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Displaying 1-25 of 548
When changing LOB fields in Oracle there may be an error: "Was changed by another user". (152926)

When changing LOB fields in Oracle there may be an error: "Was changed by another user". Defect 20249 RESOLUTION A fix for this issue is planned in release 6.1.3 (when available). WORKAROUND. Use Oracle in Direct Mode.

Product(s): Identity Manager
Last Updated On: 5/22/2015
(0 Ratings)
The HyperView for My Action History / Request History in PopUp "Request information" does not show translations of the decision step. (152875)

The HyperView for My Action History / Request History in PopUp "Request information" does not show translations of the decision step. Defect 22213 A hotfix is available from Support, please contact Support quoting your current product version.

Product(s): Identity Manager
Last Updated On: 5/21/2015
(0 Ratings)
Is it possible to compile reports in a Linux/Mono environment? (152874)

Is it possible to compile reports in a Linux/Mono environment? For generating the reports Identity Manager ises a third party engine called Stimulsoft Report. This product does not support generating/ compiling reports in Mono environments. ...

Product(s): Identity Manager
Last Updated On: 5/21/2015
(0 Ratings)
How to update AD Accounts by ObjectGUID instead of distinguishedName (DN) (135620)

How to update AD Accounts by ObjectGUID instead of distinguishedName (DN). This article outlines the steps required to update the default processes so that AD Accounts are updated based on the ObjectGUID, rather than the DN, which is the default. ...

Product(s): Identity Manager
Last Updated On: 5/20/2015
(0 Ratings) 498 views
Receive error when trying to update password through Manager, "Process task Object update failed. Object could not be written." (152524)

Error when attempting to update the password field in Manager for an ADLDS account. Process task Object update failed Object could not be written. The specified directory service attribute or value already exists This has been ...

Product(s): Identity Manager
Last Updated On: 5/14/2015
(0 Ratings) 41 views
Some LDAP attributes are not being imported or updated by the D1IM sync (152519)

Attempting to import our user database from an AD LDS directory and have all attributes copied to the Person records in the Identity Manager database. Some attributes are not being populated, even though the Mapping is configured. ...

Product(s): Identity Manager
Last Updated On: 5/14/2015
(0 Ratings) 53 views
How To: Configure Identity Manager to support custom SQL ports, other than Port 1433. (140129)

Can Identity Manager be configured to support custom SQL ports, other than Port 1433? It is possible to specify an alternate port in the Advanced connection configuration of each Front End and in the ConnectionString in DialogDatabase. ...

Product(s): Identity Manager
Last Updated On: 5/13/2015
(0 Ratings) 403 views
Error when creating ADSAccount: "Active Directory user accounts: Error applying dynamic template for Container on object ... [USER]" (152323)

When creating a new ADSAccount in Manager the following error is thrown: "Active Directory user accounts: Error applying dynamic template for Container on object ... [USER]". The Full domain name (ADSDomainName@Domain) has no value. ...

Product(s): Identity Manager
Last Updated On: 5/12/2015
(0 Ratings) 74 views
With Exchange 2013 SP1, 'UpdateMailbox' jobs cause error 1617030 stating a parameter can only be enabled on resource mailboxes (149545)

'UpdateMailbox' jobs cause error 1617030 stating a parameter can only be enabled on resource mailboxes. The error happens with Exchange 2013 SP1 and the resulting error message is similar to: [1617030] Object LDAP://xyz could not be written. ...

Product(s): Identity Manager
Last Updated On: 5/7/2015
(0 Ratings) 155 views
How to remove unavailable items from being published to IT Shop (96502)

Is it possible to prevent unavailable items from being published to IT Shop? This behavior is by design. For each AD group Identity Manager creates a requestable service item. To change Web Designer configuration keys so ...

Product(s): Identity Manager
Last Updated On: 5/6/2015
(0 Ratings) 1041 views
Available logging options for the Identity Manager job service (115851)

Available logging options for the Identity Manager job service. The job service will log normally, but there are additional logging options available to provide further diagnostic information. There are two available options for additional ...

Product(s): Identity Manager
Last Updated On: 5/6/2015
(0 Ratings) 1101 views
What application can be used to customize the web portal (IT Shop)? (122006)

When customized modifications are required for the Web Portal layout what is the correct application to use within the Identity Manager suite? The application that has been developed to assist with the customizations and modifications ...

Product(s): Identity Manager
Last Updated On: 5/5/2015
(0 Ratings) 405 views
Can the Identity Manager Job Server Logs Site be locked down to only work with SSL? (150677)

Can the Job Server logs web site, ie http://localhost:1880, be locked down to only work with SSL? Currently the site is locked down so a user has to login to view the log, but the site is not SSL. A certificate needs to be associated with the port used for the logs site. ...

Product(s): Identity Manager
Last Updated On: 5/4/2015
(0 Ratings) 43 views
Error message: "Incorrect syntax near Name. Unclosed quotation mark after the character string." (148149)

We have some employees where either the firstname or lastname field contains an apostrophe. For example, John O'Sullivan. We receive the following error message when updating the ADSAccount: "Error during execution ...

Product(s): Identity Manager
Last Updated On: 5/4/2015
(0 Ratings) 218 views
Enable Maintenance mode for the WebPortal (96219)

How do I enable the maintenance mode on the webportal. A flag file can be created in the root of the Web Directory, eg. C:\inetpub\wwwroot\ IdentityManager. create a new file and name it maintenance.mode. Please check that there are no hidden extensions on the file, eg .txt. ...

Product(s): Identity Manager
Last Updated On: 4/30/2015
(0 Ratings) 827 views
Incorrect Approval Policy being applied (151168)

A new service catalog was created with Approval Policy "Self service". Service items were assigned containing security groups and distribution groups, however, when these service items are requested, they are not getting auto approved as per the "Self service" policy. ...

Product(s): Identity Manager
Last Updated On: 4/29/2015
(0 Ratings) 55 views
Unexpected synchronization job, "No configuration named XXX found. Processing task FullSync failed." (78095)

The job service log contains error messages like, "No configuration named XXX found. Processing task FullSync failed." What could be causing this? When creating a synchronization configuration using the Manager it is easy to also create a schedule entry for this configuration. ...

Product(s): Identity Manager
Last Updated On: 4/28/2015
(0 Ratings) 762 views
"IT Shop" is not available under "My Data" in Manager (151178)

"My Data" has been enabled in Manager as per the following KB article, How to remove products assigned through IT Shop? However, "IT Shop" is not available under "My Data" in Manager. The logged in user has no access to any IT Shop. ...

Product(s): Identity Manager
Last Updated On: 4/28/2015
(0 Ratings) 35 views
How to change the Web Portal from HTTP to HTTPS (151320)

If a Web Portal is currently set to http://servername/IdentityManager what steps need to be taken so that it can be accessed by https://IM.Domain.Com/IdentityManager? Some of the steps for changing the access for Identity Manager ...

Product(s): Identity Manager
Last Updated On: 4/27/2015
(0 Ratings) 37 views
When logging in with AD Account to Identity Manager Frontend: "You are not authorized to use this database." (115095)

When logging in with AD Account to Identity Manager Frontend (Manager, Designer, etc.): "You are not authorized to use this database". In order to log in using AD User Account, the account must exist in Identity Manager (have ...

Product(s): Identity Manager
Last Updated On: 4/23/2015
(0 Ratings) 563 views
Grid filter cannot be deleted in IT Shop (149296)

When browsing orders and filtering the list in the Web Portal (IT Shop), searching again causes the filter to not be deleted. Defect 22001 A fix for this issue is available from Support, please contact support quoting your current ...

Product(s): Identity Manager
Last Updated On: 4/20/2015
(0 Ratings) 41 views
How to change the method in which Identity Manager connects to Active Directory? (99061)

Assuming the "Configure Active Directory" wizard has been run and some changes are required. For example, how can the connection method to Active Directory be changed? Open Manager and select the "Active Directory" tab. ...

Product(s): Identity Manager, Identity Manager Data Governance Edition
Last Updated On: 4/17/2015
(0 Ratings) 2121 views
Quest One Identity Manager Database Virtualization Recommendations (96167)

Virtualization reduces the management complexity in large environments and allows a higher capacity usage. Additionally virtual servers can provide a high level of availability without the need for clustering or SAN failover setups. ...

Product(s): Identity Manager, ActiveEntry, Identity Manager Data Governance Edition
Last Updated On: 4/17/2015
(0 Ratings) 3086 views
How to add a managed host with a local agent (115289)

When adding a Managed host in the Quest One Identity Manager, what steps are required to add a managed host with a local agent? To add a managed host with a local agent, please follow the below steps: 1. In the Navigation view, select Managed hosts. ...

Product(s): Identity Manager, Identity Manager Data Governance Edition
Last Updated On: 4/17/2015
(0 Ratings) 1529 views
Unable to enable SSL in the Job Service Configuration (93178)

When trying to enable SSL in the Job Service Configuration Utility two of the options mentioned in the "Getting Started" guide are not visible: SSL certificate file (SSLCertificate) If the server communicates over SSL (Secure Sockets ...

Product(s): Identity Manager
Last Updated On: 4/16/2015
(0 Ratings) 1006 views
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