Product Support - SonicWALL TZ Series

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

SonicWALL SonicPoint Deployment Best Practices GuideThis document will guide you through the design, installation, deployment, and configuration issues regarding SonicWALL’s SonicPoint wireless access points.
SonicWALL TZ 105 Series Quick Start GuideThis Quick Start Guide provides instructions for basic installation and configuration of the SonicWALL TZ 105 and 105 Wireless network security appliances. It is formatted as a printed poster, but the PDF is provided here as a convenience.
SonicOS 5.9 SonicPoint Layer 3 Management GuideThis document describes how to use the SonicPoint Layer 3 Management feature in SonicOS 5.9.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

SonicOS 5.9 Upgrade GuideThis Upgrade Guide provides instructions for upgrading your Dell SonicWALL network security appliance to SonicOS 5.9 from a previous release.
False Positive Botnet Blocking
Learn about False Positive Botnet Blocking, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=12842
Is there a quota time feature for content filtering?
Learn about quota time feature for Content Filtering, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=12690
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

SonicOS 5.9 Administration Guide This manual provides the information you need to successfully activate, configure, and administer SonicOS 5.9 for Dell SonicWALL security appliances.
SonicOS 5.8 Administration Guide The SonicOS 5.8 Administrator’s Guide provides the information you need to successfully activate, configure, and administer SonicOS 5.8 for SonicWALL NSA E-Class, NSA Series, and TZ Series security appliances.
Dell SonicWALL Remote Start-up and Configuration Service for the TZ Series Data SheetDell SonicWALL Remote Start-up and Configuration Service for the TZ Series provides secure remote configuration of your Dell SonicWALL TZ Series firewall appliance. Key benefits of Dell SonicWALL Remote Start-up and Configuration Service for the TZ Series include: Rapid deployment, Reliability and confidence.
SonicOS 5.9/6.2 Two Factor Authentication Feature Guide (Chinese - Simplified)This document describes how to configure Two Factor Authentication on a Dell SonicWALL network security appliance running SonicOS 5.9 or SonicOS 6.2. Two Factor Authentication is a process involving two stages to verify the identity of an administrator or user who is attempting to log directly into SonicOS.
SonicOS 5.9/6.2 Two Factor Authentication Feature Guide (Japanese)This document describes how to configure Two Factor Authentication on a Dell SonicWALL network security appliance running SonicOS 5.9 or SonicOS 6.2. Two Factor Authentication is a process involving two stages to verify the identity of an administrator or user who is attempting to log directly into SonicOS.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Troubleshooting VPN log error Received Notify: Invalid_ID_Info
Troubleshooting VPN log error Received Notify: Invalid_ID_Info http://www.sonicwall.com/us/en/products/Network-Security.html
How to troubleshoot Client VPN hanging at acquiring IP after passing through Phase 1 and Phase 2 using SonicWALL
Learn about How to troubleshoot Client VPN hanging at acquiring IP after passing through Phase 1 and Phase 2 using SonicWALL, “SonicWall video solutions” https://fuzeqna.com/sonicwallkb/ext/kbdetail.aspx?kbid=13084
How to Troubleshoot the issue when a Web Server Certificate is Not Validated after a reboot with Intermediate CA certs imported
Web Server Certificate is Not Validated after a reboot with Intermediate CA certs imported http://www.sonicwall.com/us/en/products/Network-Security.html
Model Last Order Day ARM Begin ARM End 1 Year LDO LRM Begin LRM End End of Support
200 1/14/2013 1/15/2013 1/14/2015 1/13/2017 1/15/2015 1/12/2018 1/13/2018
200W 1/14/2013 1/15/2013 1/14/2015 1/13/2017 1/15/2015 1/12/2018 1/13/2018
100W 11/16/2012 11/17/2012 11/16/2014 11/15/2016 11/17/2014 11/14/2017 11/15/2017
100 11/16/2012 11/16/2012 11/16/2014 11/15/2016 11/17/2014 11/14/2017 11/15/2017
210 5/31/2012 6/1/2012 5/31/2014 5/30/2016 6/1/2014 5/29/2017 5/30/2017
210W 5/31/2012 6/1/2012 5/31/2014 5/30/2016 6/1/2014 5/29/2017 5/30/2017
180W 6/30/2010 7/1/2010 6/30/2011 6/30/2013 7/1/2011 6/30/2014 7/1/2014
180 6/30/2010 7/1/2010 6/30/2011 6/30/2013 7/1/2011 6/30/2014 7/1/2014
190W 7/9/2009 7/10/2009 6/30/2011 6/30/2013 7/1/2011 6/30/2014 7/1/2014
190 7/9/2009 7/10/2009 6/30/2011 6/30/2013 7/1/2011 6/30/2014 7/1/2014
170 SP 12/31/2008 1/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
150W 12/31/2008 1/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
150 12/31/2008 1/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
170W 6/30/2007 7/1/2007 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
170 6/30/2007 7/1/2007 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.

Change in Support Notification
EOS Notification SonicWALL-Gen 1 and 2 Series
EOS Notification SonicWALL-Gen 3 Series