Knowledge Article 117808

Return
  • Title

    Uploading Log Files for AppAssure 5 (video)
  • Description

    From time to time or when investigating a support case, you may be asked to upload log files to AppAssure Support.

    This article describes how to upload log files to AppAssure Support for your AppAssure 5 environment.

  • Resolution

    To upload the logs, complete the following steps on your AppAssure 5 Core and AppAssure 5 Agent machines.

    On the AppAssure 5 Core (Windows 7/2008/R2):

    1. Navigate to C:\Program Files\AppRecovery\Core\CoreService\AAInfo.
    2. Right-click AAInfo.UI.exe, and then click Run as Administrator.
    3. Enter the SR number in the appropriate field, and then click OK.
    4. Inform the support engineer assigned to your case when the upload is complete.

    On the AppAssure 5 Agent (Windows 7/2008/R2):

    1. Navigate to C:\Program Files\AppRecovery\Agent\AAInfo.
    2. Right-click AAInfo.UI.exe, and then click Run as Administrator.
    3. Enter the SR number in the appropriate field.
    4. Clear the following check boxes:
      • Mongo dump
      • Recovery points
    5. Click OK.
    6. Inform the support engineer assigned to your case when the upload is complete.
  • Additional Information

    480 X 270 player for the Support Link Solution pages

Product(s):
AppAssure
5.4.1, 5.3.7, 5.3.6, 5.3.5, 5.3.4, 5.3.3, 5.3.2, 5.3.1, 5.3, 5.2, 5.1, 5.0

Topic(s):
How To

Article History:
Created on: 12/19/2013
Last Update on: 4/23/2014

Feedback submitted.

Did this article help?

[Select Rating]

Thank you for your rating!

Close

Request or Create a KB Article »