Product Support - NetVault Backup

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NetVault Backup 10.0.5 Compatibility Guide Added support for SUSE® SLES® 12 on NetVault Backup Server 10.x (pure 64-bit and hybrid) and NetVault Backup Client 10.x (pure 64-bit). Added support for ACSLS 4.x, 5.0, 5.1.x, 10.0.0.x, 10.0.1.x.
NetVault Backup 10.0.5 Release Notes This document contains a list of enhancements, resolved issues, and known issues specific to the Dell NetVault Backup 10.0.5 release. For complete supported-platform information, see the NetVault Backup Plug-in Compatibility Guide.
NetVault Backup Plug-in for VMware 10.0.5 Release Notes This document contains a list of enhancements, known issues, and resolved issues specific to the Dell NetVault Backup Plug-in for VMware 10.0.5 release. This version of the plug-in uses VDDK 5.5.3. For complete supported-platform information, see the NetVault Backup Plug-in Compatibility Guide.
NetVault Backup 10.0.5 Command Line Interface Reference Guide This guide describes how to use the NetVault Backup command-line utilities to configure and manage your NetVault Backup system. NetVault Backup 10.0.5 is a minor release, which provides bug fixes and minor enhancements. For more information about bug fixes and enhancements implemented in this release, see the Release Notes for this version.
NetVault Backup Plug-in for NDMP 10.0.5 Release Notes This document contains a list of enhancements, known issues, and resolved issues specific to the Dell NetVault Backup Plug-in for NDMP 10.0.5 release. This release provides support for NDMP Cluster Aware Backup (CAB) Extension. For NAS and NDMP compatibility information, see the NetVault Backup Plug-in Compatibility Guide.
NVBU v10.0.5 & DR Rapid Data Access (RDA) Protocol to back up to a DR Appliance
To use NetVault Backup 10.0.5 and the DR Rapid Data Access (RDA) protocol to back up to the DR appliance, you need the following:-  DR OS v3.2 File-names: DR-UM-3.2.019.0.tar.gz (For Physical DR Units)  DR-UM-VM-3.2.0194.0.tar.gz (For DR2000v Units)- Update of the NetVault Backup 10.0.5 RDA library. (This update only needs to be done on the NetVault Server,  unless any clients ...
NetVault Backup Plug-in for Advanced Encryption 2.2 Release Notes These release notes provide information about the Dell NetVault Backup Plug-in for Advanced Encryption 2.2 release.
NetVault Backup Plug-in for Advanced Encryption 2.2 User Guide (Japanese) NetVault Backup Plug-in for Advanced Encryption 2.2 User's Guide - Japanese
NetVault Backup Plug-in for DB2 3.3 Release Notes Rebranded version of Plug-in for DB2 3.3.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

NetVault Backup 10.0.5 for Windows
NOTE: To use NetVault Backup 10.0.5 and the DR Rapid Data Access (RDA) protocol to back up to the DR appliance, consider the following: If you have an immediate need to deploy this configuration, refer to KB150833 to obtain a copy of DR OS v3.2 and instructions how to update the NetVault Backup 10.0.5 RDA library.If you do not have an immediate need to back up to the DR appliance, wait until Del...
DR-UM-VM-3.2.0194.0.tar.gz.zip
DR-UM-VM-3.2.0194.0.tar.gz.zip
DR-UM-3.2.0194.0.tar.gz.zip
DR-UM-3.2.0194.0.tar.gz.zip
DellRDABundle-x86_64-3.2.0194.0-RDA.exe.zip
DellRDABundle-x86_64-3.2.0194.0-RDA.exe.zip
NetVault Backup 10.0.5 Server Installation for Linux x86 (Pure64)
NOTE: To use NetVault Backup 10.0.5 and the DR Rapid Data Access (RDA) protocol to back up to the DR appliance, consider the following: If you have an immediate need to deploy this configuration, refer to KB150833 to obtain a copy of DR OS v3.2 and instructions how to update the NetVault Backup 10.0.5 RDA library.If you do not have an immediate need to back up to the DR appliance, wait until Del...
NVBU Plugin for Exchange Server 5.1
The Quest NetVault Backup (NVBU) Plug-in for Exchange (Plug-in for Exchange) increases confidence in the recoverability of Exchange and enables users to create flexible backup policies that can account for multiple recovery scenarios.
NetVault Backup 10.0.5 Installation Guide This guide provides information about installing the NetVault Backup Server and Client software on the supported operating systems. NetVault Backup 10.0.5 is a minor release, which provides bug fixes and minor enhancements. For more information about bug fixes and enhancements implemented in this release, see the Release Notes for this version.
Support of Fedora Linux client on NetVault Backup
Fedora 8 Linux client cannot be supported by NetVault Backup 9/10.
DellRDSPlugin-3.2.0194.0-RDA.bin.gz.zip
DellRDSPlugin-3.2.0194.0-RDA.bin.gz.zip
NetVault Backup 10.0.5 Client Installation for Linux x86 (32/64 Hybrid)
NOTE: To use NetVault Backup 10.0.5 and the DR Rapid Data Access (RDA) protocol to back up to the DR appliance, consider the following: If you have an immediate need to deploy this configuration, refer to KB150833 to obtain a copy of DR OS v3.2 and instructions how to update the NetVault Backup 10.0.5 RDA library.If you do not have an immediate need to back up to the DR appliance, wait until Del...
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

NetVault Backup 10.0.5 Administration Guide This guide describes how to configure and use NetVault Backup to protect your data. It provides comprehensive information about all NetVault Backup features and functionality. NetVault Backup 10.0.5 is a minor release, which provides bug fixes and minor enhancements. For more information about bug fixes and enhancements implemented in this release, see the Release Notes for this version.
NetVault Backup Workstation Client 10.0.1 Administration Guide (Japanese) Removed support for Mac OS X and Windows Vista and XP.
NetVault Backup 10.0 Implementation & Administration Training
This course is designed to instruct students on the essentials of deploying, configuring, and operating NetVault Backup version 10.0 in an end-user environment.  This course consists of two modules:Module 1 – Introduction to Netvault Backup (Web-based Training) This is the first module in a four part NetVault Backup 10 administration series designed to instruct students on the essentials of d...
Restore fails when restoring from data copy
In binary log extract below we see “setting up cryptography” for restore this means that the data copy we are trying to restore was encrypted at the time of data copy job was run.Job Message       2015/04/01 11:29:59       156        Jobs       TPGNVS01 &nbs...
NetVault services will not start
NetVault 9.2 and below:NetVault services start but stop almost immediately.Windows event log shows the following:Faulting application name: nvsched.exe, version: 0.0.0.0, time stamp: 0x5215d7ce Faulting module name: libnv6.dll, version: 0.0.0.0, time stamp: 0x5215d5af Faulting application path: C:\Program Files (x86)\BakBone Software\NetVault Backup\bin\nvsched.exe From schedule manger trace file ...
Duplicating between 2 DR4100 and it fails with “MSDataCopy Master: Slave [3337] still running error for Channel Down”
Duplication / datacopy jobs between 2 DR4100 fails with “MSDataCopy Master: Slave [3337] still running error for Channel Down”Binary log extract below:SevereError 2015/04/04 18:13:29 203 Data Plugin NVBU Failed to start segment file on Foreign RAS device Error 2015/04/04 18:13:32 203 Data Plugin NVBU MSDataCopy Master: Slave [3337] still running error for Channel Down MS_CPY :08040 ...
NetVault Backup Workstation Client 10.0.1 Administration Guide Removed support for Mac OS X and Windows Vista and XP.
do you need to relicense the NVBU service if you change the Windows Domain Membership of the NetVault Backup Server?
We need to change the Windows Domain of our Backup Server. Do I need to re-license the service since the domain changed?
RMAN Backup hangs indefinitely at <release channels> in the backup sequence
RMAN Backup hanging indefinitely at <release channels> in the backup sequence 22>, but no error is thrown.
NDMP Drives are not ready automatically.
NDMP attached drive does not come on line after NetVault restartAfter a restart of NetVault services or a reboot of the NetVault system the NDMP attached drives show as offline.  They do come on line if I check the drive manually.In the binary log we see the following:Error      2015/03/30 09:57:51       0     &nb...
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

DR-UM-VM-3.2.0194.0.tar.gz.zip
DR-UM-VM-3.2.0194.0.tar.gz.zip
DR-UM-3.2.0194.0.tar.gz.zip
DR-UM-3.2.0194.0.tar.gz.zip
DellRDABundle-x86_64-3.2.0194.0-RDA.exe.zip
DellRDABundle-x86_64-3.2.0194.0-RDA.exe.zip
DellRDSPlugin-3.2.0194.0-RDA.bin.gz.zip
DellRDSPlugin-3.2.0194.0-RDA.bin.gz.zip
NVBU 10.x.x Installation Fails, checkinstall file error report shows no relevant information
When trying to install NVBU 10.x.x, install fails with "checkinstall" file error report, but no real relevant information within the file is provided.Example: checkinstall running Setting INST_DATADIR to C:\Users\administrator\Desktop\netvault\ Install directory is C:\Users\administrator\Desktop\netvault Platform System set to any Platform Architecture set to any Platform Type set to CLA...
"File in use" warning when installing MS Visual C++ 2010
When installing MS Visual C++ 2010 SP1 Redistributable Setup a windows message appears:"File in use SSome file that need to be updated are in used by the applications shown belowClose this applications and click Retry to continue installation. Selecting ignore will result in a reboot at the end of installation. Select Cancel to exit setup. Application name (process ID: 12313)Application ...
Error; Stream has gone down
Affected Product Version – NetVault anyAffected Module & Version – AllOS Version – anyApplication Information – N/ADescription: File System plugin backups fail. Error is Stream has gone down.
You get a spinning wheel indefinitely when trying to expand folders in a restore job.
Netvault crashes loading.You get a spinning wheel indefinitely when trying to expand folders in a restore job.
NDMP DAR (Direct Access Recovery) Restores are very slow
NDMP Restores are very slow when backups were taken with DAR (Direct Access Recovery)This article comes from the Netapp article on NDMP File-Level DAR and how it works, and why they can be slow.
Slow backup throughput / speed
Date: 05/07 Affected NV Version: All OS Version: All Plugin version: N/A Application version: N/A Description: Backups appear to be going too slowly to tape drive Symptoms: No particular error messages, just slow backups  
Version Full Support as of Limited Support as of Support Discontinued
10.0.x 5/12/2014
9.2 9/6/2013
9.1.x 5/17/2013
9.0.x 12/12/2012
8.6.x 10/25/2011 1/31/2014 1/31/2015
8.5.x 11/24/2009 1/11/2013 1/10/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.