Product Support - SonicWALL NSA Series

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

Dell SonicWALL NSA 2600 Getting Started GuideThis Getting Started Guide provides instructions for basic installation, registration, and configuration of the Dell SonicWALL NSA 2600 network security appliance.
SonicWALL SonicPoint Deployment Best Practices GuideThis document will guide you through the design, installation, deployment, and configuration issues regarding SonicWALL’s SonicPoint wireless access points.
Network Security Technology Overview (Click Here for Free Web-based Prereq Training)
Dell offers a wide-range of high-quality, in-depth eLearning courses. Each course is designed to teach you key security technology fundamentals, along with specific Dell SonicWALL product design, configuration, implementation and troubleshooting topics.For students who are new to network security, Dell offers a free Network Security Overview web-based training course. This optional course provides...
SonicOS 6.2.2.0 Release NotesThis release note describes the platform compatibility, new features, known and resolved issues in the SonicOS 6.2.2.0 release on Dell SonicWALL SuperMassive 9000 series and NSA 2600-6600 network security appliances.
SonicOS 6.2.0.1 Release NotesThis release note describes the release purpose, platform compatibility, and known and resolved issues in the SonicOS 6.2.0.1 firmware release on Dell SonicWALL SuperMassive 9000 series and NSA 2600-6600 network security appliances.
SonicOS 6.1.2.4 Release NotesThis release note describes the release purpose, platform compatibility, and known and resolved issues for the SonicOS 6.1.2.4 firmware release on Dell SonicWALL NSA 2600 network security appliances.
SonicOS 5.9/6.0.5/6.2 Log Events Reference GuideThis reference guide lists and describes SonicOS log event messages for SonicOS 5.9, 6.0.5, and 6.2.
Dell SonicWALL NSA 2600 Getting Started Guide (Portuguese - Brazilian)This Getting Started Guide provides instructions for basic installation, registration, and configuration of the Dell SonicWALL NSA 2600 network security appliance.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

SonicOS 6.2 Upgrade GuideThis Upgrade Guide provides instructions for upgrading your Dell SonicWALL network security appliance from SonicOS 6.1 or a previous version of SonicOS 6.2 to the latest version of SonicOS 6.2. This guide also provides information about importing the configuration settings from an appliance running SonicOS 5.8, 5.9, 6.1, or 6.2 to an appliance running SonicOS 6.2.
SonicOS 6.1 Upgrade GuideThis document describes how to obtain the latest SonicOS firmware from MySonicWALL, create a system backup, upgrade a Dell SonicWALL network security appliance with new firmware, import settings preferences from another appliance, and use SafeMode to upgrade firmware.
SonicOS 6.2 Upgrade Guide (Portuguese - Brazilian)This Upgrade Guide provides instructions for upgrading your Dell SonicWALL network security appliance from SonicOS 6.1 or a previous version of SonicOS 6.2 to the latest version of SonicOS 6.2. This guide also provides information about importing the configuration settings from an appliance running SonicOS 5.8, 5.9, 6.1, or 6.2 to an appliance running SonicOS 6.2.
False Positive Botnet Blocking
Learn about False Positive Botnet Blocking, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=12842
SonicOS 6.1 Upgrade Guide (Japanese)This document describes how to obtain the latest SonicOS firmware from MySonicWALL, create a system backup, upgrade a Dell SonicWALL network security appliance with new firmware, import settings preferences from another appliance, and use SafeMode to upgrade firmware.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

SonicOS 6.2 Administration Guide This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.2 for Dell SonicWALL security appliances. SonicOS 6.2 is supported on Dell SonicWALL SuperMassive 9000 series, and NSA series network security appliances.
SonicOS 6.1 Administration Guide This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.1 for Dell SonicWALL security appliances. SonicOS 6.1 is supported on Dell SonicWALL SuperMassive 9000 series, and NSA series network security appliances.
SonicOS 5.9 Administration GuideThis manual provides the information you need to successfully activate, configure, and administer SonicOS 5.9, including all versions of 5.9 and higher. SonicOS 5.9 is supported on Dell SonicWALL NSA E-Class series, NSA series, and TZ series network security appliances.
Network Security Technology Overview (Click Here for Free Web-based Prereq Training)
Dell offers a wide-range of high-quality, in-depth eLearning courses. Each course is designed to teach you key security technology fundamentals, along with specific Dell SonicWALL product design, configuration, implementation and troubleshooting topics.For students who are new to network security, Dell offers a free Network Security Overview web-based training course. This optional course provides...
Configuring SonicOS for MS Windows Azure Tech NoteThis technical note details how to configure a policy-based or dynamic route-based VPN between Windows Azure and a Dell SonicWALL Firewall running SonicOS 5.8.1, 5.9, or 6.1.
SonicOS 5.9/6.2 Two Factor Authentication Feature GuideThis document describes how to configure Two Factor Authentication on a Dell SonicWALL network security appliance running SonicOS 5.9 or SonicOS 6.2. Two Factor Authentication is a process involving two stages to verify the identity of an administrator or user who is attempting to log directly into SonicOS.
Network Security Essentials (Click Here for Free Web-based Prereq Training)
Dell offers a wide-range of high-quality, in-depth eLearning courses. Each course is designed to teach you key security technology fundamentals, along with specific Dell SonicWALL product design, configuration, implementation and troubleshooting topics.The Network Security Essentials eLearning course is a prerequisite to the Network Security Basic Administration instructor-led Training. These prer...
Configuring SonicOS for Amazon VPC Tech NoteThis Tech Note provides instructions for configuring SonicOS 5.8, 5.9, 6.1 or 6.2 with Amazon VPC. SonicOS for Amazon VPC is a Network Security feature that enables network administrators to configure a Dell SonicWALL firewall in a Virtual Private Cloud (VPC) on Amazon Web Services (AWS).
SonicOS 6.2 Administration Guide (Portuguese - Brazilian)This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.2 for Dell SonicWALL security appliances. SonicOS 6.2 is supported on Dell SonicWALL SuperMassive 9000 series, and NSA series network security appliances.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

False Positive Botnet Blocking
Learn about False Positive Botnet Blocking, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=12842
Troubleshooting VPN log error Received Notify: Invalid_ID_Info
Troubleshooting VPN log error Received Notify: Invalid_ID_Info http://www.sonicwall.com/us/en/products/Network-Security.html
How to troubleshoot Client VPN hanging at acquiring IP after passing through Phase 1 and Phase 2 using SonicWALL
Learn about How to troubleshoot Client VPN hanging at acquiring IP after passing through Phase 1 and Phase 2 using SonicWALL, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=13084
Model Last Order Day ARM Begin ARM End 1 Year LDO LRM Begin LRM End End of Support
2400 4/1/2014 5/1/2014 4/30/2016 4/30/2018 5/1/2016 4/30/2019 5/1/2019
2400MX 4/1/2012 5/1/2012 4/30/2014 4/30/2018 5/1/2014 4/30/2019 5/1/2019
3500 5/20/2013 6/1/2013 5/31/2015 5/19/2017 6/1/2015 5/18/2018 5/19/2018
4500 5/16/2013 5/14/2013 5/31/2015 5/15/2017 6/1/2015 5/14/2018 5/15/2018
5000 5/13/2013 4/13/2013 5/31/2015 5/12/2017 6/1/2015 5/11/2018 5/12/2018
240 4/30/2012 5/1/2012 4/30/2014 4/29/2016 5/1/2014 4/28/2017 4/29/2017
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.

Change in Support Notification
EOS Notification SonicWALL-Gen 1 and 2 Series
EOS Notification SonicWALL-Gen 3 Series