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Displaying 1-25 of 82810
KACE Kontinuing Education (KKE) Recording: Service Desk Efficiency (English) (155060)

Would you like fewer trouble tickets? Would you like to be able to resolve issues faster? Let us show you how! Video run time: 1:20:32. 480 X 270 player for the Support Link Solution pages.

Product(s): K1000 Systems Management Appliance
Last Updated On: 7/4/2015
(0 Ratings)
Helpdesk Report Showing Ticket History (131500)

Example of a report showing ticket history. CODE WRITTEN BY DELL KACE SUPPORT FOR DEMONSTRATION PURPOSES ONLY. CLIENT CONFIRMS THE NEED FOR TESTING AND ACCEPTS ALL RESPONSIBILITY FOR USE AND MISUSE OF CODE. ...

Product(s): K1000 Systems Management Appliance, K1000 as a Service
Last Updated On: 7/4/2015
(0 Ratings) 1 views
Return Code 1726 The remote procedure call failed. (SL3537)

Return Code 1726 The remote procedure call failed. Return Code 1726 “The remote procedure call failed.” is recorded to the sltrace file. This message is associated with the print spooler being stopped. Restart the print spooler service to resolve this issue. ...

Product(s): Desktop Authority
Last Updated On: 7/3/2015
(0 Ratings) 716 views
Troubleshooting Problems with Replication Shares (115120)

Problems with Replicating files to replication share. Symptoms: *.part file appears to continue to grow and grow; file doesn't finish downloading; curl errors: CURL_WRITE_ERROR (23 [Tue Jul 17 08:59:59 2012] DownloadFile ...

Product(s): K1000 Systems Management Appliance, K1000 as a Service
Last Updated On: 7/3/2015
(0 Ratings) 4254 views
The autoprofile function in MCU runs every five minutes. Can this be modified? (95645)

Autoprofiling in Management Console for Unix runs every five minutes which can be too often. Can this be modified? There isn't a method for modifying this in the MCU itself but Enhancement Request # 26531 has been submitted. WORKAROUND: ...

Product(s): Authentication Services
Last Updated On: 7/3/2015
(0 Ratings) 754 views
Identify Duplicate Machines in Inventory (131617)

Use this query to identify duplicate machines in inventory select MACHINE.NAME AS SYSTEM_NAME,LAST_SYNC,IP,KUID,MAC, BIOS_SERIAL_NUMBER, OS_NAME,SERVICE_PACK,CT FROM MACHINE , ( select COUNT(ID) CT, MACHINE.NAME FROM MACHINE ...

Product(s): K1000 Systems Management Appliance, K1000 as a Service
Last Updated On: 7/3/2015
(0 Ratings) 9 views
Warning Message: Using a password on the command line interface can be insecure. (118538)

If you see the error when you run the 'TEST - Database' out of the Admin troubleshooting utilities screen: Errors ----- Warning: Using a password on the command line interface can be insecure. and also Warnings ----- Warnng ...

Product(s): K1000 Systems Management Appliance
Last Updated On: 7/3/2015
(0 Ratings) 2676 views
Patch MS13-081 (2862330) requires multiple reboots to be installed (115038)

According to Microsoft KB article on this patch, MS13-081, the installation will require multiple reboots. Information from Microsoft Technote on this patch : http://support.microsoft.com/kb/2870008. · 2862330 MS13-081: Description ...

Product(s): K1000 Systems Management Appliance
Last Updated On: 7/3/2015
(0 Ratings) 2142 views
K1000: Advanced Search will not return results on Custom Field Type of USER (147812)

Create a custom Service Desk field with type User and populate values for this field. Enter some "User Field" data into some tickets and perform and advanced search on those values....no tickets will be returned. Change to a ...

Product(s): K1000 as a Service, K1000 Systems Management Appliance
Last Updated On: 7/3/2015
(0 Ratings) 1 views
Password for an account is being changed while it is still in use. (155197)

A user checked out a password for an account and the request period was for 10 hours. Part way through the request period, the user was no longer able to login with the initial password and it was discovered that the password was now different. ...

Product(s): Privileged Password Manager, Privileged Session Manager, TPAM Appliance
Last Updated On: 7/3/2015
(0 Ratings)
PSM Shift key modified function keys are not working as expected (154692)

The PSM Priviliged Managed Session connections are not responding as expected when using the SHIFT key with Function keys. STATUS: Hotfix 7321 has been created to address this issue. Hotfix_7321. Applies to 2.5.912 ...

Product(s): TPAM Appliance, Privileged Password Manager, Privileged Session Manager
Last Updated On: 7/3/2015
(0 Ratings)
Separating date filter options for calendar items (153008)

As a migration administrator, you would like to separate the date filter options for calendar items to allow you to filter the migrated calendar items. This filter should be separate from the existing mail date filter options to allow ...

Product(s): On Demand Migration for Email
Last Updated On: 7/3/2015
(0 Ratings) 31 views
Unable to scroll down Migration Plan list (155194)

You are not able to scroll down Migration Plans when it exceeds the window height. Window height exceeded. WORKAROUND. NA. STATUS. Enhancement request number TFS454800 has been submitted to Development for ...

Product(s): On Demand Migration for Email
Last Updated On: 7/3/2015
(0 Ratings) 11 views
Duplicate items after the remigration (104979)

The mailbox was migrated already. aremigration took place and items got duplicated in target. Changes to the target mailbox structure and then performing another migration will remigrate the changed items, creating duplicates. WORKAROUND. 1- Clear the target mailbox. ...

Product(s): On Demand Migration for Email
Last Updated On: 7/3/2015
(0 Ratings) 630 views
What is the part number for the Dell R320 model rail kit? (154953)

What is the part number for the Dell R320 rail kit? Manufacturer Part# : 4JN40. Dell Part# : 331-5460. Dell 1U 2/4-Post Rail Kit

Product(s): TPAM Appliance, Privileged Password Manager, Privileged Session Manager
Last Updated On: 7/3/2015
(0 Ratings)
Is it possible to enforce a Temporary Response to be single-use only by using Group Policy? (152175)

Is it possible to use Group Policy to enforce that a Temporary Response can be used only one time? For example, the Temporary Response may be created within Active Directory Users and Computers via the Defender HelpDesk ...

Product(s): Defender
Last Updated On: 7/3/2015
(0 Ratings) 1 views
Enabling debug for Defender Desktop Login (67717)

How to enable debug logging for Defender Desktop Login. This will normally be requested by Support when troubleshooting a particular issue. Debug can be activated by setting a registry value: HKEY_LOCAL_MACHINE\SOFTWARE ...

Product(s): Defender
Last Updated On: 7/3/2015
(0 Ratings) 693 views
How to manually run the backup script and retrieve the backup files from the KACE K1000 appliance (111735)

By default, the K1000 appliance automatically runs the backup script at 2AM local time. It backs up two files called: yyyymmdd_k1_dbdata.gz - Database file. yyyymmdd_kbox_file.tgz - File system. The nightly backup can be run manually by using the following instructions: ...

Product(s): K1000 Systems Management Appliance
Last Updated On: 7/3/2015
(0 Ratings) 9424 views
Dockable Toad Intelligence Central (TIC) window does not open in Toad (154671)

Dockable Toad Intelligence Central (TIC) window does not always open in Toad. Below are a few scenarios that has been tested. Scenario 1: - Reset user files. - Run Toad. - Open Team Coding Manager window (use the TC ...

Product(s): Toad for Oracle
Last Updated On: 7/3/2015
(0 Ratings) 31 views
How To: Copy a migration plan (110994)

You would like to copy your Migration Plan and include only those mailboxes that are: - Pending - Completed - Stopped - Failed - Interrupted 1- From the On Demand Migration for Email Dashboard on the Plans page, click "Copy" beside the migration plan that you would like to ...

Product(s): On Demand Migration for Email
Last Updated On: 7/3/2015
(0 Ratings) 311 views
Unable to see full Migration Plan Name (155193)

When you are on the Migration Plan page and mouse over the plan to see the full text; you have the option to switch between the Migration plans but you are not able to see the full name of the Migration Plan. 38 character full Migration Plan name restriction. WORKAROUND. ...

Product(s): On Demand Migration for Email
Last Updated On: 7/3/2015
(0 Ratings)
Report for tickets created in the last 7 days that are now closed for a specific label (136886)

This is a custom report that shows all of the tickets that have been opened and closed in a 7 day period, but only for specific offices, where the offices are represented by labels on the Machine and the Machine field in the ticket is populated. ...

Product(s): K1000 Systems Management Appliance, K1000 as a Service
Last Updated On: 7/3/2015
(0 Ratings) 1 views
Slow Audit Logs generation and download (155191)

There are good amount of migration plans and Reports | Audit Logs page stays running for hours. You are able to download the reports but sometimes fails. High number of migration plans. WORKAROUND 1. Delete plans that are no longer in use. WORKAROUND 2. ...

Product(s): On Demand Migration for Email
Last Updated On: 7/3/2015
(0 Ratings) 1 views
When using PSM with x3270 need to manually click on the "Connect" button (155190)

When connecting to a Mainframe using the Proxy Connection "x3270 - Automatic Logon" or "x3270 - Interactive Login Using Password", the PSM x3270 connection window opens, but a manual click on "Connect" is required. ...

Product(s): Privileged Session Manager, TPAM Appliance, Privileged Password Manager
Last Updated On: 7/3/2015
(0 Ratings)
TPAM prompts for a certificate during login to the web interfaces (112394)

When logging into the TPAM 2.5 web interface a user is prompted to login with their certificate, even if this is not configured on their user account. A user does not have a "Certificate Thumbprint (Sha1)" but still hows certificate ...

Product(s): Privileged Password Manager, TPAM Appliance, Privileged Session Manager
Last Updated On: 7/3/2015
(0 Ratings) 903 views
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