Product Support - InTrust

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How to move InTrust to a different server (including SQL databases, repositories, custom reports, (22836)

How to move InTrust to a different server (including SQL databases, repositories, custom reports, etc.)? Here are some steps that will help in moving InTrust, SQL, SQL Reporting Services, Quest Knowledge Portal, etc. to a new server.

Product(s): InTrust
Created On: 1/13/2000
(1 Ratings)
Last Updated On: 4/3/2014
Notification Job Fails - Error: "Notification template query doesn't match the database format." (11908)


When running the Notification job you may receive the following error in the Session:

Error Completing job Failed to perform notification job
Error Completing notification of Default Notification Operator using mail. Notification template query doesn't match the database format.

Product(s): InTrust
Created On: 1/12/2000
(1 Ratings)
Last Updated On: 3/22/2006
Minimal Rights and Permissions Required for InTrust Operations (75415)

Minimal Rights and Permissions Required for InTrust Operations

Product(s): InTrust
Created On: 6/22/2011
(1 Ratings)
Last Updated On: 10/16/2013
How to copy an InTrust Repository including the index to a new location (26423)


How to copy an InTrust repository including the index in its entirety to a new location?

Product(s): InTrust
Created On: 1/13/2000
(0 Ratings)
Last Updated On: 3/28/2014
Where Do I Change the Email Server? (30945)

Steps for finding and changing the email server that InTrust uses to send email.

Product(s): InTrust
Created On: 4/17/2007
(0 Ratings)
Last Updated On: 10/22/2013
Moving InTrust databases from one volume to another on same SQL 2005 Server (29041)

The InTrust database files must be moved to another drive/folder due to space issues.

Product(s): InTrust
Created On: 1/13/2000
(0 Ratings)
Last Updated On: 10/28/2013
All Import jobs fail with the error, "Active segment not found." (116539)

After upgrading to InTrust 10.7, all Import jobs fail with the error: "Cannot import data from the repository. Error = 0x80004005. Active segment not found." Gathering jobs complete without issue.

Product(s): InTrust
Created On: 11/21/2013
(0 Ratings)
Last Updated On: 11/23/2013
InTrust Manager 10.7 System Requirements (120065)

What are the system requirements for InTrust Manager 10.7?

Product(s): InTrust
Created On: 2/6/2014
(0 Ratings)
Last Updated On: 3/13/2014
Realtime alert link not working (118473)

On Real-Time Monitoring Alerts, the link for more information is not working, instead of a URL pointing to the landing page of the Alert in IT Monitoring Console, there is a GUID. an example. 'For more information, follow this link: 1F1CC7FB-B3CC-DF5B-54C0-D922BAB84F9E.'

Product(s): InTrust
Created On: 12/26/2013
(0 Ratings)
Last Updated On: 1/29/2014
Error gathering from Solaris host: "Failed to install Agent. Can't compare agents' versions" (88858)

After upgrading the InTrust Server, the following error occurs when trying to gather from the upgraded agents on the Solaris Servers:
Failed to install Agent. Can't compare agents' versions

Product(s): InTrust
Created On: 2/20/2012
(0 Ratings)
Last Updated On: 2/20/2012
Version Full Support as of Limited Support as of Support Discontinued
10.7 10/17/2013
10.6 3/7/2013
10.5 11/16/2012
10.4.1 5/14/2012 3/31/2014 6/30/2014
10.4 1/12/2012 3/31/2013 9/30/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.