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Dell™ One Identity Defender 5.8.1 Hotfix (202056)

This hotfix for Dell™ One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

Dell™ One Identity Defender 5.8.2 Hotfix (202057)

This hotfix for Dell™ One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

Verify License Count is missing when looking at properties of DEFLIC0000000000 (204497)

We're trying to determine an accurate license count. But the information displayed in "About" under the Defender menu, does not correspond with the numbers of assigned tokens found using Find-DefenderToken cmdlet. When ...

Defender 5.8.2 Hotfix for Solution 202057

This hotfix addresses issues in Defender Please refer to the Support Portal knowledgebase article 202057 for additional information and instructions on implementing the patch. This hot fix resolves the security vulnerabilities in Defender Desktop Login.

Defender 5.8.1 Hotfix for Solution 202056

This hotfix addresses issues in Defender Please refer to the Support Portal knowledgebase article 202056 for additional information and instructions on implementing the patch. This hot fix resolves the security vulnerabilities in Defender Desktop Login.

How to get verbose log of the DefenderDesktopLogin.exe installation? (204470)

How to get verbose log of the DefenderDesktopLogin.exe installation? WORKAROUND 1. Run DefenderDesktopLogin.exe with the following switches. DefenderDesktopLogin.exe /lv logfile.txt.

Which users / groups have the Administration Role within the Defender Management Portal? (204336)

When logging into the Defender Management Portal, which users will have the Administration role? The Roles are configured in the Management Portal under the Administration | Configuration | Roles tab. Members of the Domain ...

How to enable debug trace (logging) on the Defender Security Server (DSS) (75487)

How to enable debug trace (logging) on the Defender Security Server (DSS). In the event that Support requests more verbose logging, the following steps are required. Defender 5.8.x. 1. In regedit create a DWORD named "Diagnostics ...

When importing a token, it is noted that the last digit of the token object being created does not match on the tenth digit. (203358)

When using the NOSTATIC export.dpx file and the Defender Import process, both the export.dpx and the Import process is showing a serial number that does not exactly match. The tenth digit does not match. Only the first 9 digits ...

Unable to rename/delete tokens on iPhone 6s and iOS 9.0.2. (202815)

Unable to rename/delete tokens on iPhone 6s and iOS 9.0.2. It takes a long press on the token name to rename/delete tokens. To resolve this issue it takes a "long press on the token name" in the iPhone app. This step is required in all versions of iPhone apps. ...

Defender SMS Soft Token Setup Guide (46425)

How to setup and configure Defender SMS Tokens • works with any device capable of receiving SMS • sends a one-time password (OTP) directly to a specified mobile device • supports all applications protected by Defender Mobile Provider An account with an external mobile ...

Defender with Palo Alto firewall firmware version 7.0.x (185530)

Defender will not return PAP replies with Palo Alto firmware 7.0.3. Defender may have been tested and working with a 6.x release of Palo Alto firmware. Palo Alto firmware 7.0.x has significant changes from 6.x with regards to PAP and CHAP. ...

How do I configure my device to use Radius, two factor authentication? (85124)

How do I configure my device to use Radius, two factor authentication? Will my NAS / VPN network device work with Defender 2FA? Generally if a device supports full RADIUS and two factor authentication then it should work. To configure a new radius device: ...

Setting up RADIUS authentication for a VPN (89514)

How can a VPN device be configured to use Defender as a RADIUS server? Please refer to the documentation provided for your specific VPN solution (ie Cisco, Citrix, etc.) as each has its own requirements. When configuring ...

Does Defender support MS-CHAP v2? (71689)

Does Defender support RADIUS protocol MS-CHAP v2 / MSCHAPv2 ? Can a VPN device be configured to work with Defender using MS-CHAP v2? 5.7 and below MS-CHAP (versions 1 & 2) support in Defender 5.7 is limited ...

Is it possible to use ADM/ADMX files for Desktop Desktop Login Group Policy? (150922)

Is it possible to use ADM/ADMX files for Desktop Desktop Login Group Policy instead of installing the Defender Desktop Login Group Policy (x64).msi or Defender Desktop Login Group Policy.msi files? Defender Desktop Login ...

Installer fails when attempting to upgrade from Defender 5.7 to Defender 5.8.x (177677)

When attempting to run the upgrade for Defender 5.8.x, the wizard gets part way through the install and then rolls back the upgrade, stating that it encountered an error and needs to abort. This may leave the Management Portal in a non-functioning state. ...

Defender token failure troubleshooting steps (45446)

If you are an end user, please contact the Defender administrator within your organization, indicating if this is a software or hardware (eg GO 3 token) token failure, and the symptoms you are experiencing. If you are a Defender ...

Does Defender support Microsoft AD FS 3.0 ? (157138)

Does Defender support AD FS 3.0? Does a Custom Authentication Method exist for AD FS ? In ADFS 3.0 IIS is not used, can Defender integrate with it? WORKAROUND None, currently is not possible to use Defender authentication with AD FS 3.0. ...

Error message "Remote procedure call failed" trying to log into Defender Desktop Login (197057)

When an Administrator or Local Administrator on the Exceptions List or all forms of tokens (yubikey, e-mail, and soft token (android)) user attempts to log into a Defender Desktop Login protected system they receive an error message "Remote procedure call failed". ...

In 5.8.1, the Web Service API method for AddSoftwareTokenToUser does not function. (188903)

In 5.8.1 Defender Web API, the AddSoftwareTokenToUser does not function correctly. In 5.8.1, the Web Service API call for AddSoftwareTokenToUser method does not function. This has been confirmed with TFS 596050 and ...

How to create an MSI install log for Defender 5.8? (177146)

How can an installation log be created to troubleshoot a failed Defender install or upgrade? To generate a log when running the Defender 5.8.X installer, run the MSI from an Administrator Command Prompt with the following options: ...

Is it possible to find out in which OU the Defender tokens are located? (98647)

Is it possible to find out in which OU the Defender tokens are located? When importing the tokens, the import wizard asks for the location. This defaults to the current selected location in Active Directory Users and computers. ...

How to encrypt the clear text of the Secret Key encryption in Linux PAM. (196095)

How to encrypt the clear text of the Secret Key encryption in Linux PAM. In the Server Secret Key text box, enter the shared secret you want to use to establish a. connection between the Defender Access Node and Defender Security Server is stored in Clear Text. ...

License import error: "The selected file was unable to be opened. Please ensure that you have selected a valid file and have entered the correct key." (157091)

When installing a new User License or a Soft Token License you receive the error: "The selected file was unable to be opened. Please ensure that you have selected a valid file and have entered the correct key.". Generally, User ...