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NetVault Backup Health Check

The NetVault Backup Health Check will help you identify potential issues with your data protection deployment and find ways to remediate them quickly for ongoing top performance of your solution. During the health check, our ...

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NetVault Backup 10 service won't start (122475)

NetVault Backup 10 Process Manager service won't start. NetVault Backup 10 uses the PostgreSQL database. If the PostgreSQL database won't start than NetVault Backup 10 won't be able to start. Trying to start the netvault ...

Dell Software Support Product Release Notification NetVault Backup 11.1 (211373)

New Release. NetVault Backup 11.1. We are excited to announce a new version of NetVault Backup v11.1 is now available for download. Look What's New or Resolved: Microsoft Hyper-V Optimized backup with Active Block ...

Exchange DAG backup to DR appliance fails (135225)

In an Exchange DAG environment, especially with more than a few nodes in the DAG, backups can fail with the following error messages. Proxy Master on DAG member server 'EXCH01' died unexpectedly. Failed to launch Proxy Master on 'EXCH01'. ...

How to schedule the open/close doors of Tape Library (120207)

Open/close of Tape Library's Door from NetVault Backup cannot be scheduled. NetVault is designed to protect the Backup/Restore jobs rather than opening/closing the library's door. The above can be accomplished by scheduling ...

NVDB backups complete with warnings - "Backup xxx is incomplete. Required old streams are missing (94569)

NVDB backups complete successfully but return warnings. The log may show the following messages: Bad segment found with context: Segment: Segment is on media that should have been retired: Id 532449 Stream d30a02acb002764f8b7200002c10000001000000 ...

Media Request Failed: Media request no backup - Failed to insert key in IndxAddKeys (103889)

Scanned in several tapes, but the restore job fails just after the "Building list of items to restore". NetVault Backup log shows a “Background” message of “Failed to insert key in IndxAddKeys” while scanning in tapes. The message ...

Cannot create a new account when opening the NVWebUI and clicking on Manager Users and selecting Add. (110492)

Customer is trying to add an new user for NV in additional to Admin and Default. Customer tries the following. 1)- Open the NV WebUI. 2)- Click on Manage Users. 3)- Click on Add. Instead of showing a new window titled "Adding User 'New User'. ...

VTL on DR4100 - Newly created VTL media takes drives offline when loaded (141770)

Following the KB article for creating additional media/slots to a Virtual Tape Library as seen here: https://support.software.dell.com/netvault-backup/kb/ 80173. Or by using a batch script; The new media is created successfully, but the tape drives they are loaded into go offline. ...

Waiting for media (121660)

Job hangs with "Waiting for media" error. NetVault is waiting for a specific device to become available. Once the device is available, NetVault will proceed to writed data on the selected device. NetVault will wait for the media ...

exchage server backup fails with "Job manager lost message channel unexpectedly" (91059)

Exchage backups fail with "Job manager lost message channel unexpectedly". Right clicking on the APM to configure times out. Running the following commands show the LocalMachine execution policy is set to AllSigned or something other than RemoteSigned. ...

NDMP_CONNECT_ERR (81846)

Date - 02/2008 Affected Product & Version - NetVault: Backup 8.0 Affected Module & Version - NDMP (Version 6.5) OS Version - N/A Application Information - N/A Description 1: "NDMP_CONNECT_ERR" is usually due to a firewall blocking some communication, a wrong ...

Web Interface not working after NVBU has been running for a while. (132995)

After NetVault Backup 10 has been running for a while, the interface stops working. Web interface processes are not being cleaned up properly. nvwsworker and PosgreSQL processes build up until the maximum number of connections (100) to posgress is reached. Bug 26971. ...

Incremental or Differential network share backup fails with "Failed to initialize backup stream" (81624)

Title: Incremental or Differential network share backup fails with "Failed to initialize backup stream" error. Date: Apr 11 Product & Version: NetVault All. OS Version: Windows All. Module & Version: N/A Application version: N/A ...

How to skip backups during holidays? (126090)

How do you skip backups especially during holiday? Workaround: The scheduling is static according to what you specify in the backup's schedule sets. To skip a scheduled run of the backup,. 1. Right-click the blue scheduled ...

VMware backup fails with a 'You do not have access rights to this file' error. (123283)

Backups fail with Log and trace messages like these. 1] Error 2014/04/02 20:43:38 566 Data Plugin NVBUSERVER TaskID 1u Failed to open virtual disk Module/Thread Id Code Time Message VDDK :05528 141 0 194323 Remote ...

When will NetVault support backing up to cloud? (120056)

When will NetVault Backup support backing up to cloud based environments? NetVault Backup supports Amazon AWS Gateway-VTL Cloud connector. For more information please see white paper on the NetVault main website. ...

How to list all the Selection Sets and their selected items within a custom NVBU report. (110421)

If you would like to know of all your Selection Sets and their selected items, you can generate a custom NVBU report. Attached is a PDF document describing how to create a custom NVBU report, as well as the “Defined Jobs” zipped report file.

Could not start plugin 'Reports Producer' on client machine (78877)

All report jobs are failing with error messages similar to the following: Could not start plugin 'Reports Producer' on client machine (19) Fatal error: Failed to start plugin. Or reports are missing from the list of available reports. Reports ...

Installation of NVBU on Ubuntu 11.x and 12.x fails with post-install error (106895)

Post install error on Pure64 Build of NVBU on Ubuntu 11.x and 12.x Certain requirements must be met on Pure64 of Ubuntu 11.x and 12.x, some of the required libraries are not installed by default. Before installing the NVBU ...

How to increase virtual library (VTL) capacity with NetVault: Backup 8x and newer (80173)

NetVault: Backup 8.0 introduces the ability to add additional media to a Virtual Tape Library (VTL) using the nvmakemedia CLI utility. Use the command nvmakemedia to increase the capacity of a VTL by creating additional media files. ...

How to change the CPIO and MTF Tape Format (81404)

By default, a backup to tape device connected to a windows system will automatically set the format of a blank tape to MTF; a backup to tape device connected to a Linux/Unix system will automatically set the format of a blank tape to CPIO. ...

How to completely remove a NetVault Virtual Tape Library (VTL) (79470)

When removing a Virtual Tape Library from NetVault there will be "residual" information left behind. Normally this is not a problem. But the left over information may cause confusion when adding new Virtual Libraries. 1) From ...

Reports Plugin failing with errors (111045)

When running Reports in NetVault (version 9.x or 10.x), an error is thrown. 9.x Error: A Plugin Died Unexpectedly. 10.x Error: Provider "Reports" Failed when generating report. Cause 1. This error indicates that the jobhistory.bin ...

Database Backup error: "Table present, but failed to backup Table : '\xXXXX..post_category" (120240)

Cannot backup tables of one of the schemas. Tables from a different schema in the same database are OK. Logs show: Job Message 2013/12/18 19:06:04 624 Data Plugin Launching backup command : '/var/PostgreSQL/9.2 ...