation of ActiveRoles Server (ARS) you specify the user or group that will be ActiveRoles Server Administrators.
A Defender Desktop Token cannot be unassigned from the user account in AD. When selecting "Unassign" from the Defender tab on the user's properties you are prompted to confirm if you would like to delete the token and you select "Yes", however the token cannot be unassigned.
What are the steps required to use the Defender Token Programming Wizard?
You went through the process of delegating service account permissions to your Defender service account so that you could remove it from the Domain Admins group, however it does not work.
|Defender 5.7 Complete Package (.ISO)||4/30/2012|
|Defender 5.7 Complete Package||4/30/2012|
|Defender 5.7 Security Server Hotfix (Update_22.214.171.12499) for solution SOL93516||8/23/2012|
|Defender 5.7 Administration Console Hotfix (Update_126.96.36.19999) for solution SOL93518||8/23/2012|
|Defender 5.7 Soft Token for Blackberry Hotfix (Quest Soft Token for BlackBerry update 188.8.131.5205.zip) for solution SOL96862||9/6/2012|
|Defender 5.7 Management Portal Hotfix (Update_184.108.40.20603) for solution SOL93735||9/24/2012|
|Defender 5.7 Security Server Hotfix (Update_220.127.116.1165) for solution SOL101543||12/10/2012|
|Defender 5.7 Administration Console Hotfix (Update_18.104.22.16865) for solution SOL101553||12/10/2012|
|Defender 5.7. Desktop Login Update (22.214.171.12478) for solution SOL104608||3/14/2013|
|Defender 5.7 ARS Integration Pack Hotfix (Update_126.96.36.19989) for solution SOL106619||5/7/2013|
|Version||Full Support as of||Limited Support as of||Support Discontinued|
|Earlier product versions not listed are considered discontinued.|
The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.