Product Support - Recovery Manager for AD

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How to enable/disable debug logging in Quest Recovery Manager for Active Directory (38704)

This step-by-step article describes how to turn on or turn off debug logging in Quest Recovery Manager for Active Directory. If you are an administrator, you can use the debug logging feature of Recovery Manager to help troubleshoot issues.

Product(s): Recovery-Manager-for-AD
Created On: 1/18/2008
(2 Ratings)
Last Updated On: 3/20/2014
How to apply the license file to Recovery Manager for Active Directory after the product is alrea (16919)

The existing license may have expired or a larger license has been purchased and needs to be applied.

Product(s): Recovery-Manager-for-AD
Created On: 1/13/2000
(1 Ratings)
Last Updated On: 4/21/2014
Access denied error when applying the license file. (71613)

Applying a license file during the installation of Recovery Manager for AD may produce an access denied error message.

Product(s): Recovery-Manager-for-AD
Created On: 3/18/2011
(0 Ratings)
Last Updated On: 2/19/2014
Error during Backup: "Failed to install the agent: The network path was not found." (16632)


Error during Backup: "Failed to install the agent: The network path was not found."

Product(s): Recovery-Manager-for-AD
Created On: 1/13/2000
(0 Ratings)
Last Updated On: 4/14/2014
Recovery Manager for AD Backup Agent Patch (122245)

This Patch may receive additional testing. If you are not severely affected by the issue that this Patch addresses, it is recommended that you install next full release of Recovery Manager for Active Directory as it will also include this Patch. For complete product information, please refer to...

Product(s): Recovery-Manager-for-AD
Created On: 3/24/2014
(0 Ratings)
Last Updated On: 4/22/2014
How to enable extended logging in Recovery Manager for AD 8.5.1 or 8.5.2 (119172)

It is possible to enable the extended logging through the Recovery Manager for AD console.

Product(s): Recovery-Manager-for-AD
Created On: 1/22/2014
(0 Ratings)
Last Updated On: 4/17/2014
Cannot revoke the license from the demoted domain. (98613)

When trying to revoke the license from the domain that already doesn't exist and the backups were stored locally on the DCs the following error can occur: "Cannot remove the license token from the configuration database. Failed to delete the backup "the_backup_path" . The network path was not...

Product(s): Recovery-Manager-for-AD
Created On: 10/20/2012
(0 Ratings)
Last Updated On: 4/1/2014
Error: "Active Directory Schema is corrupted " when running Online Restore Wizard (119130)

When running the online restore wizard then selecting manual backup created as a source, Recovery manager unpacks the backup file to access the extracted files you may get an error below:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> Failed to connect to...

Product(s): Recovery-Manager-for-AD
Created On: 1/21/2014
(0 Ratings)
Last Updated On: 2/25/2014
Quest Recovery Manager Portal service does not start after changing the credentials (121756)

After changing the account the Quest Recovery Manager Portal service runs as, the service fails to start and the following is logged in the Windows Application Event log: Source:        RmadEnterprisePortalServer
Date:          2/24/2014 10:22:59 AM
Event ID:      0
Task Category: None
Level...

Product(s): Recovery-Manager-for-AD
Created On: 3/11/2014
(0 Ratings)
Last Updated On: 3/11/2014
How to upgrade RMAD or RMADFE from version 8.0 to 8.5.2 (116729)

This article outlines how to upgrade Recovery Manager for AD (RMAD or RMADFE) from 8.0 to 8.5.2<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Product(s): Recovery-Manager-for-AD
Created On: 11/26/2013
(0 Ratings)
Last Updated On: 3/3/2014
Version Full Support as of Limited Support as of Support Discontinued
8.6 4/15/2014
8.5.2 2/4/2014
8.5.1 11/20/2013
8.2.x 4/9/2012
8.1 12/17/2011
8.0.x 12/13/2010 4/9/2012 4/9/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.