Product Support - Desktop Authority

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Most Popular Release Notes and Guides

  • Desktop Authority 9.1.1 Release Notes
  • Desktop Authority 9.1.1 Administrators Guide
  • Desktop Authority 9.1.1 Getting Started Guide
  • Desktop Authority 9.1.1 Install Guide
  • Desktop Authority 9.1.1 Reporting Guide
See All
How to setup wake on lan (SL4128)

How to setup Wake on LAN.

Product(s): Desktop-Authority
Created On: 5/21/2012
(1 Ratings)
Last Updated On: 1/3/2014
Changing replication properties shows "Files not Synchronized" (115580)

<TABLE class=dt-tbl> <TBODY> <TR> <TH> </TH> <TD colSpan=3>Changing replication properties for replication target from "Yes" to "No" for a Domain Controller that has the Administrative Service installed, displays "Files not synchronized".</TD></TR></TBODY></TABLE>

Product(s): Desktop-Authority
Created On: 10/24/2013
(1 Ratings)
Last Updated On: 1/6/2014
Group policy elements are missing in the console after upgrade (115717)

After upgrade to 9.0.3 the group policy template elements configured before, are no longer manageable in DA (Desktop Authority) Manager. Cannot see or change the settings in the console.

Product(s): Desktop-Authority
Created On: 10/29/2013
(1 Ratings)
Last Updated On: 1/6/2014
How to limit the patch search results in Patch Distribution (SL4435)

Limiting the patch search results in deployment settings Patch Distribution.

Product(s): Desktop-Authority
Created On: 8/23/2012
(0 Ratings)
Last Updated On: 1/9/2014
Constantly receiving Event IDs 2803 and 17137 in event viewer (113713)

The event viewer may show Event IDs 2803 and 17137 regarding the DAConfiguration/DAReporting databases several times a day. Event ID 17137 Source: MSSQL$DESKTOPAUTHORITY Starting up database 'DAConfiguration or DAReporting'. Event ID 2803 Source: MSSQL$DESKTOPAUTHORITY SQL Server has encountered...

Product(s): Desktop-Authority
Created On: 9/11/2013
(0 Ratings)
Last Updated On: 1/6/2014
Inactivity event does not display a warning message before a computer shuts down (116723)

The computer shuts down immediately without displaying a message prompting a user to delay the shutdown event.

Product(s): Desktop-Authority
Created On: 11/26/2013
(0 Ratings)
Last Updated On: 1/6/2014
Slow logons with Privilege Manager and Desktop Authority clients installed (116413)

Users may experience delayed logon times when both Desktop Authority and Privilege Manager clients are installed.

Product(s): Desktop-Authority
Created On: 11/18/2013
(0 Ratings)
Last Updated On: 3/5/2014
USB and Patch license information "cannot be retrieved" after upgrading (100292)

After upgrading from a previous version of Desktop Authority, correct license is not provided for USB and/or Patch maintenance.

Product(s): Desktop-Authority
Created On: 11/15/2012
(0 Ratings)
Last Updated On: 1/9/2014
Expert Assist Remote Mgmt client in DA 9.1 is vulnerable to the “Heartbleed” OpenSSL vulnerability (123406)

Expert Assist Remote Management client in Desktop Authority 9.1 is vulnerable to the “Heartbleed” OpenSSL vulnerability
Researchers have found a critical defect in versions 1.0.1 and 1.0.2-beta of OpenSSL, the cryptographic software library.

Product(s): Desktop-Authority
Created On: 4/17/2014
(0 Ratings)
Last Updated On: 4/17/2014
Does Desktop Authority use the Admin$ share for any reason? (118577)

When does Desktop Authority use the Admin$ share?

Product(s): Desktop-Authority
Created On: 1/2/2014
(0 Ratings)
Last Updated On: 1/3/2014
Documents Type
Desktop Authority 9.1.1 Release Notes
htm
Desktop Authority 9.1.1 Administrators Guide
pdf
Desktop Authority 9.1.1 Getting Started Guide
pdf
Desktop Authority 9.1.1 Install Guide
pdf
Desktop Authority 9.1.1 Reporting Guide
pdf
Desktop Authority 9.1.1 Data Diagram
pdf
Desktop Authority 9.1.1 Data Dictionary
pdf
Remote Support Center 2.5 ADM/ADMX Template Guide
pdf
Remote Support Center 2.6 Administrators Guide
pdf
Remote Support Center 2.6 Release Notes
htm
Version Full Support as of Limited Support as of Support Discontinued
9.1.1 10/16/2013
9.0.4 5/6/2013 6/18/2013
9.0.3 11/12/2012 6/18/2013
8.1.0 4/13/2011 6/18/2013
9.0.0 6/28/2012 6/18/2013
8.1.1 4/13/2011 6/18/2013
8.1.2 2/17/2012 6/18/2013
7.8.1 5/30/2008 6/28/2012 7/1/2013
9.1 6/18/2013
Earlier product versions not listed are considered discontinued.

Patching within Desktop Authority, Patch Distribution and Deployment Add-on will reach end-of-support on May 31, 2014. After this date the Patching within Desktop Authority will no longer provide patch updates, nor will technical support be able to provide assistance for this feature.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.