How to Reset the admin password on 7.X software version? (SW6699)

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  • Title

    How to Reset the admin password on 7.X software version?
  • Resolution

    Article Applies To:

    Affected SonicWALL Security Appliance Platforms:

    SonicWALL Email Security Software: 7.x
    Services: Tomcat Service


    Problem Definition:

    How to Reset the admin password on 7.X software version?


    Resolution or Workaround: (Include screenshots wherever applicable)

    Only for software:

     

    Please go to the folder where you installed Email Security software and go to SonicwallES/data folder and search for multi_accounts.xml file.

     

    Rename multi_accounts.xml file and restart Apache tomcat service from services.msc.

     

    Now goto start->All Programs->Sonicwall Email Security->Login

     

    Email Security webUI will open up on new browser.

     

    Enter default admin credentials as admin and password with No domain.

     

    This will take care of the issue.

     

    Note: Please open Email Security page on a new browser after restarting Apache Tomcat service. Trying to log in on an old browser may not work for resetting admin credentials.

     



Product(s):

Topic(s):
Troubleshooting

Article History:
Created on: 5/7/2009
Last Update on: 1/6/2015

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