Product Support - Identity Manager Data Governance Edition

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Identity Manager Data Governance Edition 6.1.2 Deployment Guide Quest One Identity Manager Data Governance Edition 6.1.2 Deployment Guide
Identity Manager Data Governance Edition 6.1.2 User Guide Quest One Identity Manager Data Governance Edition 6.1.2 User Guide
Identity Manager Data Governance Edition 6.1.2 Release Notes We highly recommend that you read the release notes for the most up to date information on new features, bug fixes, known issues, etc.
Classification Module 6.1.2 User Guide Classification Module 6.1.2 User Guide
Identity Manager Data Governance Edition 6.1.2 Whats New Quest One Identity Manager Data Governance Edition 6.1.2 Whats New
How to change the method in which Identity Manager connects to Active Directory?
Assuming the "Configure Active Directory" wizard has been run and some changes are required.  For example, how can the connection method to Active Directory be changed?
Quest One Identity Manager Database Virtualization Recommendations
Virtualization reduces the management complexity in large environments and allows a higher capacity usage. Additionally virtual servers can provide a high level of availability without the need for clustering or SAN failover setups. This raises interest in also virtualizing database servers. Running Quest One Identity Manager in a virtual environment is highly likely to lead to performance issues...
How to add a managed host with a local agent
When adding a Managed host in the Quest One Identity Manager, what steps are required to add a managed host with a local agent?
How to set file access via icacls.exe command lines in a process chain.
Need to configure fine-granular file access via icacls functionality. Does the FileComponent-ModifyFileAccess_Win32 component support icacls? If not what can be used?
Error: Error saving Group entitlement attestation when starting Schedule
When trying to start the “Process Attestation mail approvals" schedule, the Job Service log will report the error:2015-02-09 08:50:15 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - ED257803-9085-4211-905F-3D6DC1389BF3: Errors occured    Error saving Group entitlement attestation: [810103] Error generating processes for event PROCESS_MAILAPPROVALS.    [8...
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.991) for Solution 148830
Clicking on Manage Access from Users and Groups throws exception.Please refer to the Support Portal knowledgebase article 148830 for additional information and instructions on implementing the patch.
Quest One Identity Manager Data Governance Edition 6.1.2.991 Hotfix
This hotfix for Quest One Identity Manager Data Governance Edition may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of Quest One Identity Manager Data Governance Edition as it will include this hotfix. For complete product information, please refer to the Data Governance Edition 6.1.2 product ...
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482 in ZIP format.Please refer to the Support Portal knowledgebase article 125482 for additional information and instructions on implementing the patch.
Identity Manager Data Governance Hotfix (Update 6.1.2.975)
This hotfix may receive additional testing. If you do not need the functionality provided by this hotfix, it is recommended that you install the next full release of Quest One Identity Manager Data Governance Edition that includes this hotfix.For complete product information, refer to the Quest One Identity Manager Data Governance Edition 6.1.2 product documentation.
Identity Manager Data Governance Edition 6.1.2 Language Pack Installation Guide Quest One Identity Manager Language pack installation instructions
When attempting to deploy Quest One Identity Manager Data Governance Edition, you may receive an error "Access Is Denied"
When attempting to deploy Quest One Identity Manager Data Governance Edition, you may receive an error "Access Is Denied". Even though the account used is a Administrator.
How to add a managed host with a local agent
When adding a Managed host in the Quest One Identity Manager, what steps are required to add a managed host with a local agent?
Q1IM Data Governance Edition - Classification Module 6.1.2
Classification helps you and the security professionals in your organization understand the contents of your unstructured data thereby ensuring that sensitive NTFS and SharePoint assets are properly secured. You must have Quest One Identity Manager 6.1.2 and Data Governance 6.1.2 installed and configured for this component.
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack in ZIP format.
Q1IM Data Governance Edition 6.1.2
Quest One Identity Manager Data Governance Edition enables security administrators and business owners to manage user access to unstructured data on files/folders/shares/ for NTFS-based systems (Windows Servers, NAS Devices) and SharePoint 2010. It leverages the Identity Manger platform for providing integrated self service request portal, segregation of duties policies, attestation and recertific...
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

FPolicy remains in NetApp after options are disabled in the DGE Managed Host
It was noticed that DGE has created FPolicy settings on the NetApp server despite the fact that no agents are currently registered. 
DGE Reports show a future time
Reports such as Resource Activity Report in Quest One Identity Manager - Data Governance Edition (DGE), are showing the Activity as a future time.
How to add a managed host with a local agent
When adding a Managed host in the Quest One Identity Manager, what steps are required to add a managed host with a local agent?
Is Identity Manager affected by the Heartbleed bug in OpenSSL?
Does the "Heartbleed" bug affect Dell One Identity Manager (D1IM) or any of its components?
Need to DFS stand alone namespace support.
Currently DGE only supports DFS domain-based namespace. Would like to submit an enhancement request to support DFS stand-alone namespsace. 
Error: Error saving Group entitlement attestation when starting Schedule
When trying to start the “Process Attestation mail approvals" schedule, the Job Service log will report the error:2015-02-09 08:50:15 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - ED257803-9085-4211-905F-3D6DC1389BF3: Errors occured    Error saving Group entitlement attestation: [810103] Error generating processes for event PROCESS_MAILAPPROVALS.    [8...
Error when adding Managed Host, "Exception Message: Key not valid for use in specific state."
When attempting to add a Managed Host through Data Governance, receive the error message, "Exception Message: Key not valid for use in specific state."
Front-end connection error: "Error during execution of statement"
The front-end tools, i.e., Manager, Identity Manager, have been configured with database connections, however, when user's attempt to log in, they receive the following error:"Error during execution of statement: select UID_AERole, UID_ParentAERole, DialogGroup from AERole""Database error 229: The SELECT permission was denied on the object 'AERole', database '', schema 'dbo'.
Trust relationship with multiple domains
What is the trust relationship needed between two domains when using Data Governance (DGE)?. The DataGovernance.pdf on page 16 states that we need a trust between two domains, but does not specify the type of trust: "Only domains that have a trust relationship with the Data Governance server’s domain and have had Active Directory synchronized with Quest One Identity Manager can be man...
Can two domains without trusts be governed by one Data Governance server?
Can two domains without trusts be governed by one Data Governance server?  For example: Two domains with no trust relationships between them.  One domain works fine.  When configuring Data Governance for the second domain receive errors.  Both domains are synchronized. When trying to create a new service account in the Data Governance View: - Browse and select the servi...
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

FPolicy remains in NetApp after options are disabled in the DGE Managed Host
It was noticed that DGE has created FPolicy settings on the NetApp server despite the fact that no agents are currently registered. 
DB Queue Performance Issues
Checking the db Queue in the Job Manager shows that Q1IM has been constantly processing jobs for long periods of time which is impacting processes to run, such as a Report.
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.991) for Solution 148830
Clicking on Manage Access from Users and Groups throws exception.Please refer to the Support Portal knowledgebase article 148830 for additional information and instructions on implementing the patch.
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482 in ZIP format.Please refer to the Support Portal knowledgebase article 125482 for additional information and instructions on implementing the patch.
Compiling the database with certain database users causes "Database error 50000: re-throw in Procedure vid_FillDialogCustomSQL".
We configured an additional DB user according to the minimal SQL permissions guide, but when trying to compile the database with the additional DB user, we see the error message "Database error 50000: re-throw in Procedure vid_FillDialogCustomSQL".
DGE Agent Error: "The externally generated group membership document could not be loaded. XML document must have a top level element."
We have a Data Governance Agent setup for NetApp that is returning the error: "The externally generated group membership document could not be loaded. XML document must have a top level element." everytime it tries to run.
Error: Error saving Group entitlement attestation when starting Schedule
When trying to start the “Process Attestation mail approvals" schedule, the Job Service log will report the error:2015-02-09 08:50:15 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - ED257803-9085-4211-905F-3D6DC1389BF3: Errors occured    Error saving Group entitlement attestation: [810103] Error generating processes for event PROCESS_MAILAPPROVALS.    [8...
Calendar in the Web Portal may display incorrect dates when selecting a "From" date.
Calendar in the Web Portal may display incorrect dates when selecting a "From" date.
Logging for Quest One Identity Manager Data Governance Edition (DGE)
Logging for Quest One Identity Manager (Q1IM) Data Governance Edition (DGE), including Classification.The first place to look when you run into an issue with Data Governance is the logs.  This article explains where to collect the logs for Quest One Identity Manager (Q1IM) Data Governance Edition (DGE) and the Classification module.  The logs will help with troubleshooting.Please note: t...
Inserting application role fails with error 810031 "You have no insert permission for this object."
Inserting application role fails with error 810031 "You have no insert permission for this object."
Version Full Support as of Limited Support as of Support Discontinued
6.1.x 6/24/2013
6.0.x 8/17/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.