Self-service tools will help you to install, configure and trouble shoot your Dell Software product
When setting up the job server configuration it creates the Dell (Quest) One Identity Manager service on the system.
Queues for other systems in the solution are created as well in this same configuration.
So if installing the job server on a Windows server a queue is created for that...
Changing the DGE Server service account from Local System account, to a domain account, for example, causes an error: "Key not valid for use in specified state".
When trying to add a Service Account for Identity Manager, Data Governance Edition against an encrypted database the error “Logon failure: unknown user name or bad password” is displayed. During the time the error is displayed, the following is logged in the Data Governance Service Log:"Message...
For example, the Object Browser shows “Department” but under the database “Tables” view, a “Department” table cannot be found.
During troubleshooting of the Identity Manager product the Support team may request the “MappingInfo” to assist with the investigating and troubleshooting of an issue. What are the correct steps to collect this information?
During troubleshooting of the Identity Manager product the Support team may request the “SyncConfigurations” to assist with the investigating and troubleshooting of an issue. What are the correct steps to collect this information?
When reviewing the Job Service log to troubleshoot failed jobs the following errors are logged:
“[System.OutOfMemoryException] Exception of type 'System.OutOfMemoryException' was thrown”
“Processor (0000) terminated unexpected”
While provisioning to Active Directory (AD), does Identity Manager save the user's password in the "UserPassword" column in the ADSAccount table in the Identity Manager database?
If not, how does the password flow to AD? In the case of an encrypted database, how is the password synced to AD...
What version of Identity Manager introduced support for Microsoft Exchange 2013?
Does the "Heartbleed" bug affect Dell One Identity Manager or any of its components?
|Q1IM Data Governance Edition 6.1.2||1/16/2014|
|Quest One Identity Manager Data Governance Edition 220.127.116.119 Patch for SOL120409||2/14/2014|
|Q1IM Data Governance Edition & Classification Module 6.1.2 Language Pack||4/15/2014|
|Q1IM Data Governance Edition - Classification Module 6.1.2||4/17/2014|
|Version||Full Support as of||Limited Support as of||Support Discontinued|
|Earlier product versions not listed are considered discontinued.|
The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.