Product Support - Spotlight on SQL Server Enterprise

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error: socket connection timed out while attempting to contact Diagnostic Server (85623)

socket connection timed out while attempting to contact Diagnostic Server

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 12/6/2011
(1 Ratings)
Last Updated On: 3/18/2014
How to set SMTP in Spotlight on SQ: Server (88297)

Where in Spotlight do we to configure SMTP? or How to configure the Mail Server used by the Spotlight Diagnostic Server?

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 2/8/2012
(3 Ratings)
Last Updated On: 3/11/2014
Error in Spotlight console: "Playback error [Read Error]: Reading the playback database failed" (102836)

Following error message occurs periodically:
"Playback error [Read Error]: Reading the playback database failed : Getting alarms by period from playback failed : The connection is closed."

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 1/25/2013
(0 Ratings)
Last Updated On: 3/5/2014
Spotlight CPU Metrics values are different between SQL Server and Windows connections. (122699)

User sees there are variation on CPU usage on Spotlight console for SQL Server instance and Windows server connections. SQL Server CPU usage shows different from Windows instance usage on Spotlight console.

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 4/3/2014
(0 Ratings)
Last Updated On: 4/3/2014
How to best understand Resposne Time (122937)

How to best understand Resposne Time

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 4/8/2014
(0 Ratings)
Last Updated On: 4/8/2014
Monitoring SQL Database Mirroring (122375)

Hello All, Is it possible to monitor whether the MSSQL mirroring service is working well or not in spotlight?

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 3/27/2014
(0 Ratings)
Last Updated On: 3/27/2014
After upgrading to latest version Spotlight version unable to connect into Diagnostic Server. (118132)

User upgraded Spotlight on SQL Server Enterprise from version 9.x to version 10.0.x and it is not currently working.  Spotlight client cannot connect to the Diagnostic Server.  The service fails to start. Diagnostic Server fails to start. Error:
"Event Type: Error
Event Source: Spotlight...

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 12/20/2013
(0 Ratings)
Last Updated On: 3/18/2014
Error message: Access violation at address .... in module 'DatasourceADK.sdx'. Read of address ... (123235)

After 10.0.1 installation there might be an error showing error message  "An unexpected problem has occurred.. Access violation at address " <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p> This  can happen anywhere on any connections in Spotlight. Here are...

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 4/15/2014
(0 Ratings)
Last Updated On: 4/15/2014
Cannot configure a custom counter for only one connection (123192)

In 'Configure | Custom Counters', for a specific connection a custom counter cannot be set up. When choosing a specific connection, the 'Add', 'Edit', and 'Remove' button is grayed out. Custom counters can only be setup in Default Settings; however, it creates it for every connection and if the...

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 4/14/2014
(0 Ratings)
Last Updated On: 4/14/2014
Enhanced Index Tab View (123061)

Request the ability to filter by table on the Index Tab (under databases) and to see the index usage stats (seeks, scans, lookups, updates) by index as additional columns. Attached is the query that can be used to view this information.

Product(s): Spotlight-on-SQL-Server-Enterprise
Created On: 4/10/2014
(0 Ratings)
Last Updated On: 4/10/2014
Version Full Support as of Limited Support as of Support Discontinued
10.0.x 11/7/2013
9.5.x 6/3/2013 1/1/2015 6/1/2015
9.2 2/20/2013 11/1/2014 4/1/2015
9.0 11/1/2012 6/1/2014 12/1/2014
8.5 6/11/2012 12/1/2013 5/1/2014
8.1 10/13/2011 12/1/2013 5/1/2014
8.0.x 5/31/2011 1/1/2013 6/1/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.