Product Support - Toad for Oracle

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The ten most useful features in Toad for Oracle
This article discusses the top ten most useful features in Toad for Oracle.  It will explain what these features are and how to use them to make life easier.
How to purchase or buy Toad? How to acquire a Commercial license key for Toad?
How to purchase or buy Toad, SQL Optimizer, or SQL Navigator products? How to acquire a Commercial license key? How to get a price quote?
How and where to download a trial version of Dell Software Products?
How and where to download a trial version of Dell Software Products?
How do you download a trial version? We already have a product licensed but I want to try extra features.
How do you download a trial version of Toad for Oracle?I have Toad for Oracle licensed for the standard edition, but am insterested in try the DBA module and the Xpert edition (that includes Optimizer).
How to access Toadworld forums and interact with other users while staying in Toad for Oracle 12
Is there a way to access Toadworld forums and communicate with other users while staying in Toad for Oracle?
How can I collaborate with other users through Toad for Oracle?
How can I collaborate with other users through Toad for Oracle?
How to get assistance with issues regarding ToadWorld.com.
How to get assistance with issues regarding ToadWorld.com.  
How to install and configure an Oracle Instant Client for use with Toad for Oracle?
<p>If an instant client is wanted to be used, instead of a full client, how would that Oracle Instant Client be installed and configured?  How to setup or apply an Oracle Instant Client?</p>
How to download a commercial software installer? Need installer by FTP or mail.
How to download a Commercial version installer from the Dell Support Portal (SupportLink)?In some situations, it errors out during the download and won't let the download to complete even though a current support maintenance contract exists.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

VIDEO - How to install Toad for Oracle 12.7 using the new Web Installer.
How to install Toad for Oracle 12.7 using the new Web Installer. 
Is there an msi version of the installation?
On the Product Download page, the installation file is an exe. But some companies do not allow downloads for exe files. Is there an msi version that can be downloaded instead? 
Toad 12.7 fails on installation or seems to complete without installing anything
When running the toad_for_oracle_2015_x64_full.exe, the installation fails or completes with no errors but nothing installs.
Toad for Oracle 12.7 - 2015 Suite 64-Bit (Full)
The Full Installer is intended to be used by administrators in cases where background download-on-demand of individual Suite components is impractical or not preferred. This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad for Oracle Develop...
Toad for Oracle 12.7 - 2015 Suite 32-Bit (Full)
The Full Installer is intended to be used by administrators in cases where background download-on-demand of individual Suite components is impractical or not preferred. This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad for Oracle Develop...
Toad for Oracle 12.7 - 2015 Suite 64-Bit (Web)
The Web Installer is intended to be used by end users. This installer will configure itself based on the supplied license key and only download those components selected by the end user. This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad ...
Toad for Oracle 12.7 - 2015 Suite 32-Bit (Web)
The Web Installer is intended to be used by end users. This installer will configure itself based on the supplied license key and only download those components selected by the end user. This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad ...
Toad for Oracle 12.7 - 2015 Suites MSI .Zip File
The MSI installation option is intended to be used by administrators for special installation cases only (e.g. silent install, repackaging, etc). This installer may be used for the following Toad editions: - Toad for Oracle Base Edition - Toad for Oracle Professional Edition - Toad for Oracle Xpert Edition - Toad for Oracle Development Suite - ...
Toad for Oracle Fundamentals Training - Free to Customers Using Toad for Oracle 12.5 or Later
This self-paced, web-based training course is available for FREE to customers using Toad for Oracle 12.5 or later. If you have an older release, please visit our Support portal  to upgrade. If you have any questions, please contact your local Sales Representative for further details at sales@software.dell.comSelf-paced, web-based course designed for Oracle professionals interested in learning...
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Toad for Oracle Fundamentals Training - Free to Customers Using Toad for Oracle 12.5 or Later
This self-paced, web-based training course is available for FREE to customers using Toad for Oracle 12.5 or later. If you have an older release, please visit our Support portal  to upgrade. If you have any questions, please contact your local Sales Representative for further details at sales@software.dell.comSelf-paced, web-based course designed for Oracle professionals interested in learning...
Toad for Oracle DBAs - Performance Management
This course is for Oracle DBAs who needs to learn how to best leverage the Toad DBA Suite for Oracle to diagnose and resolve database performance issues, determine where the performance bottlenecks are, and how to resolve poorly performing SQL and PL/SQL queries.
Toad for Oracle Fundamentals Training
The Toad for Oracle Fundamentals Training is a self-paced, web-based training course is for Oracle Professionals who needs to learn how to install and configure the product, learn the core features, and how to increase his/her productivity utilizing Toad for Oracle.
Does Toad support being installed on a Virtual Machine?
Does Toad for Oracle support being installed on a Virtual Machine (such as VMware or Microsoft Virtualization Application)?
Can't login to Toad. What is the Toad password?
What is the Toad password?The account is locked so it needs to be unlocked and the password reset.There is a prompt that the password has expired, and to reset, the old password is needed, but what is the old password? 
What is the URL Toad for Oracle uses to access 'Check for Updates' or 'Download Toad Tips'?
I'm trying to use the Help | Check for Updates or the Help | Download Toad Tips option from the main menu in Toad for Oracle, but I'm receiving a message indicating the page cannot be accessed.I'm behind a strict firewall, what are the URLs these features access to add them to my firewall's exception list?
"OCI_INVALID_HANDLE" or "Invalid Cursor" errors in Toad for Oracle and SQL Navigator.
Toad for Oracle and SQL Navigator users receive an "OCI_INVALID_HANDLE" error when doing any of the following actions: - Executing explain plan - Opening SQL Editor window - Opening Procedure Editor window - Opening Schema Browser - Connecting to the database
Active connection not showing up in Database Browser
After opening Toad, then connecting to a database, then opening the Database Browser and selecting the check box "Connected servers only"; the list is blank. Expecting to see the active connection already in the Database Browser to start monitoring.
Problem with creating INSERT statements from a result set in Toad 9.0.1
After creating INSERT statements from a result set using the Save as function in Toad 9.0.1, it results in unsolicited line feeds making the SQL invalid. The "Save as" option has been used with the following settings: - to Clipboard - all rows / only selected rows (no difference in behaviour) - INSERT Statements - no include of schema name - no include of NULL text - no include of SQL State...
Session Browser | Top Sessions tab is very slow to respond and at time hangs Toad.
Selecting the Session Browser's Top Sessions tab takes a long time to display or at time hangs Toad.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Dockable TIC window does not open in Toad
Dockable Toad Intelligence Central (TIC) window does not always open in Toad.  Below are a few scenarios that has been tested. Scenario 1: -          Reset user files-          Run Toad-          Open Team Coding Manager window (use the TC window, specifically)-          Unpin the LHS...
Certain pages do not refresh on the CA web pages in TIC in IE
Toad Intelligence Central server not refreshing in Internet Explorer in some cases.
Opening Team Coding window in Toad causes Access Violation
Opening Team Coding window in Toad causes Access Violation Steps to replicate below:1. Reset user files 2. Run Toad 3. Open Team Coding Manager window (use the TC window, specifically) 4. Unpin the LHS docked windows 5. Close Toad Access Violation.
Connecting to TIC from 12.7 throws AVs in Toad
Connecting to TIC from 12.7 throws AVs in Toad
Common Oracle connection problems
How to troubleshoot connection errors when logging into a supported Oracle database Common Oracle connection errors:* ORA-12154: TNS: could not resolve service name* ORA-12505 TNS: listener could not resolve SID given in connect descriptor* Error: 1.0 [Load Interface dlls failed]* Initialization error: Could not find Oracle_Home\bin\oraXYZ.dll* Initialization error: Could not locate OCI.dll*OCI.dl...
Common Oracle connection issues in Toad for Oracle 10.x & above. Frequently asked questions.
How to troubleshoot connection errors when logging-in to a supported Oracle database using either a 32-bit or 64-bit Oracle Client. Common Oracle Connection errors: ORA-12154: TNS: could not resolve service name ORA-12505 TNS:listener could not resolve SID given in connect descriptor ORA-06413: Connection not opened Error: 1.0 [Load Interface dlls failed] Initialization error: Could not fi...
Get "You have no Oracle clients installed" message when connecting or launching
I get a "You have no Oracle clients installed" or "No OCI.DLL found" error message when connecting or launching.  
How to run Toad on Citrix
What is required to install Toad for Oracle in a CITRIX server environment?
Launch Toad error: “Project file error in line #1:” and error when opening a query: “Toad for Oracle has stopped working”
Start Toad and the errors below are received:“Project file error in line #1:”and“An invalid input line was encountered: Empty line in project file found.”Then when opening the SQL query, the error below is received:“Toad for Oracle has stopped working”
"Project file error in line # 1: << TOAD ER Diagram >>" and "The application has enco
User gets an error that says "Project file error in line # 1: << TOAD ER Diagram >>" when launching Toad for Oracle. Clicking the OK button gives another error "The application has encountered a problem. We are sorry for the inconvenience. '<<' is not a valid integer value." Clicking on the OK button again allows the user to continue launching and using Toad.
Version Full Support as of Limited Support as of Support Discontinued
12.7 6/16/2015
12.6 9/25/2014 9/15/2015
12.5.x 6/5/2014 12/5/2015 3/1/2016
12.1 9/19/2013 3/19/2015 9/19/2015
12.0 6/20/2013 12/20/2014 6/20/2015
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.

Product Support Policies

The Product Support Lifecycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal.

It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. Fixes to older versions are at our discretion. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our products.

We will attempt to answer questions on older versions of our products provided resources are available; however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product.

Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. Refer to the product lifecycle table on your Product Support Page or Knowledge Base for more information.

Full Support

  • Product is fully supported, generally available release/version.
  • Includes most current released version of a product and one or more prior releases.
  • Enhancement requests for this release are accepted and may be considered for future releases.
  • Maintenance releases and/or hot fixes are periodically made available for this release.
  • Release/version is fully supported by both Support and Development.
  • Release/version is available for download from Support Portal.

Limited Support

  • Support is available for this release/version, and we will use best efforts to provide known workarounds or fixes.
  • No new code fixes will be generated except under extreme circumstances and at our discretion.
  • Enhancement requests are not accepted.
  • You are encouraged to plan an upgrade to a release/version on "Full Support".
  • Release/version is available for download from the Support Portal.

Discontinued

  • Includes release/versions which are retired or discontinued.
  • No new patches or fixes will be created for this release.
  • Release is not available for download from the Support Portal.
  • Support will be provided to assist with upgrading to a supported version.
  • Support is not obligated to provide assistance on this version of the product.

Continuing Support

If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software’s end-of-life or end-of-support date. Continuing Support is not guaranteed on every product.

  • Annual software maintenance contract must be renewed.
  • Includes uninterrupted access to technical support via phone, online and chat.
  • Support Engineers will provide known workaround solutions and fixes.
  • Fee-based service available on selected products.

SonicWALL Product Lifecycle Management

SonicWALL products have five post-release phases: Last Day Order (LDO), Active Retirement (ARM), Last Day Order for One-Year Support, Limited Retirement Mode (LRM) and End of Support (EOS).

  • Last Day Order (LDO) is advanced notification that we intend to start the end of life process. LDO is informational only and products in this phase are active and continue to sell support contracts.
  • Active Retirement Mode (ARM) is an announcement that we are no longer actively manufacturing or selling the product. Support contracts for products in this phase will continue to be available. During this time, we may release a limited number of new features and will issue bug fixes only to the latest version of firmware available on the device. Support is available throughout ARM for products with an active support contract. The duration of ARM is two years beginning one day after the end of Last Day Order.
  • One-Year Support Last Day Order represents the final day to purchase a one-year support contract or subscription service that bundles support from Dell SonicWALL Partners. You may purchase and activate the one-year support contract so that the product will be eligible to receive support until the product has reached End of Support.
  • Limited Retirement Mode (LRM) is an announcement to indicate that we will no longer develop or release firmware updates or new features for these products. Software and firmware support for products in LRM is limited to critical bugs and security vulnerabilities. The duration of this phase is three years beginning one day after the end of Active Retirement Mode.
  • End of Support (EOS) is an announcement to indicate that we will no longer provide technical support, firmware updates/upgrades or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable. We may continue to offer security service subscriptions during the End of Support phase, but we will no longer provide technical support for the product or any security service running on it.

Product Enhancements

If you are interested in submitting product enhancement requests, you can do so by creating a case with support. When we receive a product enhancement request, the Support Engineer will work to define and clearly document the request. Once documented, the request will be submitted into the enhancement review system, the identification number will be provided to the submitter, and the support case will be closed.

Product Management will review the open enhancement requests on a periodic basis and consider them for inclusion in a future product release. Product enhancements will not be considered or implemented in current or prior product releases. There is no guarantee that a specific enhancement request will be implemented in a future version of our product. It is at our discretion if a certain enhancement will be offered for an additional charge or as a chargeable option.

Product Defects

If your issue is determined to be a defect in the product, it is recorded in our defect tracking system, a unique Defect Identifier (ID) will be provided to you and the support case will be closed. Notifications of new product releases will be emailed to you as long as you who have configured your profile to receive product notifications. Release Notes for new releases of products will contain the list of Defect Identifiers that were addressed in the release. You can review the release notes or search the Knowledge Base on the Support Portal using your Defect Identifier to see if the issue has been addressed. We do not guarantee that all defects identified will be fixed in a future release of the product.

Our products have license keys generated for their use. Some products require a new license key when upgrading to a new release and/or patch. We also recommend that prior to any migration or upgrade of products, new licenses are confirmed as functioning properly as some license keys are machine and machine name specific.

If you have questions regarding licensing of a product please complete the form available on the Support Portal Licensing Page. A Dell Software Licensing Representative will respond to your query within 24 hours.

You may also email the Dell Software Licensing team: license@software.dell.com.

For SonicWALL specific licensing questions, contact SonicWALL Customer Service.

Support for Trial Users

We offer software trials on selected products for testing purposes. Support for trial users is limited to 30 days from the registration date. Service Requests for your trial product may only be submitted during the first 30 days of your testing period. You will still have unlimited access to our Support Portal for accessing the Knowledge Base and Product Pages.

Customizations policy for Dell Software products

A customization indicates functionality and configurations added to a product that are not provided as part of the core product release and, as such, would be outside the scope of normal support and maintenance. Customizations may take the form of new or modified scripts used within or alongside our products, as well as additional functionality such as custom reports, dashboards, rules, automated actions, etc. developed by you, your partners, or our Professional Services Organization.

Support and Customizations

We do not perform or maintain customizations. The design and development of customizations to our products is your responsibility. Assistance from Support will be limited to helping ensure that the product's functionality which enables the addition of customizations is functioning as expected. Alternatively, you may obtain guidance through product specific community sites or the Support Knowledge Base.

Advanced Assistance

If more thorough and detailed assistance is needed to design and develop customizations, we recommend that you engage our Professional Services Organization or fully certified partners to assist. Their expertise in designing customized solutions will ensure customers receive maximum value and product adoption. In addition to providing post-implementation expert services, Professional Services also offers a variety of pre-packaged customizations for some products which may meet your specific requirements.

Training & Certification

We recommend that you obtain the appropriate product training before attempting to design, develop, and implement any customization to our products. Our training courses will equip you with the necessary knowledge and ability to design and implement effective changes to our products. For more detail on the training services available, please refer to Training & Certification Services .

Maintaining Customizations

Careful consideration should be given to all customizations during future migration or upgrade exercises to new product and platform versions. Customizations could inhibit the upgrade itself and may require a level of re-work to continue functioning properly. Support does not take ownership for any customizations. We strongly encourage you to document and maintain records on any implemented customization work. These records can be useful in isolating problems that may be attributable to the customization or a defect in the core product.

Support Policy on Virtualization

Virtualization is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications or end users interact with those resources. It is able to make a single physical resource, such as a server, operating system, application or storage device, appear to function as multiple logical devices. It can also make multiple physical resources such as storage devices or servers appear as a single logical resource. As a result virtualization enables IT departments to increase the utilization of resources, increase high availability, and simplify back-up, systems administration and recovery procedures. It also allows IT departments to be more responsive to the dynamic needs of the business. Examples of virtualization technologies include VMware ESX Server, Citrix/XenServer and Microsoft Windows Server 2008 Hyper-V.

Our products leverage the binary compatibility offered through virtualization technologies, which provide complete transparency to the operating systems and applications deployed. As a result, for all casework received where the Dell Software product is being used in a virtual environment, we will assume that the problem is common to both native and virtual operating environments, and that we will only require the customer to recreate the problem in a native environment if and when there is reason to believe that the problem is unique to the virtual environment itself.

From a purely functional perspective, our products will operate in exactly the same way, however we can make no guarantees with respect to performance or scalability in a virtualization environment running multiple virtual instances. Configuration aspects such as CPU, memory availability, I/O subsystem and network infrastructure can all influence such a deployment, which should be given careful consideration to ensure the virtual layer has the necessary resources available to provide a satisfactory user experience.

Support Policy on Third-Party Software

We are committed to providing products which work on the latest platforms and technologies available in the industry today. We work closely with technology vendors to ensure earliest possible compatibility with our solutions. We provide full details of all systems requirements, together with platform and third-party product versions supported with our products, in the Release Notes published for each product. These include operating system versions, service pack levels, mail clients or server versions, database versions, browsers and other related technology supported and at which particular version level our products have been formally tested and certified to run against. The support of future platform versions, new service packs and other related technologies would be taken into consideration and addressed during the regular product maintenance and release cycles of our products. This provides ongoing upward compatibility of our products as used in customer environments. It should be noted therefore that there could be a delay between the availability of the latest platform technology release or service patch, and the product version certified to operate against this. Please contact Support should you have any questions with regards to the current support status of any product and a particular related platform, patch or third-party product support not explicitly documented in our release notes.

For more information about the latest third-party platforms and versions supported, please review the System Requirements section of the release notes for your product or search our Knowledge Base on the Support Portal. Please note that while we do not directly or officially support third-party software, we work closely with many other providers to ensure our customers receive the best possible service at all times.

Regional software license agreement applicable to your use of the software is available below (including software preinstalled on Dell hardware or made available to you by download, disk media or otherwise, at no additional cost).

Click here to find your regional agreement.

See all Support Policies