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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

KACE Training Newsletter: inKpad!
Every month, we send out our inKpad training newsletter that highlights best practices, latest news updates, and tips & tricks for the Dell KACE family of appliances. Sign up today to be in the know for all things KACE— who knows, your questions may even appear in our Dr. K’s question of the month section.   Sign up to receive the inKpad! training newsletter
How can we filter servers
How to filter Servers on the network via K1000? How to create a Label based on a condition like:Is the computer a server?
How, Why, and When to run the Driver Feed Discovery Tool on K2000 Version 3.7.1 or later
From time to time a new model of machine will become available and the WMI model identifiers do not fit the standard model. When this happens the Driver injection fails to find a matching path in the  \\K2000\drivers_postinstall share resulting in no drivers being injected into the image. As of K2000 3.7.1 the model catalog is downloaded every night so new machines can be added without the ne...
How to Create a Post Install Task (K2000) from a Managed Install (K1000)
Customers that have both the K1000 and K2000 can use Resources (K1000) and Package Management (K2000) to easily Import and Export K1000 Managed Installations to the K2000.The reason this is handy is because most times a Managed Installation is already working and any switches used are known to be correct.  The need for troubleshooting is eliminated when this process is used.
KBE Driver Pack Boot Environments
Starting with version 3.6, the K2000 supports WinPE 3 and WinPE 4 and WinPE5.  These boot environments are created from Media Manager.. Media Manager downloads the drivers for KBE from the K2000 and therefore we need to make sure that the proper drivers are injected into the boot environment.
K2000 - SSL Setup
Best Practice Guide for setting up SSL on the K2000. 
MultiCast Troubleshooting
The K2000 Uses Pragmatic General Multicast (PGM), here is an explanation of the protocol and some suggestions for configuring, troubleshooting and tweaking the deployment process.
How to puchase extra licenses
Who can I contact to purchase extra seats for my KACE Appliance.
Where can I find OVF file to download for my KACE appliance?
You may be a new customer to KACE and require the OVF file to set up your Virtual Appliance in preperation for Jumpstart Training and setting up the appliance or an existing customer that may need to rebuild your VM for one reason or another,This article list the steps to take to locate the OVF file to download via the Support portal.
Creating a Windows Sysprep Answer file and running Sysprep
KACE Technical Support and Training team provides a utility that is designed to assist with the creation of unattend answer files to be leveraged by Windows 7 or Windows 8 sysprep process and run the sysprep on a target
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

KACE Training Newsletter: inKpad!
Every month, we send out our inKpad training newsletter that highlights best practices, latest news updates, and tips & tricks for the Dell KACE family of appliances. Sign up today to be in the know for all things KACE— who knows, your questions may even appear in our Dr. K’s question of the month section.   Sign up to receive the inKpad! training newsletter
KACE Kontinuing Education
KACE Kontinuing Education (KKE) is a series of FREE on-going educational sessions. These online sessions take place weekly and cover a variety of topics. Designed for interactivity, you are encouraged to ask questions of the KACE trainer during the sessions. Recorded sessions are archived  for later review (coming soon).Click on the schedule drop-down below to view  session topics and re...
KACE Backyard Boot Kamp
We want you to learn all the latest tricks and tips for using your Dell KACE Appliance. That’s why we’re bringing our popular training directly to you. Register today for multiple days of instructor-led training that will refresh or enhance your skill set and empower you to save even more time and money with your Dell KACE Appliances.Don’t miss the fun and educational event that will enable you to...
Installing Drivers Using Post Installation Tasks On the KACE K2000 Appliance
Installing drivers during a scripted install by adding them to the drivers share is not always going to work. Many of the new drivers are not meant to be installed in textmode and have to be installed in Windows and thus in post install tasks. Here are a few common installers used to install drivers that can be easily ported over to post install tasks.
Creating the Office 2013 MSP file for silent installation
How to Create the Office 2013 MSP file for silent installation
Setting up the K2000 driver feed with non-Dell systems
The K2000 allows you to automatically install drivers as part of a deployment. The Driver Feed feature automates this process for most models of Dell computers. When deploying to computers that are not Dell (for example HP), you can manually add plug-and-play drivers to the \\K2000host\drivers_postinstall share. This article walks you through the process of manually adding drivers. In K2000 App...
What network port do I use to connect my new KACE K1000/K2000 to my network?
KACE began using the newest generation of Dell Servers.  There are multiple network ports on the device and this will show the correct one to use. 
How To Deploy Office 2010 MI Using a MSP File
Deploying Office 2010 MI Using a MSP File
Konversation With Dell KACE- Official blog
A link to the  Dell KACE official blog.  A great resource concerning Dell KACE product line.
K2000: Using Windows XP cmdlines.txt with a Scripted Install
The K2000 appliance is setup to make the product turn key for the customers. With this ease of use model comes a certain lack of customization with regard to things like using cmdlines.txt. There is a way, however, to use the flexibility of scripted installs with the speed of images and also leverage cmdlines.txt to change the behavior of the install.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

KACE Training Newsletter: inKpad!
Every month, we send out our inKpad training newsletter that highlights best practices, latest news updates, and tips & tricks for the Dell KACE family of appliances. Sign up today to be in the know for all things KACE— who knows, your questions may even appear in our Dr. K’s question of the month section.   Sign up to receive the inKpad! training newsletter
What are the versions of software running on the K2000?
Dell KACE fully supports KACE K2000 appliances running on the software listed in this KB article.  Upgrades to the software components of the K2000 series appliance are planned for future releases of the product.The following software versions are currently running on the K2000 appliance.
K2000 - SSL Setup
Best Practice Guide for setting up SSL on the K2000. 
PXE boot hangs at a MTFTP prompt for 10 -15 minutes
When trying to PXE boot a machine to a K2000 or to an RSA, PXE hangs at an MTFTP prompt for 10 to 15 minutes. Sometimes it will complete the PXE boot after this waiting period and sometimes it will time out. Some PXE clients may seem unaffected while others do not, however all clients sharing the same DHCP servers (and the same DHCP ip pool will all exhibit the same behavior )  
The K2000 Disk Usage chart details
The K2000 Disk Usage chart shows how the space on the data storage file system is being used. For a K2000 using Internal storage, the data storage file system is the total physical disk size minus the space used by the OS. For a K2000 using external storage, the data storage file system is the total size of the share created on the external storage server.
KACE Kontinuing Education
KACE Kontinuing Education (KKE) is a series of FREE on-going educational sessions. These online sessions take place weekly and cover a variety of topics. Designed for interactivity, you are encouraged to ask questions of the KACE trainer during the sessions. Recorded sessions are archived  for later review (coming soon).Click on the schedule drop-down below to view  session topics and re...
KACE Backyard Boot Kamp
We want you to learn all the latest tricks and tips for using your Dell KACE Appliance. That’s why we’re bringing our popular training directly to you. Register today for multiple days of instructor-led training that will refresh or enhance your skill set and empower you to save even more time and money with your Dell KACE Appliances.Don’t miss the fun and educational event that will enable you to...
Driver Feed Friendly Names
There are some items in the Dell Driver Feed that list the model number instead of the model name, or there are multiple models with the same model name.
Setting up non Microsoft DHCP server
If you are not using Microsoft DHCP, the process of getting the K2000 appliance and DHCP to work together is not as easy as setting two scope options. This information should assist you in getting the issue resolved. This has been used on Solaris and other non MS DHCP systems with success.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

KACE Training Newsletter: inKpad!
Every month, we send out our inKpad training newsletter that highlights best practices, latest news updates, and tips & tricks for the Dell KACE family of appliances. Sign up today to be in the know for all things KACE— who knows, your questions may even appear in our Dr. K’s question of the month section.   Sign up to receive the inKpad! training newsletter
E5450 getting iaStorA.sys Blue Screen of Death booting into the KBE
When loading into Kace Boot Environment on the Latitude E5450, the Latitude E5450 will show up a Blue Screen of death with the file iaStorA.sys causing the fault
Installation hangs on Install OS
Installation progress will get stuck on Install OS. The status will remain for 1 hour or more.  During the machine reboot, receive this error message :  Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:  Insert your Windows installation disc or restart your computer.Choose the language settings, and then click "Next."Click "Repai...
KBE Driver Pack Boot Environments
Starting with version 3.6, the K2000 supports WinPE 3 and WinPE 4 and WinPE5.  These boot environments are created from Media Manager.. Media Manager downloads the drivers for KBE from the K2000 and therefore we need to make sure that the proper drivers are injected into the boot environment.
Dell Response to SSLv3 Poodle bug
IntroductionThe Dell KACE K1000 is a Systems Management Appliance with the ability to track, secure and update desktop and server endpoints.  It also provides a Service Desk and Asset Management features. A free, introductory version of the K1000 is also available as K1000 Express.The Dell KACE K2000 is a Systems Deployment Appliance with the ability to remotely deploy operating systems by au...
Response to CVE-2015-0240 (Samba)
The Dell KACE K1000 is a Systems Management Appliance with the ability to track, secure and update desktop and server endpoints.  It also provides Service Desk and Asset Management features. A free, introductory version of the K1000 is also available as K1000 Express.The Dell KACE K2000 is a Systems Deployment Appliance with the ability to remotely deploy operating systems by automated instal...
MultiCast Troubleshooting
The K2000 Uses Pragmatic General Multicast (PGM), here is an explanation of the protocol and some suggestions for configuring, troubleshooting and tweaking the deployment process.
Error Creating NetBoot Environment
If you experienced an issue creating a NetBoot Environment, with the error "The installer encountered an error that cause the installation to fail" then you have media from Apple with an expired certificate. 
Multicast deployment fails with with "Unknown error" using addresses other than 224.x.x.x
Deploying an image by multicast fails at once with an Unknown error when trying to start the multicast transfer on the Apply Image task.
Scripted Install Fails with 'setup.exe - Entry Point Not Found' error
When trying to deploy a scripted install of Windows 7 with a KBE created with ADK, the following error message is encountered; "The procedure entry point ??0WString2@@QAE@XZ could not be located in the dynamic link library X:\windows\system32\wbem\fastprox.dll."Clicking OK to this message allows install to complete normally.
Version Full Support as of Limited Support as of Support Discontinued
All 5/8/2006
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.