Self-service tools will help you to install, configure and trouble shoot your Dell Software product
An admin can connect to any machine on the local subnet but cannot connect to workstations at remote locations over the WAN.
This article contains a list of files that is recommended to be excluded from any anti-virus software for Remote Support Center.
Expert Assist Remote Management client in Remote Support Center 2.6 is vulnerable to the “Heartbleed” OpenSSL vulnerability. Researchers have found a critical defect in versions 1.0.1 and 1.0.2-beta of OpenSSL, the cryptographic software library.
How to migrate Remote Support Center to another server
The message “The deployment operation completed. But ExpertAssist did not respond within the allocated timeframe,” appears in the exclamation next a workstation in the Remote Support Center console. The option to manage the computer is on the right of the exclamation.
|Remote Support Center 2.6||6/26/2013|
|Version||Full Support as of||Limited Support as of||Support Discontinued|
|Earlier product versions not listed are considered discontinued.|
The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.