Product Support - Identity Manager Data Governance Edition

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Error: Error saving Group entitlement attestation when starting Schedule
When trying to start the “Process Attestation mail approvals" schedule, the Job Service log will report the error:2015-02-09 08:50:15 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - ED257803-9085-4211-905F-3D6DC1389BF3: Errors occured    Error saving Group entitlement attestation: [810103] Error generating processes for event PROCESS_MAILAPPROVALS.    [8...
Logging for Quest One Identity Manager Data Governance Edition (DGE)
Logging for Quest One Identity Manager (Q1IM) Data Governance Edition (DGE), including Classification.The first place to look when you run into an issue with Data Governance is the logs.  This article explains where to collect the logs for Quest One Identity Manager (Q1IM) Data Governance Edition (DGE) and the Classification module.  The logs will help with troubleshooting.Please note: t...
What are the minimum permissions for scanning and reports for NetApp Filer after Fpolicy deployment?
What are the minimum permissions for scanning and reports for NetApp Filer after Fpolicy deployment?
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482 in ZIP format.Please refer to the Support Portal knowledgebase article 125482 for additional information and instructions on implementing the patch.
Q1IM Data Governance Edition 6.1.2
Quest One Identity Manager Data Governance Edition enables security administrators and business owners to manage user access to unstructured data on files/folders/shares/ for NTFS-based systems (Windows Servers, NAS Devices) and SharePoint 2010. It leverages the Identity Manger platform for providing integrated self service request portal, segregation of duties policies, attestation and recertific...
Can the service account being used for Remote Agents be changed using Manager?
Can the service account being used for Remote Agents be changed using Manager? The DGE service account in Manager has been updated due to a password change.  What is the process to change the password for remote agents?
Identity Manager Data Governance Edition 6.1.2 Release Notes We highly recommend that you read the release notes for the most up to date information on new features, bug fixes, known issues, etc.
Q1IM Data Governance Edition - Classification Module 6.1.2
Classification helps you and the security professionals in your organization understand the contents of your unstructured data thereby ensuring that sensitive NTFS and SharePoint assets are properly secured. You must have Quest One Identity Manager 6.1.2 and Data Governance 6.1.2 installed and configured for this component.
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack in ZIP format.
Classification Module 6.1.2 User Guide Classification Module 6.1.2 User Guide
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Identity Manager Data Governance Hotfix (Update 6.1.2.975)
This hotfix may receive additional testing. If you do not need the functionality provided by this hotfix, it is recommended that you install the next full release of Quest One Identity Manager Data Governance Edition that includes this hotfix.For complete product information, refer to the Quest One Identity Manager Data Governance Edition 6.1.2 product documentation.
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482 in ZIP format.Please refer to the Support Portal knowledgebase article 125482 for additional information and instructions on implementing the patch.
Q1IM Data Governance Edition 6.1.2
Quest One Identity Manager Data Governance Edition enables security administrators and business owners to manage user access to unstructured data on files/folders/shares/ for NTFS-based systems (Windows Servers, NAS Devices) and SharePoint 2010. It leverages the Identity Manger platform for providing integrated self service request portal, segregation of duties policies, attestation and recertific...
Identity Manager Data Governance Edition 6.1.2 Language Pack Installation Guide Quest One Identity Manager Language pack installation instructions
Q1IM Data Governance Edition - Classification Module 6.1.2
Classification helps you and the security professionals in your organization understand the contents of your unstructured data thereby ensuring that sensitive NTFS and SharePoint assets are properly secured. You must have Quest One Identity Manager 6.1.2 and Data Governance 6.1.2 installed and configured for this component.
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack in ZIP format.
How to specify a different drive for agent installs
Is it possible to install the Data Governance Agent in a directory other than the default?  For example, if the C drive is short on space, can the agent be installed on a D partition?
How to add a managed host with a local agent
When adding a Managed host in the Quest One Identity Manager, what steps are required to add a managed host with a local agent?
Error: “The Classification Extension could not be found”
When attempting to deploy a Classification Server from the Manager application, under the Data Governance | Classification | Configuration navigation menu, the error “The Classification Extension could not be found” is displayed.
How To Deploy a Classification Server
When running the Quest One Identity Manager (Q1IM), Data Governance Edition (DGE), what are the correct steps to deploy a Classification Server?
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Need to DFS stand alone namespace support.
Currently DGE only supports DFS domain-based namespace. Would like to submit an enhancement request to support DFS stand-alone namespsace. 
Error: Error saving Group entitlement attestation when starting Schedule
When trying to start the “Process Attestation mail approvals" schedule, the Job Service log will report the error:2015-02-09 08:50:15 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - ED257803-9085-4211-905F-3D6DC1389BF3: Errors occured    Error saving Group entitlement attestation: [810103] Error generating processes for event PROCESS_MAILAPPROVALS.    [8...
Error when adding Managed Host, "Exception Message: Key not valid for use in specific state."
When attempting to add a Managed Host through Data Governance, receive the error message, "Exception Message: Key not valid for use in specific state."
Front-end connection error: "Error during execution of statement"
The front-end tools, i.e., Manager, Identity Manager, have been configured with database connections, however, when user's attempt to log in, they receive the following error:"Error during execution of statement: select UID_AERole, UID_ParentAERole, DialogGroup from AERole""Database error 229: The SELECT permission was denied on the object 'AERole', database '', schema 'dbo'.
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482 in ZIP format.Please refer to the Support Portal knowledgebase article 125482 for additional information and instructions on implementing the patch.
Q1IM Data Governance Edition 6.1.2
Quest One Identity Manager Data Governance Edition enables security administrators and business owners to manage user access to unstructured data on files/folders/shares/ for NTFS-based systems (Windows Servers, NAS Devices) and SharePoint 2010. It leverages the Identity Manger platform for providing integrated self service request portal, segregation of duties policies, attestation and recertific...
Trust relationship with multiple domains
What is the trust relationship needed between two domains when using Data Governance (DGE)?. The DataGovernance.pdf on page 16 states that we need a trust between two domains, but does not specify the type of trust: "Only domains that have a trust relationship with the Data Governance server’s domain and have had Active Directory synchronized with Quest One Identity Manager can be man...
Q1IM Data Governance Edition - Classification Module 6.1.2
Classification helps you and the security professionals in your organization understand the contents of your unstructured data thereby ensuring that sensitive NTFS and SharePoint assets are properly secured. You must have Quest One Identity Manager 6.1.2 and Data Governance 6.1.2 installed and configured for this component.
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack in ZIP format.
Can two domains without trusts be governed by one Data Governance server?
Can two domains without trusts be governed by one Data Governance server?  For example: Two domains with no trust relationships between them.  One domain works fine.  When configuring Data Governance for the second domain receive errors.  Both domains are synchronized. When trying to create a new service account in the Data Governance View: - Browse and select the servi...
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

DGE Agent Error: "The externally generated group membership document could not be loaded. XML document must have a top level element."
We have a Data Governance Agent setup for NetApp that is returning the error: "The externally generated group membership document could not be loaded. XML document must have a top level element." everytime it tries to run.
Error: Error saving Group entitlement attestation when starting Schedule
When trying to start the “Process Attestation mail approvals" schedule, the Job Service log will report the error:2015-02-09 08:50:15 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - ED257803-9085-4211-905F-3D6DC1389BF3: Errors occured    Error saving Group entitlement attestation: [810103] Error generating processes for event PROCESS_MAILAPPROVALS.    [8...
Calendar in the Web Portal may display incorrect dates when selecting a "From" date.
Calendar in the Web Portal may display incorrect dates when selecting a "From" date.
Logging for Quest One Identity Manager Data Governance Edition (DGE)
Logging for Quest One Identity Manager (Q1IM) Data Governance Edition (DGE), including Classification.The first place to look when you run into an issue with Data Governance is the logs.  This article explains where to collect the logs for Quest One Identity Manager (Q1IM) Data Governance Edition (DGE) and the Classification module.  The logs will help with troubleshooting.Please note: t...
Inserting application role fails with error 810031 "You have no insert permission for this object."
Inserting application role fails with error 810031 "You have no insert permission for this object."
Login error: "You are not authorized to use this database" when logging in to IT Shop
When logging in to IT shop, the following error may be received: "You are not authorized to use this database"
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482
Identity Manager Data Governance Edition 6.1.2 Hotfix (Update 6.1.2.975) for Solution 125482 in ZIP format.Please refer to the Support Portal knowledgebase article 125482 for additional information and instructions on implementing the patch.
Q1IM Data Governance Edition 6.1.2
Quest One Identity Manager Data Governance Edition enables security administrators and business owners to manage user access to unstructured data on files/folders/shares/ for NTFS-based systems (Windows Servers, NAS Devices) and SharePoint 2010. It leverages the Identity Manger platform for providing integrated self service request portal, segregation of duties policies, attestation and recertific...
Q1IM Data Governance Edition - Classification Module 6.1.2
Classification helps you and the security professionals in your organization understand the contents of your unstructured data thereby ensuring that sensitive NTFS and SharePoint assets are properly secured. You must have Quest One Identity Manager 6.1.2 and Data Governance 6.1.2 installed and configured for this component.
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack
Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack in ZIP format.
Version Full Support as of Limited Support as of Support Discontinued
6.1.x 6/24/2013
6.0.x 8/17/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.