Product Support - SonicWALL NSA Series

Filter to browse recommended product support content
(Choose different product)

Self-service tools will help you to install, configure and troubleshoot your Dell product.

480 X 270 player for the Support Link Solution pages
Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

Dell SonicWALL NSA 2600 Getting Started GuideThis Getting Started Guide provides instructions for basic installation, registration, and configuration of the Dell SonicWALL NSA 2600 network security appliance.
SonicOS 6.2.2.0 Release NotesThis release note describes the platform compatibility, new features, known and resolved issues in the SonicOS 6.2.2.0 release on Dell SonicWALL SuperMassive 9000 series and NSA 2600-6600 network security appliances.
SonicOS 6.2.0.1 Release NotesThis release note describes the release purpose, platform compatibility, and known and resolved issues in the SonicOS 6.2.0.1 firmware release on Dell SonicWALL SuperMassive 9000 series and NSA 2600-6600 network security appliances.
SonicWALL SonicPoint Deployment Best Practices GuideThis document will guide you through the design, installation, deployment, and configuration issues regarding SonicWALL’s SonicPoint wireless access points.
What is the easiest way to block all, then only allow specific sites
Learn about what is the easiest way to block all, then only allow specific sites, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=12671
SonicOS Combined Log Events Reference Guide (Japanese)This reference guide lists and describes SonicOS log event messages for SonicOS 5.8.1, 6.0.1, and 6.1.
SonicOS 6.1.2.4 Release NotesThis release note describes the release purpose, platform compatibility, and known and resolved issues for the SonicOS 6.1.2.4 firmware release on Dell SonicWALL NSA 2600 network security appliances.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

SonicOS 6.1 Upgrade Guide (Chinese - Simplified)This document describes how to obtain the latest SonicOS firmware from MySonicWALL, create a system backup, upgrade a Dell SonicWALL network security appliance with new firmware, import settings preferences from another appliance, and use SafeMode to upgrade firmware.
SonicOS 6.1 Upgrade Guide (Japanese)This document describes how to obtain the latest SonicOS firmware from MySonicWALL, create a system backup, upgrade a Dell SonicWALL network security appliance with new firmware, import settings preferences from another appliance, and use SafeMode to upgrade firmware.
SonicOS 6.1 Upgrade Guide (Korean)This document describes how to obtain the latest SonicOS firmware from MySonicWALL, create a system backup, upgrade a Dell SonicWALL network security appliance with new firmware, import settings preferences from another appliance, and use SafeMode to upgrade firmware.
SonicOS 6.1 Upgrade Guide (Portuguese - Brazilian)This document describes how to obtain the latest SonicOS firmware from MySonicWALL, create a system backup, upgrade a Dell SonicWALL network security appliance with new firmware, import settings preferences from another appliance, and use SafeMode to upgrade firmware.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

SonicOS 6.2 Administration Guide This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.2 for Dell SonicWALL security appliances. SonicOS 6.2 is supported on Dell SonicWALL SuperMassive 9000 series, and NSA series network security appliances.
SonicOS 6.1 Administration Guide This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.1 for Dell SonicWALL security appliances. SonicOS 6.1 is supported on Dell SonicWALL SuperMassive 9000 series, and NSA series network security appliances.
SonicOS 5.9 Administration GuideThis manual provides the information you need to successfully activate, configure, and administer SonicOS 5.9, including all versions of 5.9 and higher. SonicOS 5.9 is supported on Dell SonicWALL NSA E-Class series, NSA series, and TZ series network security appliances.
Configuring SonicOS for MS Windows Azure Tech NoteThis technical note details how to configure a policy-based or dynamic route-based VPN between Windows Azure and a Dell SonicWALL Firewall running SonicOS 5.8.1, 5.9, or 6.1.
SonicOS 5.9/6.2 Two Factor Authentication Feature GuideThis document describes how to configure Two Factor Authentication on a Dell SonicWALL network security appliance running SonicOS 5.9 or SonicOS 6.2. Two Factor Authentication is a process involving two stages to verify the identity of an administrator or user who is attempting to log directly into SonicOS.
SonicOS 6.1 Administrator's Guide (Chinese - Simplified)This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.1 for Dell SonicWALL SuperMassive 9000 series and NSA 2600, 3600, 4600, 5600, and 6600 network security appliances.
SonicOS 6.1 Administrator's Guide (Portuguese - Brazilian)This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.1 for Dell SonicWALL SuperMassive 9000 series and NSA 2600, 3600, 4600, 5600, and 6600 network security appliances.
SonicOS 6.1 Administrator's Guide (Japanese)This manual provides the information you need to successfully activate, configure, and administer SonicOS 6.1 for Dell SonicWALL SuperMassive 9000 series and NSA 2600, 3600, 4600, 5600, and 6600 network security appliances.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Troubleshooting VPN log error Received Notify: Invalid_ID_Info
Troubleshooting VPN log error Received Notify: Invalid_ID_Info http://www.sonicwall.com/us/en/products/Network-Security.html
How to troubleshoot Client VPN hanging at acquiring IP after passing through Phase 1 and Phase 2 using SonicWALL
Learn about How to troubleshoot Client VPN hanging at acquiring IP after passing through Phase 1 and Phase 2 using SonicWALL, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=13084
How to Troubleshoot the issue when a Web Server Certificate is Not Validated after a reboot with Intermediate CA certs imported
Web Server Certificate is Not Validated after a reboot with Intermediate CA certs imported http://www.sonicwall.com/us/en/products/Network-Security.html
Model Last Order Day ARM Begin ARM End 1 Year LDO LRM Begin LRM End End of Support
2400 4/1/2014 5/1/2014 4/30/2016 4/30/2018 5/1/2016 4/30/2019 5/1/2019
2400MX 4/1/2012 5/1/2012 4/30/2014 4/30/2018 5/1/2014 4/30/2019 5/1/2019
3500 5/20/2013 6/1/2013 5/31/2015 5/19/2017 6/1/2015 5/18/2018 5/19/2018
4500 5/16/2013 5/14/2013 5/31/2015 5/15/2017 6/1/2015 5/14/2018 5/15/2018
5000 5/13/2013 4/13/2013 5/31/2015 5/12/2017 6/1/2015 5/11/2018 5/12/2018
240 4/30/2012 5/1/2012 4/30/2014 4/29/2016 5/1/2014 4/28/2017 4/29/2017
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.

Change in Support Notification
EOS Notification SonicWALL-Gen 1 and 2 Series
EOS Notification SonicWALL-Gen 3 Series