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The Defender Web API service was installed and running; now the service will not start. (155508)

The Defender web API service will not start. Reinstalling the Defender Web Service API may be successful in correcting this issue. For example, reinstalling may correct issues with the connection points. Review the Windows event log for any relevant errors. ...

One Identity Defender 5.8.2 Management Portal Hotfix for Solution 211829 (211829)

On the Defender Self-Service Portal, the method for verifying the identity of users who request software tokens can be configured. If Automated phone call or SMS (TeleSign) for verification has been selected, Defender uses TeleSign service and verifies the users. ...

Defender Desktop Login for OSX and Linux (188600)

Is there any information available for Desktop Login on OSX and Linux platforms? OSX and Linux are not supported platforms. The Desktop Login client cannot be installed on either. However, there is a PAM package available ...

One Identity Defender 5.8.2 Desktop Login Hotfix (202057)

This hotfix for One Identity Defender Desktop Login may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

One Identity Defender 5.8.1 Desktop Login Hotfix (202056)

This hotfix for One Identity Defender Desktop Login may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

In 5.8.1, the Web Service API method for AddSoftwareTokenToUser does not function. (188903)

In 5.8.1 Defender Web API, the AddSoftwareTokenToUser does not function correctly. In 5.8.1, the Web Service API call for AddSoftwareTokenToUser method does not function. This has been confirmed with TFS 596050 and ...

Defender Log Receiver service fails to start (189014)

The Defender Log Receiver service fails to start and the following error events appear in the Windows Application log: "The service did not respond to the start or control request in a timely fashion.". and. "A timeout was reached ...

Is Defender vulnerable to DROWN attacks? (190336)

Is Defender susceptible to the DROWN vulnerability? One Identity Defender is not susceptible to the DROWN vulnerability. The Management Portal is by default using HTTP only; any further configuration regarding HTTPS would be done within IIS itself outside of Defender. ...

One Identity Defender Desktop Login Hotfix 5.7.0.4400 (202055)

This hotfix for One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

Error message "Remote procedure call failed" trying to log into Defender Desktop Login (197057)

When an Administrator or Local Administrator on the Exceptions List or all forms of tokens (yubikey, e-mail, and soft token (android)) user attempts to log into a Defender Desktop Login protected system they receive an error message "Remote procedure call failed". ...

Which users / groups have the Administration Role within the Defender Management Portal? (204336)

When logging into the Defender Management Portal, which users will have the Administration role? The Roles are configured in the Management Portal under the Administration | Configuration | Roles tab. Members of the Domain ...

One Identity Defender 5.8.1 Hotfix (181134)

This hotfix for One Identity Defender may receive additional testing. If you are not severely affected by the issues that this hotfix addresses, it is recommended that you install the next full release of Defender that includes this hotfix. ...

How to enable diagnostic logging for Defender 5.8.x (180712)

What are the steps to enable diagnostic logging for each Defender component? Diagnostic logging must be enabled locally on the system where Defender is installed. If multiple systems are affected, it must be enabled on each system. ...

One Identity Defender 5.8.1 Cumulative Hotfix 510101 (183932)

This hotfix for One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

Is it possible to use Dell Defender via the Windows Authenticator app on Windows Phones? (179533)

Is it possible to use Defender via the Windows Authenticator app? WORKAROUND: None. Defender does not currently support the Windows Authenticator app on Windows phones. STATUS: Enhancement request 502187 has ...

Installer fails when attempting to upgrade from Defender 5.7 to Defender 5.8.x (177677)

When attempting to run the upgrade for Defender 5.8.x, the wizard gets part way through the install and then rolls back the upgrade, stating that it encountered an error and needs to abort. This may leave the Management Portal in a non-functioning state. ...

After updating the Defender iToken to the latest version, receive error, "Invalid Token. Token is locked to a different device." (155699)

In certain circumstances after upgrading the Defender Soft Token to version 1.1 or 1.2 on iPhone, users are receiving an error when opening the app and the token will no longer generate response codes "Invalid Token. Token ...

Does Defender support MACs? (138052)

Will Defender work with MAC OS? Are any of the Defender components compatible with MAC OS, such as Desktop Login? MAC OS is not a supported platform for Defender. The release notes provide the system requirements ...

Configuring authentication to login onto AD servers (148468)

What steps are required to allow two-factor authentication when logging onto Active Directory (AD) servers? Each environment is different, and thus different configuration options may be required. The following is a very basic configuration scenario. ...

When activating a token via the Defender Web Portal: "No token was found with that serial number. Please check and try again." (141552)

There are existing tokens, however when a user attempts to activate them via the Defender Web Portal Token Deployment System, they receive this warning: "No token was found with that serial number. Please check and try ...

Defender MMC Console will not install on Windows 8.1 (148160)

The Defender MMC Console will not install on Windows 8.1. Is this a supported platfom? Windows 8 (and higher) is not a supported platform for the MMC snap in. Please refer to the release notes for Defender here: Defender 5.7 – Release Notes. ...

How to Install the Defender Client SDK Software (124820)

What are the correct steps that can be used to install the Defender Client SDK Software? To install the Defender Client SDK Software, please follow the below steps: 1. Log into the Windows system that the Defender Client SDK Software is to be installed on. ...

Defender Desktop Login error: "The Defender Security Server could not log you on. Make sure your Username and domain are correct, then type your passcode again." (157832)

When testing Defender Desktop Login the follow error is displayed: "The Defender Security Server could not log you on. Make sure your Username and domain are correct, then type your passcode again." Incorrect configuration ...

Failed authentication attempts are not increasing the Violation Count (134786)

Failed authentication attempts are not increasing the Violation Count for Defender users. When does the Violation Count increase? The Violation count for a Defender user will increase when the token response has been rejected. ...

Desktop Login Configuration: issue with credential provider filter, the option is grayed out (127685)

Trying to set the "Credential Provider Filter" option for the Desktop Login Configuration, but the option is grayed out. How can this be enabled? The Defender Desktop Login policy (GPO) is in use. The credential provider filter ...