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Defender Log Receiver service fails to start (189014)

The Defender Log Receiver service fails to start and the following error events appear in the Windows Application log: "The service did not respond to the start or control request in a timely fashion.". and. "A timeout was reached ...

Internet Explorer "Compatibility View" may cause display issues in Defender Management Portal (178420)

Defender Management Portal web interface not loading correctly when "Compatibility View" is enabled in Internet Explorer 9, 10 or 11. Sometimes websites don't look like you expect them to–images might not appear, menus ...

How to configure Active Directory Rollout Mode for Defender (155996)

What are the steps required to configure Defender for Active Directory Rollout mode? With Active Directory Rollout mode users will be able to authenticate using their Active Directory password until a Defender token has been ...

Error ""Failed to verify response - Bad response" when testing Temporary Response Codes (85727)

Error "Failed to verify response - Bad response" when testing Temporary Response Codes Attempted to test temporary response code in AD by using the "Test" button in user properties. Received error, however the OTP code was valid outside of the test. ...

Android Defender Token application may crash on devices running Android 7 (Nougat) (212798)

The Defender Android Token application may crash on an Android device running Android 7.x (Nougat). This has been seen on recent Nexus devices such as the Nexus 6P running Nougat. The device "Display Size" is set to ...

How To: Import a license into Defender 5.8.x (178179)

The license import process has changed in Defender 5.8.x. The steps below will demonstrate how to import a license in this version. The license import process has changed in Defender 5.8.1. The steps below will demonstrate how to import a license in this version. ...

How are Yubikeys imported? (75266)

How are Yubikeys imported? The file sent from shipping may not be in the correct required format. The correct format is: Device serial number, 160-bit Secret, Moving factor seed value. For example: 2507015, dd1034bb4136ab41871b859bf2fb785f0c6552c8,24016. ...

How are hardware tokens imported? (72660)

How are hardware tokens imported? The Defender token serial number is used to associate the token with a user and can be used for later reference or for tracking purposes. A list of serial numbers for the tokens that you have ...

Defender License Error: "The license key is not valid for this machine." (179077)

When adding a Universal Token License in the Defender 5.8.1 Console: "Defender | License...| Add License...", the following error is displayed upon entering the License Key and Site Message provided by Licensing: "The license key is not valid for this machine.": A trial ...

How does a hardware token synchronize with the current system clock? (66582)

How does a hardware token synchronize with the current system clock? The Go-3/6/7 tokens have a built-in internal clock which is compared to the Defender Security Server (DSS) when an authentication occurs. When the token ...

Remote users and offline login (97064)

The Offline Token Store cache update routine occurs after successfully logging into Windows and supplying the response from the Defender token while the machine is on the domain. How do we have systems cache the Offline ...

Video: How To Troubleshoot Defender PAM Module with QAS (119032)

When the Defender Pluggable Authentication Module (also known as the Defender PAM Module) is installed on an Authentication Services (QAS) enabled system what are some troubleshooting steps that can be followed in testing? ...

Importing Yubikey into Defender when Yubikey import file is not provided by Dell (122091)

When Defender customers receive Yubikey tokens from Dell, they are provided with an import file that must be formatted properly. How can this file be properly created if the Yubikey and import file did not come from Dell? Yubikey ...

Support for Windows 10 (179838)

What version(s) of Defender provides support for Windows 10? Windows 10 is supported from Defender 5.8 Please note that Defender 5.7 DOES NOT support Windows 10.

Unable to add additional user group under self service management portal (210680)

Unable to add additional user group under self service management portal. Management Portal logs shows. Error message is displayed "Error: @value : String truncation: max=200, len=250, value='GUID= XXX;GUID=YYY;GUID=ZZZ;GUID=AAA;GUID=BBB'. ...

Enabling debug for Defender Desktop Login for Defender (67717)

How to enable debug logging for Defender Desktop Login. This will normally be requested by Support when troubleshooting a particular issue. Defender 5.6 / 5.7: Debug can be activated by setting a registry value: HKEY_LOCAL_MACHINE ...

Is it possible to assign one token to multiple users? (113773)

Is it possible to assign one token to multiple users? For example, can two or more users share a Go-7 token? Yes, a single token can be assigned to multiple user accounts in Active Directory (AD). For hardware tokens multiple users could share the same token. ...

Shared PC for Defender Desktop Token (149579)

Can the Defender Desktop Token be used on one Windows PC for multiple users? Can each user activate their own token? A Defender token can only be activated once, but multiple users could be assigned to one token in ...

Remove/disable Desktop Login (78235)

Desktop Login was installed and the configuration was not completed before the system was rebooted, now no one can login. Restart in safe mode and add the Local Administrators group to the "Exclusions" tab of the Desktop Login configuration. ...

What type of RADIUS authentication protocol is used by Defender? (106872)

What type of RADIUS authentication protocol is used by Defender? Does Defender support CHAP, PAP or MS-CHAP/ MS-CHAP v2? Defender only provides full support for PAP. CHAP is not supported. Defender has limited ...

Do tokens with the status of "Not yet activated" need to be activated? (207425)

When looking at the property of software tokens through Active Directory Users & Computer, or through the Management Portal they have a status of "Not yet activated". Do they need to be activated on the Defender Security Server (DSS)? No manual intervention is required. ...

How do I configure my device to use Radius, two factor authentication? (85124)

How do I configure my device to use Radius, two factor authentication? Will my NAS / VPN network device work with Defender 2FA? Generally if a device supports full RADIUS and two factor authentication then it should work. To configure a new radius device: ...

SonicWALL SSLVPN, RADIUS and Defender (119881)

Can SonicWALL SSL VPN (eg, TZ Series Unified Threat Management Firewall) be configured for use with Defender? Yes, Defender can be used in this scenario: On the "Advanced VPN Settings" screen (VPN | Advanced) there ...

Defender 5.8..x EAP Agent installed on WIndows 10 and does not function. (198855)

The prior releases of the Defender EAP Agent was working successfully on other releases of Windows; when installing the Defender 5.8.x EAP Agent on Windows 10 it does not function correctly. Currently the Defender 5.8.x EAP Agent will not function correctly on Windows 10. ...

Can Defender Desktop Login be installed on non-AD joined machines? (206890)

Can Defender Desktop Login be installed on non-AD joined machines / workgroup machines? No. Desktop Login requires a machine that joined to AD.