Product Support - Toad for Oracle

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

Toad for Oracle 12.6 Release Notes Contains information about new features, enhancements, bug fixes for Toad for Oracle
Toad for Oracle 12.6 Editions Release Notes Contains information about new features, enhancements, and bug fixes for Toad for Oracle bundle editions
Toad for Oracle 12.6 Release Notes (Simplified Chinese) Contains information about the new features, enhancements, and fixes in this version of Toad for Oracle.
Toad for Oracle 12.6 Guide to Using Toad for Oracle (Simplified Chinese) Contains instructions in Simplified Chinese for getting started with Toad for Oracle.
Toad for Oracle 12.6 Guide to Using Toad for Oracle (Japanese) Contains instructions for installing and setting up Toad for Oracle.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Toad for Oracle 12.6 Installer (for 64-Bit Oracle Client)
Use this installer for the following:- Toad for Oracle Base- Toad for Oracle Professional- Toad for Oracle Xpert- DB Admin Module. Please refer to the Support Portal knowledge article SOL15106 to see the differences in each Toad for Oracle bundle.
Toad for Oracle 12.6 Installer (for 32-Bit Oracle Client)
Use this installer for the following:- Toad for Oracle Base- Toad for Oracle Professional- Toad for Oracle Xpert- DB Admin Module.Please refer to the Support Portal knowledge article SOL15106 to see the differences in each Toad for Oracle bundle.
Toad DBA Suite for Oracle 12.6 Installer (for 64-Bit Oracle Client)
Use this installer for the following:- Toad DBA Suite for Oracle- Toad DBA Suite for Oracle - RAC Edition- Toad DBA Suite for Oracle - Exadata Edition.Please refer to the Support Portal knowledge article SOL15106 to see the differences in each Toad for Oracle bundle.
Toad DBA Suite for Oracle 12.6 Installer (for 32-Bit Oracle Client)
Use this installer for the following:- Toad DBA Suite for Oracle- Toad DBA Suite for Oracle - RAC Edition- Toad DBA Suite for Oracle - Exadata Edition. Please refer to the Support Portal knowledge article SOL15106 to see the differences in each Toad for Oracle bundle.
Toad Development Suite for Oracle 12.6 Installer (for 64-Bit Oracle Client)
Use this installer for the following:- Toad Development Suite for Oracle.Please refer to the Support Portal knowledge article SOL15106 to see the differences in each Toad for Oracle bundle.
Toad for Oracle 12.6 .MSI Installer (for 64-Bit Oracle Client)
This .MSI installer is used to perform a silent install. Refer to the Toad for Oracle 12.6 Installation Guide for additional information on Silent Installation. Please refer to the Support Portal knowledge article SOL15106 to see the differences in each Toad for Oracle bundle.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Toad for Oracle Fundamentals Training - Free to Customers Using Toad for Oracle 12.5 or Later
This self-paced, web-based training course is available for FREE to customers using Toad for Oracle 12.5 or later. If you have an older release, please visit our Support portal  to upgrade. If you have any questions, please contact your local Sales Representative for further details at sales@software.dell.comSelf-paced, web-based course designed for Oracle professionals interested in learning...
Toad for Oracle DBAs - Change Management - Free to Customers Using Toad for Oracle 12.5 or Later
This self-paced, web-based training course is available for FREE to customers using Toad for Oracle 12.5 or later. If you have an older release, please visit our Support portal  to upgrade. If you have any questions, please contact your local Sales Representative for further details at sales@software.dell.comThis course is for Oracle DBAs who needs to learn how to best leverage the Toad DBA S...
The window database | administer | Tablespaces is empty
The window database | administer | Tablespaces is empty.  There is no information that appear in this window.  The Schema browser | Tablespace does show the info. 
Instant client SQL Plus flashed and disappeared when trying to launch as a standalone.
Confirmed both the oracle instant client and the oracle instant client SQL Plus component.  However, when launching the sqlplus.exe from outside of Toad.  The SQL Plus screen just open and disappeared.  
How to disable Drop Statement option when creating a script
In the Schema Browser, when creating a script, it always includes a Drop statement.  How can the script get created without a Drop statement?
Can't login to Toad. What is the Toad password?
What is the Toad password?The account is locked so it needs to be unlocked and the password reset.There is a prompt that the password has expired, and to reset, the old password is needed, but what is the old password? 
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Common Oracle connection issues in Toad for Oracle 10.x & above. Frequently asked questions.
How to troubleshoot connection errors when logging-in to a supported Oracle database using either a 32-bit or 64-bit Oracle Client. Common Oracle Connection errors: ORA-12154: TNS: could not resolve service name ORA-12505 TNS:listener could not resolve SID given in connect descriptor ORA-06413: Connection not opened Error: 1.0 [Load Interface dlls failed] Initialization error: Could not fi...
Get "ORA-29275: partial multibyte character" error when querying table with encrypted data
When running a query on a table containing some encrypted unicode data, through Toad for Oracle, and other columns containing English text or encrypted data stored in a VARCHAR2 column, Toad for Oracle throws error "ORA-29275: partial multibyte character".It is found that the SQL*Plus 11g displays the query without getting ora-29275 error at all, however the unicode text i...
Cannot see or view all tables and/or tablespaces in the Schema Browser Tables / Tablespaces tabs?
User cannot see or view all the tables or tablespace in the Schema Browser Tabs. User can also get 'ORA-00942: Table or view does not exist' error when querying tables that the user should have access to.
Segment Advisor recommendation script doesnt work
Running segment advisor for all indexes for a user.  Many indexes are reported as "Perform re-org on the object" however the recommendation script simply says "Perform Reorg;" and fails to run. 
How are licenses defined by seat or by User?
How are licenses defined by seat or by User?
Unable to login using SSL to Team Foundation Server 2010 (TFS) from Toad 11.x
When attempting to login to Team Foundation Server 2010 using SSL option with Toad 11.6.1 and earlier, the following message appears when trying to connect:'TFS Server Name is not assigned. Modify TFS configuration settings to correct' However, the connection parameters within Toad are all set ok. In Toad when the SSL option is ticked, the connection url stays as http://....W...
Can TOAD be installed on a Windows 2003 server? Do I need a separate license?
Can TOAD be installed on a Windows 2003 server? Do I need a separate license?
Getting the error "ORA-28547" while creating a second session or connection in Toad.
If I want to create 2 sessions from Toad, the second session always keeps giving ORA-28547 connection to server failed. The first connection is good. If I open 2 different TOAD windows or instances, then they are fine as well.
Version Full Support as of Limited Support as of Support Discontinued
12.6 9/25/2014
12.5.x 6/5/2014 12/5/2015
12.1 9/19/2013 3/19/2015 9/19/2015
12.0 6/20/2013 12/20/2014 6/20/2015
11.6.x 10/2/2012 9/23/2014 3/23/2015
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.