Product Support - Remote Support Center

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Expert Assist cannot connect to machines at remote locations over the WAN (112244)

An admin can connect to any machine on the local subnet but cannot connect to workstations at remote locations over the WAN.

Product(s): Desktop-Authority
Created On: 9/5/2013
(0 Ratings)
Last Updated On: 9/5/2013
Expert Assist Remote Mgmt client in RSC 2.6 is vulnerable to the “Heartbleed” OpenSSL vulnerability (123408)

Expert Assist Remote Management client in Remote Support Center 2.6 is vulnerable to the “Heartbleed” OpenSSL vulnerability. Researchers have found a critical defect in versions 1.0.1 and 1.0.2-beta of OpenSSL, the cryptographic software library.

Product(s): Remote-Support-Center
Created On: 4/17/2014
(0 Ratings)
Last Updated On: 4/17/2014
How to migrate Remote Support Center to another server (SL4162)

How to migrate Remote Support Center to another server

Product(s): Remote-Support-Center
Created On: 6/4/2012
(0 Ratings)
Last Updated On: 11/13/2013
The deployment operation completed. But ExpertAssist did not respond with the allocated timeframe (115859)

The message “The deployment operation completed.  But ExpertAssist did not respond within the allocated timeframe,” appears in the exclamation next a workstation in the Remote Support Center console.  The option to manage the computer is on the right of the exclamation.

Product(s): Remote-Support-Center
Created On: 10/31/2013
(0 Ratings)
Last Updated On: 11/20/2013
Anti-virus exclusions (118906)

This article contains a list of files that is recommended to be excluded from any anti-virus software for Remote Support Center.

Product(s): Remote-Support-Center
Created On: 1/14/2014
(0 Ratings)
Last Updated On: 1/17/2014
Version Full Support as of Limited Support as of Support Discontinued
2.6 6/18/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.