Product Support - Identity Manager Data Governance Edition

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Job server, job queues and server mask - How to Configure (123116)

When setting up the job server configuration it creates the Dell (Quest) One Identity Manager service on the system.

Queues for other systems in the solution are created as well in this same configuration.

So if installing the job server on a Windows server a queue is created for that...

Product(s): Identity-Manager
Created On: 4/11/2014
(0 Ratings)
Last Updated On: 4/11/2014
Changing DGE Server from Local System account error: "Key not valid for use in specified state" (121307)

Changing the DGE Server service account from Local System account, to a domain account, for example, causes an error: "Key not valid for use in specified state".

Product(s): Identity-Manager-Data-Governance-Edition
Created On: 2/28/2014
(0 Ratings)
Last Updated On: 4/14/2014
Error: “Logon failure: unknown user name or bad password” when adding a Service Account (122325)

When trying to add a Service Account for Identity Manager, Data Governance Edition against an encrypted database the error “Logon failure: unknown user name or bad password” is displayed. During the time the error is displayed, the following is logged in the Data Governance Service Log:"Message...

Product(s): Identity-Manager
Created On: 3/25/2014
(0 Ratings)
Last Updated On: 3/25/2014
Why does a Table show in Object Browser but not SQL? (122395)

For example, the Object Browser shows “Department” but under the database “Tables” view, a “Department” table cannot be found.

Product(s): Identity-Manager
Created On: 3/27/2014
(0 Ratings)
Last Updated On: 3/27/2014
Video: How To Use Object Browser to collect the ‘MappingInfo’ for Support (119047)

During troubleshooting of the Identity Manager product the Support team may request the “MappingInfo” to assist with the investigating and troubleshooting of an issue. What are the correct steps to collect this information?

Product(s): Identity-Manager
Created On: 1/17/2014
(0 Ratings)
Last Updated On: 4/16/2014
Video: How To Use Object Browser to collect the ‘SyncConfigurations’ for Support (119049)

During troubleshooting of the Identity Manager product the Support team may request the “SyncConfigurations” to assist with the investigating and troubleshooting of an issue. What are the correct steps to collect this information?

Product(s): Identity-Manager
Created On: 1/17/2014
(0 Ratings)
Last Updated On: 4/16/2014
Error: “Exception of type 'System.OutOfMemoryException' was thrown” (121260)

When reviewing the Job Service log to troubleshoot failed jobs the following errors are logged:

“[System.OutOfMemoryException] Exception of type 'System.OutOfMemoryException' was thrown”

“Processor (0000) terminated unexpected”

Product(s): Identity-Manager
Created On: 2/27/2014
(0 Ratings)
Last Updated On: 2/28/2014
AD provisioning question (121948)

While provisioning to Active Directory (AD), does Identity Manager save the user's password in the "UserPassword" column in the ADSAccount table in the Identity Manager database?

If not, how does the password flow to AD?  In the case of an encrypted database, how is the password synced to AD...

Product(s): Identity-Manager
Created On: 3/14/2014
(0 Ratings)
Last Updated On: 3/18/2014
What version of Identity Manager supports Exchange 2013? (121635)

What version of Identity Manager introduced support for Microsoft Exchange 2013?

Product(s): Identity-Manager
Created On: 3/7/2014
(0 Ratings)
Last Updated On: 3/10/2014
Is Identity Manager affected by the Heartbleed bug in OpenSSL? (123033)

Does the "Heartbleed" bug affect Dell One Identity Manager or any of its components?

Product(s): Identity-Manager
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/10/2014
Version Full Support as of Limited Support as of Support Discontinued
6.1.x 6/24/2013
6.0.x 8/17/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.