SonicWALL Product Life Cycle Tables

Over time, products and services go through a natural lifecycle and eventually reach their end of life (EOL). Some of the reasons for this include the availability of newer, more functionally rich products, enhancements to the product or service and market demands. When a Dell SonicWALL product reaches EOL, Dell SonicWALL may choose to discontinue the sale or support of the product or service. At each stage throughout the product lifecycle process, Dell SonicWALL will provide information as the milestones are reached. Our approach to product lifecycle management includes five post-release phases, Last Day Order (LDO), Active Retirement Mode (ARM), Last Day Order for 1-Year Support, Limited Retirement Mode (LRM) and End of Support (EOS). This information is designed to customers better manage the end-of-life transition and understand how Dell SonicWALL can assist the migration to current Dell SonicWALL products and services.

Policies and Guidelines

  1. Dell SonicWALL will, as a general rule, provide 45-day advanced notification of a product’s Last Day Order date. See the Last Day Order description below for additional information.
  2. Hardware warranty will be available for a period of up to five years from the Last Day Order date. Dell SonicWALL will replace defective products in accordance with our Return Materials Authorization policy.
  3. Software and firmware support will be available for a period of up to five years from the Last Day Order date subject to the Active Retirement Mode and Limited Retirement Mode phase descriptions below. Please note, it may be necessary to upgrade the software or firmware on the product to correct a reported issue.
  4. Continuous active support is required on each product to receive support through the end-of-life period. Please contact your local Dell SonicWALL reseller if you have questions concerning your Dell SonicWALL product and its support status.
  5. For Dell SonicWALL CDP Series products and those products that were transitioned to Active Retirement Mode prior to August 6, 2013, Dell SonicWALL provides software/firmware and hardware support for up to three years from the Last Day Order date.
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ModelLast Order DayARM BeginARM End1 Year LDOLRM BeginLRM EndEnd of Support
2001/14/20131/15/20131/14/20151/13/20171/15/20151/12/20181/13/2018
200W1/14/20131/15/20131/14/20151/13/20171/15/20151/12/20181/13/2018
100W11/16/201211/17/201211/16/201411/15/201611/17/201411/14/201711/17/2017
10011/16/201211/17/201211/16/201411/15/201611/17/201411/14/201711/17/2017
2105/31/20126/1/20125/31/20145/30/20166/1/20145/29/20175/30/2017
210W5/31/20126/1/20125/31/20145/30/20166/1/20145/29/20175/30/2017
180W6/30/20107/1/20106/30/20116/30/20137/1/20116/30/20147/1/2014
1806/30/20107/1/20106/30/20116/30/20137/1/20116/30/20147/1/2014
190W7/9/20097/10/20096/30/20116/30/20137/1/20116/30/20147/1/2014
1907/9/20097/10/20096/30/20116/30/20137/1/20116/30/20147/1/2014
170 SP12/31/20081/1/20096/30/20116/30/20127/1/20116/30/20137/1/2013
150W12/31/20081/1/20096/30/20116/30/20127/1/20116/30/20137/1/2013
15012/31/20081/1/20096/30/20116/30/20127/1/20116/30/20137/1/2013
170W6/30/20077/1/20076/30/20116/30/20127/1/20116/30/20137/1/2013
1706/30/20077/1/20076/30/20116/30/20127/1/20116/30/20137/1/2013

  Click here to view TZ Series Notifications located on the product life cycle tab
ModelLast Order DayARM BeginARM End1 Year LDO LRM BeginLRM End End of Support
24004/1/20145/1/20144/30/20164/30/20185/1/20164/30/20195/1/2019
2400MX4/1/20125/1/20124/30/20144/30/20185/1/20144/30/20195/1/2019
35005/20/20136/1/20135/31/20155/19/20176/1/20155/18/20185/19/2018
45005/16/20135/14/20135/31/20155/15/20176/1/20155/14/20185/15/2018
50005/13/20134/13/20135/31/20155/12/20176/1/20155/11/20185/12/2018
2404/30/20125/1/20124/30/20144/29/20165/1/20144/28/20174/29/2017

  Click here to view NSA Series Notifications located on the product life cycle tab
ModelLast Order DayARM BeginARM End1 Year LDO LRM BeginLRM End End of Support
E65001/31/20152/1/20151/31/20172/1/20192/1/20171/31/20202/1/2020
E55005/20/20136/15/20136/14/20155/19/20176/15/20165/18/20185/19/2018
E85106/14/20136/15/20136/14/20156/13/20176/15/20156/12/20186/13/2018
E75002/1/20123/1/20122/28/20143/28/20163/1/20142/27/20173/28/2017

  Click here to view E-Class Series Notifications located on the product life cycle tab
ModelLast Order DayARM BeginARM End1 Year LDO LRM BeginLRM End End of Support
SonicPoint Ni2/1/20153/1/20152/28/2017
3/1/20172/9/20203/1/2020
SonicPoint-N Dual Radio12/20/20141/1/201512/31/20161/1/201712/31/20191/1/2020
SonicPoint N Dual-Band7/30/20109/1/20108/31/20129/1/20128/31/20139/1/2013
SonicPoint G9/9/20099/10/20093/31/20114/1/20112/29/20123/1/2012
SonicPoint A/B/G3/31/20094/1/20093/31/20114/1/20112/29/20123/1/2012

  Click here to view SonicPoint Series Notifications located on the product life cycle tab
ModelLast Order DayARM BeginARM End1 Year LDO LRM BeginLRM End End of Support
12003/31/20134/1/20133/31/20153/31/20154/1/20153/31/20164/1/2016
420012/10/201212/11/201212/10/201412/10/201412/11/201412/10/201512/11/2015
2002/28/20113/1/201111/7/201111/7/201111/8/20112/28/20143/1/2014
40005/31/20106/1/20105/31/20125/31/20126/1/20125/31/20136/1/2013
20002/28/20103/1/20102/28/20122/28/20123/1/20122/28/20133/1/2013

  Click here to view SRA Series Notifications located on the product life cycle tab

ModelLast Order DayARM BeginARM End1 Year LDO LRM BeginLRM End End of Support
EX-7505/31/20106/1/20105/31/20125/31/20126/1/20125/31/20136/1/2013
EX-25009/30/200910/1/20099/30/20119/30/201110/1/20129/30/201210/1/2012
EX-16004/1/20094/2/20093/31/20113/31/20114/1/20113/31/20124/1/2012
EX-150010/16/200710/17/200712/31/200912/31/20091/1/201012/31/20101/1/2011

  Click here to view E-Class SRA Series Notifications located on the product life cycle tab
ModelLast Order DayARM BeginARM End1 Year LDO LRM BeginLRM End End of Support
3004/30/20135/1/20134/30/20154/30/20155/1/20154/30/20165/1/2016
5004/30/20135/1/20134/30/20154/30/20155/1/20154/30/20165/1/2016
60004/30/20135/1/20134/30/20154/30/20155/1/20154/30/20165/1/2016
2009/30/200710/15/201212/31/20141/1/2015
4009/30/200710/15/201212/31/20141/1/2015
80004/9/20114/10/20114/9/20134/9/20134/10/20134/9/20144/10/2014

  Click here to view Email Security Notifications located on the product life cycle tab
ModelLast Order DayARM BeginARM End1 Year LDOLRM BeginLRM EndEnd of Support
2107/31/20138/1/20137/31/20157/31/20158/1/20157/31/20168/1/2016
2207/31/20138/1/20137/31/20157/31/20158/1/20157/31/20168/1/2016
5040B7/31/20138/1/20137/31/20157/31/20158/1/20157/31/20168/1/2016
6080B7/31/20138/1/20137/31/20157/31/20158/1/20157/31/20168/1/2016
1102/28/20113/1/20112/28/20137/31/20138/1/20137/31/20148/1/2014
50402/28/20113/1/20112/28/20137/31/20138/1/20137/31/20138/1/2014
60802/28/20113/1/20112/28/20137/31/20138/1/20137/31/20148/1/2014
1440i12/31/20111/1/201212/31/201212/31/20121/1/201312/31/20131/1/2014
2440i12/31/20111/1/201212/31/201212/31/20121/1/201312/31/20131/1/2014
3440i12/31/20111/1/201212/31/201212/31/20121/1/201312/31/20131/1/2014
4440i12/31/20111/1/201212/31/201212/31/20121/1/201312/31/20131/1/2014

  Click here to view CDP Series Notifications located on the product life cycle tab
ModelLast Order DayARM BeginARM End1 Year LDOLRM BeginLRM EndEnd of Support
ViewPoint Reporting Software2/29/20123/1/20122/28/20143/1/2014
Legacy GMS Software11/30/200912/1/200911/30/201111/30/201112/1/201111/30/201212/1/2012
GMS 8x5 Software Support10/31/200811/1/200810/31/201011/1/201010/31/201111/1/2011
6080B







  Click here to view ViewPoint Notifications located on the product life cycle tab
ProgramsLast Order DayARM BeginARM End1 Year LDOLRM BeginLRM EndEnd of Support
MSSP Program Service and Support11/30/200912/1/200911/30/201112/1/20116/30/20137/1/2013
MSSP Program Hardware Solutions11/16/200911/16/20096/30/20116/30/20117/1/20116/30/20137/1/2013


ServicesLast Order DayARM BeginARM End1 Year LDOLRM BeginLRM EndEnd of Support
CSM Series and Update Service5/31/20106/1/20101/31/20121/31/20122/1/20121/31/20132/1/2013
Global Security Client12/31/20091/1/201012/30/201012/31/2010
Intrusion Prevention Service Basic12/8/200412/9/200412/8/200612/9/200612/8/200712/9/2007
Vulnerability Scanning Service1/14/20041/15/2007
VPN Client (SafeNet)11/18/200311/19/2006
SSL Offloading Appliances4/10/20044/11/200411/15/200511/15/200511/16/200511/15/200611/16/2006
Authentication Service3/21/20033/22/2006
VPN Client Certificates3/21/20033/22/2006
RedCreek8/14/200311/20/2003


The table below details important information regarding support for software releases and features on SonicWALL products. The dates provided are in keeping with SonicWALL's stated End of Life/End of Support policies.

Available OnSoftware/FeatureLast Version Supported OnLast Day for Support
Dell SonicWALL FirewallsSonicWALL Enforced Client Anti-Virus & Anti-Spyware - KasperskySonicWALL Enforced Client 1.7.410/1/2015
Dell SonicWALL Email SecuritySonicWALL Email Anti-Virus (Kaspersky and SonicWALL Time Zero)10/1/2015
SonicWALL Email SecurityWindows 2003, Windows SBS 2003ES 7.4.011/1/2012
Comprehensive Anti-Spam Service (Junk Store)Windows 2003, Windows SBS 2003ES 7.4.011/1/2012
SGMS and ViewPointWindows 2000SGMS and ViewPoint 5.111/30/2009
E-Class NSA, NSA, TZ 210/210w appliances N2H2 Content Filtering SupportSonicOS 5.2.0.13/17/2009
SonicWALL Aventail SSL VPNConnect ProxySonicWALL Aventail 9.0.110/31/2009
SGMSOracleGMS 4.1.26/30/2008
SGMSSolarisGMS 4.1.26/30/2008


Dell SonicWALL Software Support EOS Schedules

Dell SonicWALL provides support for Dell SonicWALL Aventail, Email Security and Continuous Data Protection Series (CDP) software to those customers with an active support contract on these products. Dell SonicWALL encourages all customers to remain on the latest maintenance release of a fully supported version. Keeping up with the latest maintenance release offers a proactive model for avoiding known issues and allows your organization to take advantage of all the resolutions provided in the latest maintenance release. Click on the product to view the software version End of Support schedule for that product.

Aventail SSL VPN, E-Class SRA, Dell Secure Mobile Access; Email Security; Series CDP Series

Product Life Cycle Phases Definitions

Last Order Day - Last Day Order is the last day to order the product from Dell SonicWALL and signifies Dell SonicWALL's intent to start the end of life process. The duration of this phase is variable and depends on numerous factors including material availability, Dell SonicWALL and channel inventory and end-user demand. Last Day Order is informational only; products in this phase are active. Dell SonicWALL continues to sell support contracts.

ARM - Active Retirement Mode is an announcement by Dell SonicWALL to indicate that it is no longer actively manufacturing or selling the product. Products in ARM are removed from all price lists and marketing collateral at this time. Support contracts for products in this phase will remain on price lists and will continue to be available for purchase until the phase has ended. During this time Dell SonicWALL may release a limited number of new features and will issue bug fixes only to the latest version of firmware available for the device. Software/firmware support and hardware warranty are available throughout ARM for products with an active support contract. The duration of this phase is two years beginning one day after the end of Last Day Order.

1 Year LDO - 1-Year Support Last Day Order represents the final day to purchase a 1-year support contract or subscription service that bundles support from Dell SonicWALL. Partners and customers may purchase and activate the 1-year support contract so that the product will be eligible to receive support until the product has reached End of Support.

LRM - Limited Retirement Mode (LRM) is an announcement by Dell SonicWALL to indicate that it will no longer develop or release firmware updates or new features for these products. Software and firmware support for products in LRM is limited to critical bugs and security vulnerabilities. Support contracts are not available for purchase on products. Software/firmware support and hardware warranty are available throughout LRM for products with an active support contract. The duration of this phase is three years beginning one day after the end of Active Retirement Mode.

End of Support - End of Support (EOS) is an announcement by Dell SonicWALL to indicate that it will no longer provide technical support, firmware updates/upgrades or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable. Dell SonicWALL may continue to offer security service subscriptions such as Content Filtering and Intrusion Prevention.