Product Support - InTrust

Filter to browse recommended product support content
(Choose different product)

Self-service tools will help you to install, configure and trouble shoot your Dell Software product

480 X 270 player for the Support Link Solution pages
  • Summary
  • Knowledge
    Articles
  • Download
    New Releases
  • Release Notes
    and Guides
  • Product
    Life Cycle
How to move InTrust to a different server (including SQL databases, repositories, custom reports, (22836)

How to move InTrust to a different server (including SQL databases, repositories, custom reports, etc.)? Here are some steps that will help in moving InTrust, SQL, SQL Reporting Services, Quest Knowledge Portal, etc. to a new server.

Product(s): InTrust
Created On: 1/13/2000
(1 Ratings)
Last Updated On: 4/3/2014
Notification Job Fails - Error: "Notification template query doesn't match the database format." (11908)


When running the Notification job you may receive the following error in the Session:

Error Completing job Failed to perform notification job
Error Completing notification of Default Notification Operator using mail. Notification template query doesn't match the database format.

Product(s): InTrust
Created On: 1/12/2000
(1 Ratings)
Last Updated On: 3/22/2006
Minimal Rights and Permissions Required for InTrust Operations (75415)

Minimal Rights and Permissions Required for InTrust Operations

Product(s): InTrust
Created On: 6/22/2011
(1 Ratings)
Last Updated On: 10/16/2013
Is InTrust 10.7 impacted by OpenSSL heartbleed read overrun defect (123384)

Is InTrust 10.7 impacted by OpenSSL heartbleed read overrun defect?

Product(s): InTrust
Created On: 4/17/2014
(0 Ratings)
Last Updated On: 4/18/2014
InTrust Manager 10.7 System Requirements (120065)

What are the system requirements for InTrust Manager 10.7?

Product(s): InTrust
Created On: 2/6/2014
(0 Ratings)
Last Updated On: 3/13/2014
Realtime alert link not working (118473)

On Real-Time Monitoring Alerts, the link for more information is not working, instead of a URL pointing to the landing page of the Alert in IT Monitoring Console, there is a GUID. an example. 'For more information, follow this link: 1F1CC7FB-B3CC-DF5B-54C0-D922BAB84F9E.'

Product(s): InTrust
Created On: 12/26/2013
(0 Ratings)
Last Updated On: 1/29/2014
Moving InTrust databases from one volume to another on same SQL 2005 Server (29041)

The InTrust database files must be moved to another drive/folder due to space issues.

Product(s): InTrust
Created On: 1/13/2000
(0 Ratings)
Last Updated On: 10/28/2013
Report job fails with "E-mail notification failed: The transport failed to connect to the server" (122653)

Report job fails with "E-mail notification failed: The transport failed to connect to the server". Reports are created but not delivered by email.

Product(s): InTrust
Created On: 4/2/2014
(0 Ratings)
Last Updated On: 4/2/2014
Error gathering from Solaris host: "Failed to install Agent. Can't compare agents' versions" (88858)

After upgrading the InTrust Server, the following error occurs when trying to gather from the upgraded agents on the Solaris Servers:
Failed to install Agent. Can't compare agents' versions

Product(s): InTrust
Created On: 2/20/2012
(0 Ratings)
Last Updated On: 2/20/2012
Add folders within InTrust 'Sites' node to allow easier administration (122180)

When many sites are defined within InTrust it becomes increasingly difficult to manage and administer them as the list may become extremely long.

Product(s): InTrust
Created On: 3/20/2014
(0 Ratings)
Last Updated On: 3/20/2014
Version Full Support as of Limited Support as of Support Discontinued
10.7 10/17/2013
10.6 3/7/2013
10.5 11/16/2012
10.4.1 5/14/2012 3/31/2014 6/30/2014
10.4 1/12/2012 3/31/2013 9/30/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.