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Required information for service requests for Dell One Identity Manager and Data Governance Edition
Identity Manager Permission Requirements
SQL Server Minimal Permissions Guide
Active Directory Connector Permissions Guide
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Displaying 1-25 of 729
Error message when running the Web Installer, "The connection to the application...", etc. (77916)

Error message when running the Web Installer, 'The connection to the application http://servername:80/IdentityManager failed with the error message "The remote server returned an error: (500) Internal Server Error.". This may be caused by invalid credentials'. ...

Product(s): Identity Manager
Last Updated On: 2/9/2016
(0 Ratings) 1492 views
How to map different data types between LDAP and Dell One Identity Manager (D1IM) like string and date (186802)

Virtual properties are used to tackle this problem, but you still receive error messages like this: String was not recognized as a valid DateTime Virtual properties don't work if there is something else on the string attribute, which does not comply with the format configured. ...

Product(s): Identity Manager
Last Updated On: 2/9/2016
(0 Ratings)
Search for Employee returns no results in IT Shop (151025)

In IT Shop non-managers using "Employees" | "Edit Employee Data" see no results when performing searches (using "Edit Employee Data"). What configuration options need to be enabled to allow for this functionality when ...

Product(s): Identity Manager
Last Updated On: 2/5/2016
(0 Ratings) 389 views
Upgrade to 6.1.3 is causing display issues in the Web Portal (186665)

Following an upgrade from 6.1.2 to 6.1.3, there are display issues on the Web Portal. For example, some tabs are hidden, uneditable (read only) fields not greyed out, etc. What changed? And what is required to address these issues? ...

Product(s): Identity Manager
Last Updated On: 2/5/2016
(0 Ratings)
How to set-up read only access to IT Shop (121994)

External consultants needs read-only access for Employee objects in IT Shop. The current application roles give modification permissions only. How can a custom application role, giving read-only access to Employee objects be created? ...

Product(s): Identity Manager
Last Updated On: 2/4/2016
(0 Ratings) 1065 views
Error "Method GetWhereClause () not found in Object" reported when generating matching objects for attestation policy (186497)

Error "Method GetWhereClause () not found" is reported when attempting to generate matching objects for attestation policy via "Attestation" | "Attestation policies" | "Show matching objects" in the Manager administration console. ...

Product(s): Identity Manager
Last Updated On: 2/3/2016
(0 Ratings)
Multiple Emails to Attestation Approver (185165)

When attempting to run a system entitlement membership attestation policy the approver receives multiple emails for each individual attestation rather than one email with a list of consolidated users needing approval. This is ...

Product(s): Identity Manager
Last Updated On: 2/1/2016
(0 Ratings) 2 views
Configuration Wizard error: "An error occurred updating the database." (184134)

When upgrading the Identity Manager database to 6.1.3, the upgrade fails with the following error: "An error occurred updating the database. Correct functionality can no longer be guaranteed. To prevent further problems, the ...

Product(s): Identity Manager
Last Updated On: 2/1/2016
(0 Ratings) 5 views
Creation of a CSV sync project causes error 1777171 (186401)

Creation of CSV sync project causes error. [1777171] This name () is not valid! It may only contain letters, underline and numbers. It may also not start with a number and must be at least 1 character long. at VI.Projector.Csv.UI ...

Product(s): Identity Manager
Last Updated On: 2/1/2016
(0 Ratings)
"Value cannot be null" error is reported when initiating new active directory synchronization project via launchpad (186385)

Starting a new Active Directory synchronization project via Identity Manager Launchpad | "Installation overview" | "Target system type Active Directory" results in "Value cannot be null" error. Error message: Parameter name: ofPage ...

Product(s): Identity Manager
Last Updated On: 2/1/2016
(0 Ratings)
ERROR: "There is no server that can fulfill server mask and/or server selection script input." (70221)

When trying to Synchronise with Microsoft Exchange you see the following error in the job log. 2011-02-10 00:50:08 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - 0B8637A0-D276-4899-ADE1-A07FF112887D ...

Product(s): Identity Manager
Last Updated On: 2/1/2016
(0 Ratings) 2309 views
Error saving Group entitlement attestation when starting Schedule, "There is no server that can fulfill server mask" (147268)

When trying to start the “Process Attestation mail approvals" schedule, the Job Service log will report the error: 2015-02-09 08:50:15 -04:00 - VI.JobService.JobComponents.HandleObjectComponent - ED257803- 9085-4211-905F-3D6DC1389BF3: Errors occured. ...

Product(s): Identity Manager
Last Updated On: 2/1/2016
(0 Ratings) 918 views
Error transporting changes: "[810164] Object referenced from table DialogGroup not found" (185709)

The complete error is: [System.Exception] Import 'C:\D1IM\Transports\ Transport_MSSQL_TRANSPORTNAME.zip' failed. [810164] Object referenced from table DialogGroup not found (Key: <Key><Table Name="DialogGroup ...

Product(s): Identity Manager
Last Updated On: 1/29/2016
(0 Ratings) 4 views
Error when copying an Attestation workflow: "[810306] Error during execution of 'OnSaving' in logic module 'QER.Customizer.PWODecisionStep'." (186098)

When attempting to copy an out of the box (predefined) Attestation workflow, the following error message is received: "[810306] Error during execution of 'OnSaving' in logic module 'QER.Customizer.PWODecisionStep'." Etc. Defect ID 24387 WORKAROUND None. ...

Product(s): Identity Manager
Last Updated On: 1/27/2016
(0 Ratings)
Error on Data Import: "Object reference not set to an instance of an object" (185858)

Error received during data import into Quest\Dell One Identity Manager (Q1IM\D1IM): Object reference not set to an instance of an object. at VI.DataImport.ImportExecution.<ExecuteAsync> d__b.MoveNext(). at System.Runtime ...

Product(s): Identity Manager
Last Updated On: 1/27/2016
(0 Ratings)
How to Override Variables for executed FullSync and Provisioning operations (186070)

What are the steps to override variables for executed FullSync and Provisioning operations? To override variables for executed FullSync operations. Please be aware that the same process is used for every target system type. So your value template has to take care of that. ...

Product(s): Identity Manager
Last Updated On: 1/27/2016
(0 Ratings)
Identity Manager omits underscore when querying custom table (185979)

Identity Manager is omitting underscore when querying the custom table, and as a result the table cannot be found. Error "[810005] Table CCCxxx not found" is reported when attempting to create a new overview form from a custom table "CCC_xxx" in Designer. ...

Product(s): Identity Manager
Last Updated On: 1/27/2016
(0 Ratings)
Remote job service installation fails with error "The network name cannot be found" (185977)

Remote service installer fail to install Dell One Identity Manager service on the job server due to the "The network name cannot be found". Error message: The network name cannot be found. at System.ComponentModel.BackgroundWorker ...

Product(s): Identity Manager
Last Updated On: 1/26/2016
(0 Ratings)
Data import fails with error "Object reference not set to an instance of an object" (185900)

Importing data which maps to foreign key (FK) column fails with the error after applying Cumulative Hotfix 2 patch: Error message: Object reference not set to an instance of an object. at VI.DataImport.ImportExecution. d__b.MoveNext ...

Product(s): Identity Manager
Last Updated On: 1/26/2016
(0 Ratings)
What are the migration/upgrade instructions for D1IM 7? (177153)

We currently have Quest One Identity Manager (Q1IM) version 6.1.x and want to upgrade to Dell One Identity Manager (D1IM) 7.0. Are there official upgrade steps? Dell One Identity Manager 7.0 does require a new database ...

Product(s): Identity Manager
Last Updated On: 1/25/2016
(1 Ratings) 570 views
Identity Manager Upgrade Path FAQ (127366)

What Upgrade Path should be followed with Dell One Identity Manager (D1IM)? How can the current version be determined? It is possible to upgrade from versions newer than 5.x to 6.x, however planning, testing and consultation ...

Product(s): Identity Manager
Last Updated On: 1/25/2016
(0 Ratings) 1076 views
Users can Log Into IT Shop Without Passwords (183311)

If your web project is configured with a secondary authentication method of 'Employee (role based)' and a password is not set for all users, individuals will be able to log into the web interface of IT Shop using just a username and no password. ...

Product(s): Identity Manager
Last Updated On: 1/20/2016
(0 Ratings) 69 views
Setting up synchronization for accounts in a specific OU in Active Directory (176377)

Is it possible to configure a sync that will bring in accounts only from a specific Organizational Unit (OU) in Active Directory (AD)? Provided that the Organizational Unit (OU) already exists in the database, this can be accomplished ...

Product(s): Identity Manager
Last Updated On: 1/20/2016
(0 Ratings) 60 views
ITShop shopping cart triggers false role constraint violation (184978)

Role constraint violation is triggered for role which is not failing compliance check after submitting the shopping cart in ITShop. Scenario Description: Add two roles (Role A and Role B) which violates role constraints and another ...

Product(s): Identity Manager
Last Updated On: 1/20/2016
(0 Ratings) 47 views
How to diagnose whether SQL server instance is up and listening for incoming connections? (185580)

Identity Manager is reporting database error "[810231] A database exception occured.". How can the SQL Server instance be diagnosed to confirm it's listening for connections? Error message: [810231] A database exception occured. ...

Product(s): Identity Manager
Last Updated On: 1/20/2016
(0 Ratings) 6 views