Product Support - NetVault Backup

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

NetVault Backup 10.0.1 Compatibility Guide Support for SUSE® SLES® 11 SP3 on NetVault Backup Server 9.x and 10.x (pure 64-bit and hybrid) and NetVault Backup Client 9.x and 10.x (pure 64-bit and hybrid). Support for SUSE SLES 12 on NetVault Backup Server 9.x (pure 64-bit and hybrid) and NetVault Backup Client 9.x (pure 64-bit and hybrid). Table of supported virtual machine (VM) platforms.
NetVault Backup 10.0.1 Release Notes (Japanese) Dell NetVault Backup 10.0.1 Release Notes – Japanese
NetVault Backup 10.0.1 Command Line Interface Reference Guide (Japanese) Dell NetVault Backup 10.0.1 Command Line Interface Reference Guide – Japanese
NetVault Bare Metal Recovery 10.0 User Guide for Plug-ins (Japanese) Rebranded version. Also reflects addition of UEFI and Windows Server 2012 R2 support.
NetVault Backup 10.0.1 Release Notes (Revision 1 - 10.0.1.38) These release notes provide information about the Dell NetVault Backup 10.0.1 release.
NetVault Backup Plug-in for FileSystem 10.0.1 User Guide (Japanese) Dell NetVault Backup Plug-in for FileSystem 10.0.1 User’s Guide – Japanese
NetVault Backup Plug-in for VMware 10.0.1 User Guide This guide provides information about installing, configuring, and using NetVault Backup Plug-in for VMware.
NetVault Bare Metal Recovery 10.0 Release Notes for NetVault Backup Server (Japanese) Rebranded version. Replaced bash 4.1.2 with bash 4.1.2-15.el6_5.2.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

NetVault Backup 10.0.1.38 for Windows
For information regarding how to upgrade to NetVault Backup 10.0, please review Knowledge Article 121468 in our Knowledge Base. Quest NetVault Backup is a cross-platform backup and recovery software solution that safeguards your data and applications in both physical and virtual environments – from one intuitive console.
NetVault Backup 10.0.1 Installation Guide (Japanese) Dell NetVault Backup 10.0.1 Installation Guide – Japanese
NetVault Backup 10.0.1 Installation Guide This guide provides information about installing the NetVault Backup Server and Client software.
NetVault Backup 10.0.1.38 Client Installation for Linux x86 (Pure64)
For information regarding how to upgrade to NetVault Backup 10.0, please review Knowledge Article 121468 in our Knowledge Base. Quest NetVault Backup is a cross-platform backup and recovery software solution that safeguards your data and applications in both physical and virtual environments – from one intuitive console.
NetVault Backup 10.0.1.38 Server Installation for Linux x86 (32/64 Hybrid)
For information regarding how to upgrade to NetVault Backup 10.0, please review Knowledge Article 121468 in our Knowledge Base. Quest NetVault Backup is a cross-platform backup and recovery software solution that safeguards your data and applications in both physical and virtual environments – from one intuitive console.
NetVault Backup 10.0.1.38 Client Installation for Linux x86 (32/64 Hybrid)
For information regarding how to upgrade to NetVault Backup 10.0, please review Knowledge Article 121468 in our Knowledge Base. Quest NetVault Backup is a cross-platform backup and recovery software solution that safeguards your data and applications in both physical and virtual environments – from one intuitive console.
NVBU Plugin for Exchange Server 5.1
The Quest NetVault Backup (NVBU) Plug-in for Exchange (Plug-in for Exchange) increases confidence in the recoverability of Exchange and enables users to create flexible backup policies that can account for multiple recovery scenarios.
NetVault Bare Metal Recovery 10.0.0.6 VaultOS Offline Client and NVBU Server (64bit)
NetVault Backup is a cross-platform backup and recovery software solution that safeguards your data and applications in both physical and virtual environments – from one intuitive console.
NetVault Backup 10.0.1.38 for Solaris 10 x86-64 (32/64-bit)
For information regarding how to upgrade to NetVault Backup 10.0, please review Knowledge Article 121468 in our Knowledge Base. Quest NetVault Backup is a cross-platform backup and recovery software solution that safeguards your data and applications in both physical and virtual environments – from one intuitive console.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

NetVault Backup 10.0.1 Administration Guide (Japanese) Dell NetVault Backup 10.0.1 Administrator’s Guide – Japanese
NetVault Backup 10.0.1 Administration Guide This guide describes how to configure and use NetVault Backup to protect your data. It provides comprehensive information about all NetVault Backup features and functionality.
NetVault Backup 10.0 Implementation & Administration Training
This course is designed to instruct students on the essentials of deploying, configuring, and operating NetVault Backup version 10.0 in an end-user environment.  This course consists of two modules:Module 1 – Introduction to Netvault Backup (Web-based Training) This is the first module in a four part NetVault Backup 10 administration series designed to instruct students on the essentials of d...
NetVault Backup Workstation Client 10.0.1 Administration Guide (Japanese) Removed support for Mac OS X and Windows Vista and XP.
NetVault Backup 10.0.1 Administration Guide (French) Dell NetVault Backup 10.0.1 Administrator's Guide – French
NetVault Backup 10.0.1 Administration Guide (Simplified Chinese) Dell NetVault Backup 10.0.1 Administrator's Guide - Simplified Chinese
Remote Implementation of a Dell NetVault Environment
Remote Implementation of a Dell NetVault EnvironmentDell is pleased to provide “Right Start” Remote Implementations of a Dell NetVault environment. The services are available in three versions each with their unique set of services activities:“Right Start” RIS Basic of a Dell NetVault Environment“Right Start” RIS Advanced of a Dell NetVault Environment“Right Start” RIS Premium of a Dell NetVault E...
Media Problems: Savesets do not expire and Tapes are not overwritten.
Media Problems: Savesets do not expire and Tapes are not overwritten.
NetVault database backup fails with Database Media Manager has dropped connection during NVDBU
NetVault version 9.2Check NetVault version of clients being backed up. If there are clients is running NetVault 10.* this is the cause of the database corruption.As seen below NVDBU is backing up the backup indexes and then fails with “Database Media Manager has dropped connection”Background        2015/03/02 09:34:14     &nbs...
Creating backup job with VMware Plugin allows invalid selections
When the VMware plugin is connected directly to multiple ESX hosts, it should be impossible to select VMs from more than 1 host. Currently, selection of VMs from multiple hosts is possible which will then cause the job to fail.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Unable to browse some folders for restore
When trying to restore it seems that folders containing the special character '&' are not browseable.The folder can be seen, but when expanding it it just shows the same folder name again and does not show the contents.
DeviceConfig.exe: "Failed to retireve device details"
When using deviceconfig.exe with NV commandline the following errors are observed:"Failed to retrieve device details""Invalid Library Name Specified"
No drives were found when adding in drives to NetVault
If a Tape Library is attached to a filer, and this tape library is added to NetVault, it is observed that some drives are missing
User account does not work with NetVault 10.x
It is observed that a user account does not work with NetVault 10.xWhilst troubleshooting the user account issue it is possible to use prefined users in NetVault to access vRanger.
Job is stuck in "waiting for media" state when using DR6000
Jobs remain in waiting for media indefinitely until they time out and fail.
Cannot select more than one client for backup job
When creating a backup job...once you select a client to choose files, the rest are greyed out so that you cannot choose another to add
Unable to remove magazine from library
Unable to remove magazine from libraryWith no backup or restore jobs running when you try to release a magazine from the library you may receive an error message or nothing happens.
VMware File level Restore Error "Job manager lost message channel unexpectedly"
Getting the following error when completing a file level restore of  a VM"Job manager lost message channel unexpectedly"
'Device 'DRIVE xxx' contains media that was unexpectedly full' error message.
A Quantum Superloader 3 tape library that was attached to the NetVault Server via SAS, was displaying tapes in NetVault Media Management as 100% full when they were not. The tape library drive was an LTO-6 and the tape library and drive firmware were above the minimum supported versions that can be found on our VTL and Tape Library Compatibility Guide on the www.software.dell.com website. The fol...
'END OF DATA DETECTED' backup error to a SCSI attached tape library.
NetVault Backup environment details: NetVault Server: 9.20 Build 17 Windows 2003 R2 Enterprise x64 Edition SP2. NetVault Client: 9.2 Build 17 Mac OSX 10.5.8 Backup Device: NEO Series tape library connected to the NetVault Server via SCSI (tape library firmware E.63/3.10e Ultrium 4 SCSI firmware revision W61W). Binary log messages and errors: 1] Error   2014/06/10 10:06:44   ...
Version Full Support as of Limited Support as of Support Discontinued
10.0.x 5/12/2014
9.2 9/6/2013
9.1.x 5/17/2013
9.0.x 12/12/2012
8.6.x 10/25/2011 1/31/2014 1/31/2015
8.5.x 11/24/2009 1/11/2013 1/10/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.