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Installer fails when attempting to upgrade from Defender 5.7 to Defender 5.8.x (177677)

When attempting to run the upgrade for Defender 5.8.x, the wizard gets part way through the install and then rolls back the upgrade, stating that it encountered an error and needs to abort. This may leave the Management Portal in a non-functioning state. ...

Defender token failure troubleshooting steps (45446)

If you are an end user, please contact the Defender administrator within your organization, indicating if this is a software or hardware (eg GO 3 token) token failure, and the symptoms you are experiencing. If you are a Defender ...

Does Defender support Microsoft AD FS 3.0 ? (157138)

Does Defender support AD FS 3.0? Does a Custom Authentication Method exist for AD FS ? In ADFS 3.0 IIS is not used, can Defender integrate with it? WORKAROUND None, currently is not possible to use Defender authentication with AD FS 3.0. ...

Error message "Remote procedure call failed" trying to log into Defender Desktop Login (197057)

When an Administrator or Local Administrator on the Exceptions List or all forms of tokens (yubikey, e-mail, and soft token (android)) user attempts to log into a Defender Desktop Login protected system they receive an error message "Remote procedure call failed". ...

In 5.8.1, the Web Service API method for AddSoftwareTokenToUser does not function. (188903)

In 5.8.1 Defender Web API, the AddSoftwareTokenToUser does not function correctly. In 5.8.1, the Web Service API call for AddSoftwareTokenToUser method does not function. This has been confirmed with TFS 596050 and ...

How to create an MSI install log for Defender 5.8? (177146)

How can an installation log be created to troubleshoot a failed Defender install or upgrade? To generate a log when running the Defender 5.8.X installer, run the MSI from an Administrator Command Prompt with the following options: ...

Is it possible to find out in which OU the Defender tokens are located? (98647)

Is it possible to find out in which OU the Defender tokens are located? When importing the tokens, the import wizard asks for the location. This defaults to the current selected location in Active Directory Users and computers. ...

How to encrypt the clear text of the Secret Key encryption in Linux PAM. (196095)

How to encrypt the clear text of the Secret Key encryption in Linux PAM. In the Server Secret Key text box, enter the shared secret you want to use to establish a. connection between the Defender Access Node and Defender Security Server is stored in Clear Text. ...

License import error: "The selected file was unable to be opened. Please ensure that you have selected a valid file and have entered the correct key." (157091)

When installing a new User License or a Soft Token License you receive the error: "The selected file was unable to be opened. Please ensure that you have selected a valid file and have entered the correct key.". Generally, User ...

Yubikey's programmed in OATH-HOTP Mode "An error occurred in the application" (195288)

Attempting to register a YubiKey token in the self-service Defender Management Portal. At the Enter YubiKey one-time password registration screen. Recieve a an error message "Error in the application." when entering the YubiKey ...

Does Defender have support for OATH soft tokens that use SHA-256? (194555)

Is it possible to create OATH soft tokens that utilize SHA-256? WORKAROUND: None; enhancement request for a potential future release. STATUS: Enhancement request #612413 has been created to track this request; the ...

How To Assign a Temporary Response to a user (87231)

How to assign a temporary response to a user. A temporary response can be used when the Active Directory (AD) user has misplaced or lost their token and needs to log in. To assign a temporary response to a user, please perform the following steps: ...

Defender with Palo Alto firewall firmware version 7.0.x (185530)

Defender will not return PAP replies with Palo Alto firmware 7.0.3. Defender may have been tested and working with a 6.x release of Palo Alto firmware. Palo Alto firmware 7.0.x has significant changes from 6.x with regards to PAP and CHAP. ...

Trial Defender licenses are not being installed/created. (72252)

Version 5.6/5.7 of the Defender MMC console provides trial licenses that are automatically installed and valid for 25 users for 90 days, including free use of any token type during that period. But the licenses are not being installed/created. ...

Does Defender Support Read Only Domain Controllers? (116923)

Does Defender support Read Only Domain Controllers (RODC)? The Defender Security Server (DSS) can be installed on a Domain Controller/member server/RODC/workstation. However, the DSS only supports connecting ...

Windows 2012 and R2 Support (101829)

Are there any known issues with Defender on Windows 2012 server and Windows 2012 R2 server? Defender is supported on Windows 2012. An official statement of support for Windows 2012 is planned for the next release of Defender. ...

Encountering an error when trying to import an XML report within Excel (131567)

Encountering an error when trying to import an XML report within Excel. This is multiple reports for Tokens such as Assigned, Unassigned, Users assigned Helpdesk Tokens. The error “XML Parse Error : An XML error has occurred. ...

Video: How to Query for Tokens in Active Directory (100653)

How to search Active Directory for Defender hardware tokens using an LDAP query. 480 X 270 player for the Support Link Solution pages.

How to troubleshoot Defender 'GO' token issues (48828)

This guide is provided for Helpdesk and second-line support administrators within your organization, and is designed to facilitate the troubleshooting process for Defender 'GO' token (eg GO 6, GO 7) issues. The instructions ...

Does Defender support MS-CHAP v2? (71689)

Does Defender support RADIUS protocol MS-CHAP v2 / MSCHAPv2 ? Can a VPN device be configured to work with Defender using MS-CHAP v2? 5.7 and below MS-CHAP (versions 1 & 2) support in Defender 5.7 is limited ...

Defender component FAQ (186461)

Questions related to Defender components and installation. Q. Can a Production Defender License be used to set up a server in a development/lab environment? A. Licenses are domain specific. So only if the domain name is the same. ...

How to ensure a user session is logged out when using the Defender version of Cloud Access Manager with OWA (184872)

When using the Defender version of Cloud Access Manager, how can you ensure the session is logged out, even if the user does not close their browser. Users may forget to log out of their Cloud Access Manager session or close the browser. ...

Defender Token length programming via WI (Integration Pack for Active Roles) (187915)

Currently all tokens programmed through the Active Roles WI are OATH compliant using 6 characters as the token length. This can not be altered. This is by design. An Enhancement Request (TF00469971) has been creating ...

Which BlackBerry token in the App Store should be installed? (156103)

Which BlackBerry token in the App Store should be installed? There are 3 different BlackBerry tokens: Defender Soft Token. http://appworld.blackberry.com/webstore/content/17453. - Token for devices running BlackBerry OS 5,6 or 7. ...

How are hardware tokens imported? (72660)

How are hardware tokens imported? The Defender token serial number is used to associate the token with a user and can be used for later reference or for tracking purposes. A list of serial numbers for the tokens that you have ...