Product Support - NetVault SmartDisk

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NetVault SmartDisk 10.0.0 Release Notes (Japanese) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
How to add license to SmartDisk
How to add License to SmartDisk and query Machine ID
Is it possible to carry out SmartDisk to SmartDisk replication?
How does SmartDisk to SmartDisk replication work?
NetVault SmartDisk 10.0.0 Release Notes Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 Release NotesNetVault SmartDisk Release Notes
How to confirm if Smartdisk is licensed for Deduplication
SmartDisk deduplicaiton has license enabled. Here is how to confirm if a running SmartDisk installation is licensed for deduplication.
How to blank SmartDisk
Unfortunately you currently cannot “Blank” SmartDisk (SD) like you can with a physical or virtual tape library i.e. right click on the library and select Blank or Bulk Blank.
Number of Streams Allowed for DD Boost with NetVault
As title states :Number of Streams Allowed for DD Boost with NetVault", this KB helps provide some answers for the number of streams that would be allowed to run during a backup with NetVault
How to gather Netvault SmartDisk Trace Logs
Application logs are mandatory for NetVault SmartDisk (NVSD) case escalations.This solution details how to gather NVSD logs, as well as the default level trace files.
How to trace NetVault SmartDisk
During investigation of NetVault SmartDisk (NVSD) escalations detailed trace debugging may be requested.This solution details how to perform "LIBDEBUG" level tracing of NVSD.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

NetVault SmartDisk 10.0.0 for Windows x86-64 (64-bit)
Quest NetVault SmartDisk delivers disk to disk backup and data deduplication that significantly reduces storage costs.
NetVault SmartDisk 10.0.0 Installation Guide (Japanese) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 for Linux x86 (32/64-bit)
Quest NetVault SmartDisk delivers disk to disk backup and data deduplication that significantly reduces storage costs.
NetVault SmartDisk 10.0.0 for Linux x86-64 (64-bit)
Quest NetVault SmartDisk delivers disk to disk backup and data deduplication that significantly reduces storage costs.
NetVault SmartDisk 10.0.0 for Windows x86 (32-bit)
Quest NetVault SmartDisk delivers disk to disk backup and data deduplication that significantly reduces storage costs.
How to add license to SmartDisk
How to add License to SmartDisk and query Machine ID
NetVault SmartDisk 10.0.0 Installation Guide (French) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 Installation Guide (German) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 Installation Guide (Simplified Chinese) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 for Solaris (SPARC) (32-Bit)
Quest NetVault SmartDisk delivers disk to disk backup and data deduplication that significantly reduces storage costs.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

NetVault SmartDisk 10.0.0 Administration Guide (Japanese) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 Administration Guide (German) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
Application error with chunkstored crashed smartdisk
SmartDisk crashes with Faulting application name: chunkstored.exe in the windows application logs as see below:Faulting application name: chunkstored.exe, version: 0.0.0.0, time stamp: 0x53ad47f4Faulting module name: libnvessentials.dll, version: 0.0.0.0, time stamp: 0x53ad483cException code: 0xc0000005Fault offset: 0x0000000000001691Faulting process id: 0x70cFaulting application start time: 0x01d...
How to add license to SmartDisk
How to add License to SmartDisk and query Machine ID
NetVault SmartDisk services do not start automatically after reboot.
After reboot of the Netvault SmartDisk, (NVSD), Server the services do not start automatically.  However, the services can be started Manually via the \foundation\bin\ <smartdisk.bat start> command.
SmartDisk give message "SVCTOOL Failed to open service ready for start" when starting SmartDisk from the command line.
CMD gives error “SVCTOOL Failed to open service ready for start” when starting SmartDisk from command line using the  “smartdisk start” command.ServiceTool trace file has following error0             SVCTOOL             ???    &nbs...
How to reconfigure target sets from VTL to SmartDisk
How to reconfigure target sets from VTL to SmartDisk
NetVault SmartDisk 10.0.0 Administration Guide (Simplified Chinese) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 Administration Guide (French) Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
NetVault SmartDisk 10.0.0 Administrators Guide Added support for Mac OS X 10.7, 10.8, and 10.9; RHEL 7.x; SUSE SLES 11 SP 3; Ubuntu 13.x; and Windows Storage Server 2008, 2008 R2, 2012, and 2012 R2.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Data Copy from one SmartDisk to another fails with 'Replication method for stream cannot be used, falling back to standard stream copy method'.
A "Warning: Replication method for stream cannot be used, falling back to standard stream copy method" message would appear when performing a Data Copy job from one SmartDisk to another SmartDisk machine.
Is it possible to define a backup job to write to multiple SmartDisks at once?
When defining a backup a job is it possible to send the backups to multiple SmartDisks at the same time?
SmartDisk upgrade capacity license now has less capacity
You recieved a SmartDisk capacity license upgrade to increase your total capacity for SmartDisk, however now you have less capacity than before.For example:Original SmartDisk Capacity License = 25TBPurchased and additional capacity upgrade license = 5TBThis should give you = 30TB capacityResult = 5TB Capacity after license install
Number of Streams Allowed for DD Boost with NetVault
As title states :Number of Streams Allowed for DD Boost with NetVault", this KB helps provide some answers for the number of streams that would be allowed to run during a backup with NetVault
What account is being used as the SmartDisk non-privileged user account?
SmartDisk has stopped working - the services cannot be restarted, or jobs to the instance are stalling. This could be due to the non-privileged user account.
How to gather Netvault SmartDisk Trace Logs
Application logs are mandatory for NetVault SmartDisk (NVSD) case escalations.This solution details how to gather NVSD logs, as well as the default level trace files.
Some Clients Can and Some Can't Write to New SmartDisk Instance
Some NetVault Backup Clients can write to SmartDisk, while other cannot, failing immediately with "Stream Has Gone Down" errors.
How to trace NetVault SmartDisk
During investigation of NetVault SmartDisk (NVSD) escalations detailed trace debugging may be requested.This solution details how to perform "LIBDEBUG" level tracing of NVSD.
Smartdisk offline within 1 min capacity exceeded
Smartdisk drops offline within 1 min capacity exceeded
Unable to backup to a fresh installation of SmartDisk (with WebDAV authentication).
A new installation of SmartDisk has been added to a NetVault Backup Server but jobs hang in "Writing to media" with no throughput and they timeout after 15 minutes.
Version Full Support as of Limited Support as of Support Discontinued
10.0.0 7/10/2014
2.0.x 12/5/2012
1.6 6/13/2012 7/10/2014 7/10/2015
1.5.x 10/24/2011 3/3/2014 9/15/2014
1.2.x 8/25/2010 2/3/2014 8/1/2014
1.1.x 4/23/2010 4/1/2012 10/1/2012
1.0.x 12/3/2009 10/24/2011 4/24/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.