Product Support - Toad for Oracle

Filter to browse recommended product support content
(Choose different product)

Self-service tools will help you to install, configure and troubleshoot your Dell product.

Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

The ten most useful features in Toad for Oracle
This article discusses the top ten most useful features in Toad for Oracle.  It will explain what these features are and how to use them to make life easier.
How to purchase or buy Toad? How to acquire a Commercial license key for Toad?
How to purchase or buy Toad, SQL Optimizer, or SQL Navigator products? How to acquire a Commercial license key? How to get a price quote?
How and where to download a trial version of Dell Software Products?
How and where to download a trial version of Dell Software Products?
How do you download a trial version? We already have a product licensed but I want to try extra features.
How do you download a trial version of Toad for Oracle?I have Toad for Oracle licensed for the standard edition, but am insterested in try the DBA module and the Xpert edition (that includes Optimizer).
How to access Toadworld forums and interact with other users while staying in Toad for Oracle 12
Is there a way to access Toadworld forums and communicate with other users while staying in Toad for Oracle?
How can I collaborate with other users through Toad for Oracle?
How can I collaborate with other users through Toad for Oracle?
How to get assistance with issues regarding ToadWorld.com.
How to get assistance with issues regarding ToadWorld.com.  
How to install and configure an Oracle Instant Client for use with Toad for Oracle?
<p>If an instant client is wanted to be used, instead of a full client, how would that Oracle Instant Client be installed and configured?  How to setup or apply an Oracle Instant Client?</p>
How to download a commercial software installer? Need installer by FTP or mail.
How to download a Commercial version installer from the Dell Support Portal (SupportLink)?In some situations, it errors out during the download and won't let the download to complete even though a current support maintenance contract exists.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

VIDEO - How to install Toad for Oracle 12.7 using the new Web Installer.
How to install Toad for Oracle 12.7 using the new Web Installer. 
Is there an msi version of the installation?
On the Product Download page, the installation file is an exe. But some companies do not allow downloads for exe files. Is there an msi version that can be downloaded instead? 
Toad 12.7 fails on installation or seems to complete without installing anything
When running the toad_for_oracle_2015_x64_full.exe, the installation fails or completes with no errors but nothing installs.
Toad for Oracle 12.7.1 - 2015 Suites MSI .Zip File
The MSI installation option is intended to be used by administrators for special installation cases only (e.g. silent install, repackaging, etc). This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad for Oracle Development Suite - ...
Toad for Oracle 12.7.1 - 2015 Suite 64-Bit (Web)
The Web Installer is intended to be used by end users. This installer will configure itself based on the supplied license key and only download those components selected by the end user. This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad ...
Toad for Oracle 12.7.1 - 2015 Suite 64-Bit (Read Only)
This installer is intended to be used by administrators who wish to install Toad for Oracle in Read Only mode. This installer may be used for the following Toad editions. - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition Please note that only the Toad IDE is installed as part of this process. For other produ...
Toad for Oracle 12.7.1 - 2015 Suite 64-Bit (Full)
The Full Installer is intended to be used by administrators in cases where background download-on-demand of individual Suite components is impractical or not preferred. This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad for Oracle Develop...
Toad for Oracle 12.7.1 - 2015 Suite 32-Bit (Web)
The Web Installer is intended to be used by end users. This installer will configure itself based on the supplied license key and only download those components selected by the end user. This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad ...
Toad for Oracle 12.7.1 - 2015 Suite 32-Bit (Read Only)
This installer is intended to be used by administrators who wish to install Toad for Oracle in Read Only mode. This installer may be used for the following Toad editions. - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition Please note that only the Toad IDE is installed as part of this process. For other produc...
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

When opening a connection to any database returns a TOAD error popup, Field 'MONITORING' not found
When opening a connection to any database returns pop-up:"Field 'MONITORING' not found"Clicking OK and the database objects are not listed in the Schema Browser panes. The panes are empty and blank. -OR-Clicking on opening a Schema Browser in tree view generates above message. 
Support for Tortoise SVN/Subversion version control.
Does Toad support team coding with Tortoise SVN/Subversion  Version Control?
Columns name not displayed in Single record view.
Columns are not labeled in the Single Record View. Data  is being returned but the column names do not appear.
Code snippets descriptions incorrect
The descriptions for the following Code Snippets are incorrect:TO_CHAR(sysdate) reads:Given a current date of 2/25/97, returns '27-FEB-97'It should read:Given a current date of 2/25/97, returns '25-FEB-97'TO_CHAR(sysdate, 'MM/DD/YY') reads:Given a current date of 2/25/97, returns '02/27/97'It should read:Given a current date of 2/25/97, returns '02/25/97'TO_CHAR(sysdate, 'DDD') reads:Given a curre...
How to change the default Tab that opens when I start Schema Browser window.
How do I change the default Tab (or object type) that opens when I start the Schema Browser window. My database is large and I have a lot of tables, and it takes a long time to start the Schema Browser window. Changing the startup Tab or object type should allow me to choose with Tab will start the fastest.
Is there a way to change the size displayed in the Tablespaces Screen
In previous versions, all sizes were displayed in MB. Now, in version 12, sizes are displayed in KB, MB or GB depending on the actual size of the tablespace. How can this be change back to the way it was before?
How to get Toad 8.6 script display of table with primary key?
Given a table (for example EMPLOYEES) with a primary key (EMP_ID_PK), Toad 8.6 displays the script in the Schema Browser | Script tab in an alter statement with the primary key having all of the storage information and the index was secondary.For example...ALTER TABLE EMPLOYEES ADD (CONSTRAINT EMP_ID_PKPRIMARY KEY(EMPLOYEE_ID)USING INDEXTABLESPACE USERSPCTFREE 10INITRANS 2MAXTRANS 255STORAGE ...
Supplemental log option in Schema Compare.
When using Toad for Oracle Schema Compare feature to compare a similar table that contains supplemental log between Production and Test databases, Compare Schema will list the tables as different because the group names are different.There is currently no option to turn this comparision (supplemental log) off. It would be ideal if it coulda) Be able to enable/disable supplemental log comparison vi...
The "Execute scripts in Toad session" option does not apply.
After the initial installation or reinstallation of Toad, "Execute scripts in Toad session" option does not seem to be applied correctly when first starting up Toad. The script does not seem to be executed in the Toad session.Toad Options > Oracle > Transactions | Execute scripts in Toad session This option is checked by default. But Toad runs in the SQL Editor as if  this opt...
How to remove or not show the schema name prefix in the Schema Browser right hand side (RHS) panel?
The schema name appears in the beginning of the object name for the create scripts. How can the schema name prefix be removed in the Schema Browser RHS panel and Export DDL?
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Dockable TIC window does not open in Toad
Dockable Toad Intelligence Central (TIC) window does not always open in Toad.  Below are a few scenarios that has been tested. Scenario 1: -          Reset user files-          Run Toad-          Open Team Coding Manager window (use the TC window, specifically)-          Unpin the LHS...
Certain pages do not refresh on the CA web pages in TIC in IE
Toad Intelligence Central server not refreshing in Internet Explorer in some cases.
Opening Team Coding window in Toad causes Access Violation
Opening Team Coding window in Toad causes Access Violation Steps to replicate below:1. Reset user files 2. Run Toad 3. Open Team Coding Manager window (use the TC window, specifically) 4. Unpin the LHS docked windows 5. Close Toad Access Violation.
Connecting to TIC from 12.7 throws AVs in Toad
Connecting to TIC from 12.7 throws AVs in Toad
Common Oracle connection problems
How to troubleshoot connection errors when logging into a supported Oracle database Common Oracle connection errors:* ORA-12154: TNS: could not resolve service name* ORA-12505 TNS: listener could not resolve SID given in connect descriptor* Error: 1.0 [Load Interface dlls failed]* Initialization error: Could not find Oracle_Home\bin\oraXYZ.dll* Initialization error: Could not locate OCI.dll*OCI.dl...
Common Oracle connection issues in Toad for Oracle 10.x & above. Frequently asked questions.
How to troubleshoot connection errors when logging-in to a supported Oracle database using either a 32-bit or 64-bit Oracle Client. Common Oracle Connection errors: ORA-12154: TNS: could not resolve service name ORA-12505 TNS:listener could not resolve SID given in connect descriptor ORA-06413: Connection not opened Error: 1.0 [Load Interface dlls failed] Initialization error: Could not fi...
Get "You have no Oracle clients installed" message when connecting or launching
I get a "You have no Oracle clients installed" or "No OCI.DLL found" error message when connecting or launching.  
How to run Toad on Citrix
What is required to install Toad for Oracle in a CITRIX server environment?
Error: "Access violation at address xxxxxx in module 'OraClient10.Dll'." and "A component named SELiveGridFrame already exists"
When launching Toad for Oracle following errors appear: 1. "Access violation at address xxxxxx in module 'OraClient10.Dll'." 2. "A component named SELiveGridFrame already exists"
Errors "Access violation at address 61DCE86B in module 'OraClient10.Dll'" and ORA-12592
The following errors are occurring frequently within Toad.Access violation at address 61DCE86B in module 'OraClient10.Dll'. Write of address 00000000ORA-12592: TNS:bad packetORA-12569 TNS:packet checksum failureORA-03106: fatal two-task communication protocol error"
Version Full Support as of Limited Support as of Support Discontinued
12.7 6/16/2015
12.6 9/25/2014 9/15/2015
12.5.x 6/5/2014 12/5/2015 3/1/2016
12.1 9/19/2013 3/19/2015 9/19/2015
12.0 6/20/2013 12/20/2014 6/20/2015
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.

Product Support Policies

The Product Support Lifecycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal.

It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. Fixes to older versions are at our discretion. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our products.

We will attempt to answer questions on older versions of our products provided resources are available; however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product.

Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. Refer to the product lifecycle table on your Product Support Page or Knowledge Base for more information.

Full Support

  • Product is fully supported, generally available release/version.
  • Includes most current released version of a product and one or more prior releases.
  • Enhancement requests for this release are accepted and may be considered for future releases.
  • Maintenance releases and/or hot fixes are periodically made available for this release.
  • Release/version is fully supported by both Support and Development.
  • Release/version is available for download from Support Portal.

Limited Support

  • Support is available for this release/version, and we will use best efforts to provide known workarounds or fixes.
  • No new code fixes will be generated except under extreme circumstances and at our discretion.
  • Enhancement requests are not accepted.
  • You are encouraged to plan an upgrade to a release/version on "Full Support".
  • Release/version is available for download from the Support Portal.

Discontinued

  • Includes release/versions which are retired or discontinued.
  • No new patches or fixes will be created for this release.
  • Release is not available for download from the Support Portal.
  • Support will be provided to assist with upgrading to a supported version.
  • Support is not obligated to provide assistance on this version of the product.

Continuing Support

If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software’s end-of-life or end-of-support date. Continuing Support is not guaranteed on every product.

  • Annual software maintenance contract must be renewed.
  • Includes uninterrupted access to technical support via phone, online and chat.
  • Support Engineers will provide known workaround solutions and fixes.
  • Fee-based service available on selected products.

    Product Enhancements

    If you are interested in submitting product enhancement requests, you can do so by creating a case with support. When we receive a product enhancement request, the Support Engineer will work to define and clearly document the request. Once documented, the request will be submitted into the enhancement review system, the identification number will be provided to the submitter, and the support case will be closed.

    Product Management will review the open enhancement requests on a periodic basis and consider them for inclusion in a future product release. Product enhancements will not be considered or implemented in current or prior product releases. There is no guarantee that a specific enhancement request will be implemented in a future version of our product. It is at our discretion if a certain enhancement will be offered for an additional charge or as a chargeable option.

    Product Defects

    If your issue is determined to be a defect in the product, it is recorded in our defect tracking system, a unique Defect Identifier (ID) will be provided to you and the support case will be closed. Notifications of new product releases will be emailed to you as long as you who have configured your profile to receive product notifications. Release Notes for new releases of products will contain the list of Defect Identifiers that were addressed in the release. You can review the release notes or search the Knowledge Base on the Support Portal using your Defect Identifier to see if the issue has been addressed. We do not guarantee that all defects identified will be fixed in a future release of the product.

    Our products have license keys generated for their use. Some products require a new license key when upgrading to a new release and/or patch. We also recommend that prior to any migration or upgrade of products, new licenses are confirmed as functioning properly as some license keys are machine and machine name specific.

    If you have questions regarding licensing of a product please complete the form available on the Support Portal Licensing Page. A Dell Software Licensing Representative will respond to your query within 24 hours.

    You may also email the Dell Software Licensing team: license@software.dell.com.

    For SonicWALL specific licensing questions, contact SonicWALL Customer Service.

    Support for Trial Users

    We offer software trials on selected products for testing purposes. Support for trial users is limited to 30 days from the registration date. Service Requests for your trial product may only be submitted during the first 30 days of your testing period. You will still have unlimited access to our Support Portal for accessing the Knowledge Base and Product Pages.

    Customizations policy for Dell Software products

    A customization indicates functionality and configurations added to a product that are not provided as part of the core product release and, as such, would be outside the scope of normal support and maintenance. Customizations may take the form of new or modified scripts used within or alongside our products, as well as additional functionality such as custom reports, dashboards, rules, automated actions, etc. developed by you, your partners, or our Professional Services Organization.

    Support and Customizations

    We do not perform or maintain customizations. The design and development of customizations to our products is your responsibility. Assistance from Support will be limited to helping ensure that the product's functionality which enables the addition of customizations is functioning as expected. Alternatively, you may obtain guidance through product specific community sites or the Support Knowledge Base.

    Advanced Assistance

    If more thorough and detailed assistance is needed to design and develop customizations, we recommend that you engage our Professional Services Organization or fully certified partners to assist. Their expertise in designing customized solutions will ensure customers receive maximum value and product adoption. In addition to providing post-implementation expert services, Professional Services also offers a variety of pre-packaged customizations for some products which may meet your specific requirements.

    Training & Certification

    We recommend that you obtain the appropriate product training before attempting to design, develop, and implement any customization to our products. Our training courses will equip you with the necessary knowledge and ability to design and implement effective changes to our products. For more detail on the training services available, please refer to Training & Certification Services .

    Maintaining Customizations

    Careful consideration should be given to all customizations during future migration or upgrade exercises to new product and platform versions. Customizations could inhibit the upgrade itself and may require a level of re-work to continue functioning properly. Support does not take ownership for any customizations. We strongly encourage you to document and maintain records on any implemented customization work. These records can be useful in isolating problems that may be attributable to the customization or a defect in the core product.

    Support Policy on Virtualization

    Virtualization is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications or end users interact with those resources. It is able to make a single physical resource, such as a server, operating system, application or storage device, appear to function as multiple logical devices. It can also make multiple physical resources such as storage devices or servers appear as a single logical resource. As a result virtualization enables IT departments to increase the utilization of resources, increase high availability, and simplify back-up, systems administration and recovery procedures. It also allows IT departments to be more responsive to the dynamic needs of the business. Examples of virtualization technologies include VMware ESX Server, Citrix/XenServer and Microsoft Windows Server 2008 Hyper-V.

    Our products leverage the binary compatibility offered through virtualization technologies, which provide complete transparency to the operating systems and applications deployed. As a result, for all casework received where the Dell Software product is being used in a virtual environment, we will assume that the problem is common to both native and virtual operating environments, and that we will only require the customer to recreate the problem in a native environment if and when there is reason to believe that the problem is unique to the virtual environment itself.

    From a purely functional perspective, our products will operate in exactly the same way, however we can make no guarantees with respect to performance or scalability in a virtualization environment running multiple virtual instances. Configuration aspects such as CPU, memory availability, I/O subsystem and network infrastructure can all influence such a deployment, which should be given careful consideration to ensure the virtual layer has the necessary resources available to provide a satisfactory user experience.

    Support Policy on Third-Party Software

    We are committed to providing products which work on the latest platforms and technologies available in the industry today. We work closely with technology vendors to ensure earliest possible compatibility with our solutions. We provide full details of all systems requirements, together with platform and third-party product versions supported with our products, in the Release Notes published for each product. These include operating system versions, service pack levels, mail clients or server versions, database versions, browsers and other related technology supported and at which particular version level our products have been formally tested and certified to run against. The support of future platform versions, new service packs and other related technologies would be taken into consideration and addressed during the regular product maintenance and release cycles of our products. This provides ongoing upward compatibility of our products as used in customer environments. It should be noted therefore that there could be a delay between the availability of the latest platform technology release or service patch, and the product version certified to operate against this. Please contact Support should you have any questions with regards to the current support status of any product and a particular related platform, patch or third-party product support not explicitly documented in our release notes.

    For more information about the latest third-party platforms and versions supported, please review the System Requirements section of the release notes for your product or search our Knowledge Base on the Support Portal. Please note that while we do not directly or officially support third-party software, we work closely with many other providers to ensure our customers receive the best possible service at all times.

    Regional software license agreement applicable to your use of the software is available below (including software preinstalled on Dell hardware or made available to you by download, disk media or otherwise, at no additional cost).

    Click here to find your regional agreement.

    See all Support Policies