UTM: How to Configure Additional Administrator User Profiles in SonicOS Enhanced? (SW6169)

  • Title

    UTM: How to Configure Additional Administrator User Profiles in SonicOS Enhanced?
  • Resolution

    Article Applies To: 

    Affected SonicWALL Security Appliance Platforms: 

    Gen5: NSA E7500, NSA E6500, NSA E5500, NSA 5000, NSA 4500, NSA 3500, NSA 2400, NSA 240
    Gen4: PRO series: PRO 5060, PRO 4100, PRO 4060,PRO 3060, PRO 2040, PRO 1260
    TZ series: TZ 190, TZ 190 Wireless, TZ 210, TZ 210 W.
    Affected Firmware versions: All Gen5 and Gen4 firmware versions (SonicOS Enhanced 4.0 and above)
    Affected Services: User Management (Multiple SonicWALL Administrator Accounts)

    Overview / Scenario:

    SonicOS Enhanced release 4.0 introduced support for multiple concurrent administrators. This feature allows for multiple users to log-in with full administrator privileges. In addition to using the default admin user name, additional administrator usernames can be created.

    Because of the potential for conflicts caused by multiple administrators making configuration changes at the same time, only one administrator is allowed to make configuration changes. The additional administrators are given full access to the GUI, but they cannot make configuration changes.

    Please Note: Administrators with full configuration privilege can also log in using the Command Line Interface (CLI).


    To configure additional administrator user profiles, perform the following steps:  

    Step 1:  While logged in as admin, navigate to the Users > Local Users page.
    Step 2:  Click the Add User button.
    Step 3:  Enter a Name and Password for the user.
    Step 4:  Click on the Group Membership tab.


    Step 5: 
    Select the appropriate group to give the user Administrator privileges:

    Limited Administrators - The user has limited administrator configuration privileges. 
    SonicWALL Administrators - The user has full administrator configuration privileges. 
    SonicWALL Read-Only Admins - The user can view the entire management interface, but cannot make any changes to the configuration.

    Step 6:  Click the right arrow button and click OK.
    Step 7:  To configure the multiple administrator feature such that administrators are logged out when they are preempted, navigate to the System > Administration page.
    Step 8:  Select the Log out radio button for the On preemption by another administrator option and click Accept. 

    Preempting Administrators

    When an administrator attempts to log in while another administrator is logged in, the following message is displayed. The message displays the current administrator’s user name, IP address, phone number (if it can be retrieved from LDAP), and whether the administrator is logged in using the GUI or CLI.


    This window gives you three options:

    Continue - Preempts the current administrator. The current administrator is dropped to non-config mode and you are given full administrator access. 
    Non-config - You are logged into the appliance in non-config mode. The current administrator’s session is not disturbed. 
    Cancel - Returns to the authentication screen.

    Activating Configuration Mode 

    When logging in as a user with administrator rights (that is not the admin user), the User Login Status popup window is displayed.


    To go to the SonicWALL user interface, click the Manage button. You will be prompted to enter your password again. This is a safeguard to protect against unauthorized access when administrators are away from their computers and do not log out of their session.

    Disabling the User Login Status Popup 

    You can disable the User Login Status popup window if you prefer to allow certain users to log in solely for the purpose of managing the appliance, rather than for privileged access through the appliance. To disable the popup window, select the Members go straight to the management UI on web login checkbox when adding or editing the local group.

    If you want some user accounts to be administrative only, while other users need to log in for privileged access through the appliance, but also with the ability to administer it (that is, some go straight to the management interface on login, while others get the User Login Status popup window with a Manage button), this can be achieved as follows:

    Step 1 Create a local group with the Members go straight to the management UI on web login checkbox selected.
    Step 2 Add the group to the relevant administrative group, but do not select this checkbox in the administrative group.
    Step 3 Add those user accounts that are to be administrative-only to the new user group. The User Login Status popup window is disabled for these users.
    Step 4 Add the user accounts that are to have privileged and administrative access directly to the top-level administrative group.

    Viewing Multiple Administrator Related Log Messages

    Log messages are generated for the following events:

    A GUI or CLI user begins configuration mode (including when an admin logs in).
    A GUI or CLI user ends configuration mode (including when an admin logs out).
    A GUI user begins management in non-config mode (including when an admin logs in and when a user in configuration mode is preempted and dropped back to read-only mode).
    A GUI user begins management in read-only mode.
    A GUI user terminates either of the above management sessions (including when an admin logs out).
    See Also:

    UTM: How Does Multiple Administrators Support Work in SonicOS Enhanced?
    UTM: How to Configure Additional Administrators Locally when Using LDAP or RADIUS in SonicOS Enhanced?
    UTM: How to swith from non-config mode to full configuration mode while access SonicWALL Management Interface in SonicOS Enhanced?


    Source: SonicOS Enhanced 5.0 Multiple Administrators Feature Module 

SonicWALL NSA Series
4500, 3500, 2400, 240
SonicWALL E-Class NSA Series
E7500, E6500, E5500
SonicWALL TZ Series
210W, 210
SonicWALL PRO Series
5060, 4100, 4060, 3060, 2040, 1260
TZ Series
190W, 190

Technical Solutions

Article History:
Created on: 2/4/2009
Last Update on: 9/3/2014

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