AV: Installation Error 0x80070002 - can’t find INX file to execute (SW4683)

  • Title

    AV: Installation Error 0x80070002 - can’t find INX file to execute
  • Resolution

    Article Applies To:


    SonicWALL Security Appliance Platforms:

    Gen5: NSA E8500, NSA E7500, NSA E6500, NSA E5500, NSA 5000, NSA 4500, NSA 3500, NSA 2400, NSA 2400 MX, NSA 240
    Gen5 TZ Series: TZ 100, TZ 100 Wireless, TZ 200, TZ 200 W, TZ 210, TZ 210 Wireless,
    Gen4: PRO series: PRO 5060, PRO 4100, PRO 4060,PRO 3060, PRO 2040, PRO 1260
    Gen4: TZ series: TZ 190, TZ 190 W, TZ 180, TZ 180 W, TZ 170, TZ 170 W, TZ 170 SP, TZ 170 SP Wireless, TZ 150, TZ 150 W, TZ 150 Wireless (RevB)

    Firmware/Software Version: All versions.
    Services: Anti-Virus

    This error is caused by one of the following: 

    1. Insufficient disk space to install on the proxy server, or
    2. Firewall blocking the cab files during installation but allowing the initial setup to run.

    Check free disk space. 
    You can free up some hard disk space by:

          a. Delete temporary files
          b. Empty the Internet cache files and cookies

    If disk space is still insufficient, it will be necessary to decide the next step (a larger drive or fewer programs on the current drive.)  Open the myagent.log file (located in Program Files\McAfee\Managed VirusScan) and scroll to the bottom of the file, then scroll up looking for proxy validation errors.  If you have made more than one unsuccessful attempt to install:

    1. Remove any AV client components that may have been installed
    2. Delete the myagent.log file
    3. Reinstall (so that we have a clean log file that shows where install failed).

    All firewall or proxy server restrictions will have to be addressed by the network administrator. Once the firewall or proxy server has been determined to be the problem, contact the vendor for configuration support. Also, the AV client only supports anonymous or Windows NT authentication proxies.  Port 80 on the firewall must be open (both inbound and outbound) and port 6515 on the proxy must be left open. Anything listening on port 6515 can cause errors and prevent Rumor from working.

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SonicWALL NSA Series
4500, 3500, 2400
SonicWALL E-Class NSA Series
E8500, E7500, E6500, E5500
SonicWALL TZ Series
210W, 210, 200W, 200, 100W, 100
SonicWALL PRO Series
5060, 4100, 4060, 3060, 2040, 1260
TZ Series
190W, 180W, 180, 170, 150W, 150

Technical Solutions

Article History:
Created on: 3/21/2008
Last Update on: 5/13/2014