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Defender component FAQ (186461)

Questions related to Defender components and installation. Q. Can a Production Defender License be used to set up a server in a development/lab environment? A. Licenses are domain specific. So only if the domain name is the same. ...

Lost token and can't login to laptop when offline (127524)

When generating a temporary response for a user that has lost their token, the user receives the error, “Invalid Synchronous Response. Enter Synchronous Response" when attempting to login to their laptop. The laptop is offline. ...

Installer fails when attempting to upgrade from Defender 5.7 to Defender 5.8.1 (177677)

When attempting to run the upgrade for Defender 5.8.1, the wizard gets part way through the install and then rolls back the upgrade, stating that it encountered an error and needs to abort. This may leave the Management Portal in a non-functioning state. ...

Defender Web Portal ARS integration not working on remote ARS WI Portals (186346)

The Defender ActiveRoles Server (ARS) Integration only works on one ARS web interface server. What are the requirements for the Defender ARS Integration package? The Defender Integration Pack for Active Roles Administration ...

What hardware tokens are supported by Defender? (184155)

Which hardware tokens are support by the Defender product? From the Defender 5.7 Token User Guide, these types of physical tokens may exist: Defender Go-3, Go-6, Go-7, Digipass Pro 260 and Digipass Pro 300 DualTOK ...

Defender Security Server (DSS) is not able to process authentications after upgrade to 5.8.1 (177709)

The upgrade to Defender 5.8.1 was successful, however, the Defender Security Server (DSS) is no longer processing authentications properly. The Windows Firewall is blocking the incoming RADIUS traffic to the Defender Security ...

How to deal with Defender hardware token failures (45444)

This article outlines how to deal with Defender hardware token (eg GO 6, GO 7) failures. How do you RMA a faulty hardware token? If you are an end user: please contact the Defender administrator within your organization, describing the symptoms you are experiencing. ...

How to enable debug trace (logging) on the Defender Security Server (DSS) (75487)

How to enable debug trace (logging) on the Defender Security Server (DSS). In the event that Support requests more verbose logging, the following steps are required. 1. In regedit create a DWORD named "Diagnostics" in the below registry location and set the value to "1": ...

How To Assign a Temporary Response to a user (87231)

How to assign a temporary response to a user. A temporary response can be used when the Active Directory (AD) user has misplaced or lost their token and needs to log in. To assign a temporary response to a user, please perform the following steps: ...

How do I get an urgent replacement for a failed hardware token? (45445)

How do I get an urgent replacement for a failed hardware token? If you are an end user, please contact the Defender administrator within your organization. If you are the Defender administrator, we recommend you keep a small ...

DSS Log Error "LDAP failed (50) writing user data for [username]" (122966)

In the DSS logs the following errors are shown: LDAP failed (50) writing user data for [UserCN] LDAP failed (50) writing token data for CN=[TokenCN] Ldap failed (Insufficient Rights) writing DSS status. Users who are trying to ...

Defender with Palo Alto firewall firmware version 7.0.x (185530)

Defender will not return PAP replies with Palo Alto firmware 7.0.3. Defender may have been tested and working with a 6.x release of Palo Alto firmware. Palo Alto firmware 7.0.x has significant changes from 6.x with regards to PAP and CHAP. ...

Is it possible to delete Defender Management Portal log receivers and the Connection Points? (128947)

Is it possible to delete the Service Connection Point (SCP) from Active Directory (AD) for Web Portal log receivers that are no longer required? There are some Defender Web Portal log receivers that are no longer required, however the logqueue.dat file still exists. ...

Defender does not prompt for passcode when using restricted admin mode during remote desktop session. (185164)

Defender does not prompt for passcode when using restricted admin mode during remote desktop session. Passcode are not prompted when using restrictedadmin mode in remote desktop sessions. eg mstsc /restrictedadmin. ...

Is it possible to force Desktop Login for only RDP connections into a machine protected by Defender Desktop Login? (185254)

Would it be possible to force Defender Desktop Login to only require two factor authentication when the connection is created via RDP; and have local users not require two factor authentication? Defender Desktop Login is designed ...

Dell One Identity Defender 5.8.1 Cumulative Hotfix 510101 (183932)

This hotfix for Dell™ One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

Defender 5.8.1 Cumulative Hotfix for solution 183932

This hotfix addresses issues in Defender Please refer to the Support Portal knowledgebase article 183932 for additional information and instructions on implementing the patch. null

How to ensure a user session is logged out when using the Defender version of Cloud Access Manager with OWA (184872)

When using the Defender version of Cloud Access Manager, how can you ensure the session is logged out, even if the user does not close their browser. Users may forget to log out of their Cloud Access Manager session or close the browser. ...

Error from the ARS Web Interface: "You cannot program a Defender Desktop Token..." (117100)

The complete error received is: "You cannot program a Defender Desktop Token as you have not been assigned the correct rights to create tokens." This occurs when using the Defender Integration pack for ActiveRoles Server. ...

Defender Portal is returning a warning "There are no remaining defender user licenses available for you or the license is not writable" (184827)

When trying to assign a soft token via the Management Portal, the warning "There are no remaining defender user licenses available for you or the license is not writable" is returned. If the total number of User licenses have ...

A user has forgotten the passphrase for their Defender Desktop Token is it possible to reset it? (88335)

A user has forgotten the passphrase for their Defender Desktop Token is it possible to reset it? RESOLUTION 1 1.Start Defender Desktop Token (Select Start, Programs, Defender Desktop Token, Defender Desktop) 2. Click Tokens. ...

When a user has no token assigned they are unable to log in with RADIUS (98750)

When a user has no token assigned they are unable to log in with RADIUS, even when the Access Node policy is set to "Active Directory Password" only. This is by design, if the user does not have a token assigned they are ...

Defender Desktop Logon unable to click on the right arrow logon button (124594)

On the login screen for Defender Desktop Login the user is unable to click (or enter return) on the arrow next to the logon fields, preventing the user from logging on. When the button is clicked nothing happens, the user is not logged on and there is no error. ...

How to change the ActiveRoles Administrators Group post-installation (62472)

During the installation of ActiveRoles Server, the installer will prompt for the User or Group who will be ActiveRoles Administrators. Unless modified during the installation, the Local Administrators Group on the machine hosting ...

Defender generated Google Authenticator Activation Code does not work on Windows Authenticator+ (183886)

Defender generated Google Authenticator Activation Code does not work on Windows Authenticator+ Windows Authenticator+ is not yet supported by Defender WORKAROUND: Remove the dashes (-) between the sections ...