Product Support - Identity Manager

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Error message: "No snap-ins have been registered for Windows PowerShell version 2." (73820)

When trying to synchronise with Exchange 2010 in Identity Manager or Active Entry, the sync job fails and a message similar to the following is seen in the job server log: "[1617004] Error creating the given root entry LDAP://,DC=com (Error: Power shell...

Product(s): ActiveEntry
Created On: 5/13/2011
(1 Ratings)
Last Updated On: 1/30/2014
When upgrading, receive the error, "Preparation method has to be executed first" (121358)

When attempting to upgrade the Identity Manager Database from version 5.1.2 to version 6.1.2, received an error stating: "Preparation method has to be executed first".

Product(s): Identity-Manager
Created On: 2/28/2014
(0 Ratings)
Last Updated On: 3/14/2014
Permissions required for the Identity Manager Service to Synchronize with Microsoft Exchange (107421)

<?xml:namespace prefix = o /><o:p>What permissions are required for the Identity Manager Service to Synchronize with Microsoft Exchange and why?</o:p>

Product(s): Identity-Manager
Created On: 5/28/2013
(0 Ratings)
Last Updated On: 2/19/2014
No 'Displayname' in Object Browser for Foreign Keys to a Custom table (71628)

When using the Object Browser to look at the data stored in a foreign key, from a custom table, the 'UID' of the field is displayed.

Product(s): ActiveEntry
Created On: 3/19/2011
(0 Ratings)
Last Updated On: 1/30/2014
Quick Connect and Identity Manager script error (120105)

When running a sync to update a 'CustomProperty' to update 'UID_Department', receiving the following error in Quick Connect:

"Could not save object Employees (Smith, John). Error executing pre-script for saving Smith, John. Error executing script 'Person_OnSaved'. Could not save object...

Product(s): Identity-Manager
Created On: 2/7/2014
(0 Ratings)
Last Updated On: 2/13/2014
Repairing duplicate alternate keys using 'vi_RepairDuplicateAlternateKey' (85201)

Sometimes a target system sync will fail with the error message, "The synchronization was cancelled because of data inconsistency in the target system <target system type>.  Run the SQL procedure "vi_RepairDuplicateAlternateKey" for data revision."


'The synchronization was cancelled...

Product(s): ActiveEntry
Created On: 11/24/2011
(0 Ratings)
Last Updated On: 2/18/2014
Update Mailbox failed with error, "The object property PowerShell CMDLet could not be written." (121331)

The "Update Mailbox" process step fails with the following error:

"The object property PowerShell CMDLet could not be written. (Error message: 2014-02-18 14:24:33 -06:00 - Info - Error executing commandlet command to execute : Set-CalendarProcessing set parameter : Identity; value : CN=Test,OU...

Product(s): Identity-Manager
Created On: 2/28/2014
(0 Ratings)
Last Updated On: 4/3/2014
Is it possible to map ADSGroup account manager as a group? (120591)

Identity Manager does not allow mapping of the "Account manager" (UID_ADSAccountManager) field on an ADSGroup to another ADSGroup.  The drop-down for "Account manager" allows one to select an ADSAccount only.  Is there a workaround? 

In Active Directory, groups can be assigned as managers for...

Product(s): Identity-Manager
Created On: 2/19/2014
(0 Ratings)
Last Updated On: 2/19/2014
Web Portal error, "HTTP Error 503. The service is unavailable" (122290)

When trying to navigate to IT Shop an error appears in the browser stating, "HTTP Error 503. The service is unavailable".

The Identity Manager service is running correctly and IIS settings look correct.  The Windows Event Viewer log does not show any errors.

Product(s): Identity-Manager
Created On: 3/25/2014
(0 Ratings)
Last Updated On: 3/27/2014
Disabling Employee account in Identity Manager removes user account in AD (121947)

When an Employee account is disabled in Identity Manager (both permanently and temporarily ), the corresponding AD account is removed from the target system and also from the ADS account. Can this behavior be overridden?  For example, disable the AD account as well, instead of deleting it.

Product(s): Identity-Manager
Created On: 3/14/2014
(0 Ratings)
Last Updated On: 3/17/2014
Version Full Support as of Limited Support as of Support Discontinued
6.1.x 6/24/2013
6.0.x 8/17/2012
5.1 3/9/2012 5/2/2014 1/2/2015
5.0.x 4/4/2011 12/1/2012 12/31/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.