Product Support - Identity Manager Data Governance Edition

Filter to browse recommended product support content
(Choose different product)

Self-service tools will help you to install, configure and trouble shoot your Dell Software product

 
480 X 270 player for the Support Link Solution pages
                                
  • Summary
  • Knowledge
    Articles
  • Download
    New Releases
  • Release Notes
    and Guides
  • Videos
    Tutorials
  • Product
    Life Cycle
AD provisioning question (121948)

While provisioning to Active Directory (AD), does Identity Manager save the user's password in the "UserPassword" column in the ADSAccount table in the Identity Manager database?

If not, how does the password flow to AD?  In the case of an encrypted database, how is the password synced to AD...

Product(s): Identity-Manager
Created On: 3/14/2014
(0 Ratings)
Last Updated On: 3/18/2014
Governance Policy not taking effect for domain users (118093)

A company policy has been created to detect with the Domain Users group has been granted access to governed data. In testing, we are not seeing this show up as a violation after a change is made.

Product(s): Identity-Manager-Data-Governance-Edition
Created On: 12/20/2013
(0 Ratings)
Last Updated On: 12/20/2013
Video: How To Use Object Browser to collect the ‘SyncConfigurations’ for Support (119049)

During troubleshooting of the Identity Manager product the Support team may request the “SyncConfigurations” to assist with the investigating and troubleshooting of an issue. What are the correct steps to collect this information?

Product(s): Identity-Manager
Created On: 1/17/2014
(0 Ratings)
Last Updated On: 4/16/2014
Video: How To Use Object Browser to collect the ‘MappingInfo’ for Support (119047)

During troubleshooting of the Identity Manager product the Support team may request the “MappingInfo” to assist with the investigating and troubleshooting of an issue. What are the correct steps to collect this information?

Product(s): Identity-Manager
Created On: 1/17/2014
(0 Ratings)
Last Updated On: 4/16/2014
Is Identity Manager affected by the Heartbleed bug in OpenSSL? (123033)

Does the "Heartbleed" bug affect Dell One Identity Manager or any of its components?

Product(s): Identity-Manager
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/10/2014
Error: “Exception of type 'System.OutOfMemoryException' was thrown” (121260)

When reviewing the Job Service log to troubleshoot failed jobs the following errors are logged:

“[System.OutOfMemoryException] Exception of type 'System.OutOfMemoryException' was thrown”

“Processor (0000) terminated unexpected”

Product(s): Identity-Manager
Created On: 2/27/2014
(0 Ratings)
Last Updated On: 2/28/2014
Changing DGE Server from Local System account error: "Key not valid for use in specified state" (121307)

Changing the DGE Server service account from Local System account, to a domain account, for example, causes an error: "Key not valid for use in specified state".

Product(s): Identity-Manager-Data-Governance-Edition
Created On: 2/28/2014
(0 Ratings)
Last Updated On: 4/14/2014
Disabling Employee account in Identity Manager removes user account in AD (121947)

When an Employee account is disabled in Identity Manager (both permanently and temporarily ), the corresponding AD account is removed from the target system and also from the ADS account. Can this behavior be overridden?  For example, disable the AD account as well, instead of deleting it.

Product(s): Identity-Manager
Created On: 3/14/2014
(0 Ratings)
Last Updated On: 3/17/2014
Video: How To Use Object Browser to collect the ‘Schema Definition’ for Support (119048)

During troubleshooting of the Identity Manager product the Support team may request the “Schema Definition” to assist with the investigating and troubleshooting of an issue. What are the correct steps to collect this information?

Product(s): Identity-Manager
Created On: 1/17/2014
(0 Ratings)
Last Updated On: 4/16/2014
Job server, job queues and server mask - How to Configure (123116)

When setting up the job server configuration it creates the Dell (Quest) One Identity Manager service on the system.

Queues for other systems in the solution are created as well in this same configuration.

So if installing the job server on a Windows server a queue is created for that...

Product(s): Identity-Manager
Created On: 4/11/2014
(0 Ratings)
Last Updated On: 4/11/2014
Version Full Support as of Limited Support as of Support Discontinued
6.1.x 6/24/2013
6.0.x 8/17/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.