Product Support - Toad for Sybase

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

Toad for Sybase 2.1 Editions Release Notes Toad™ for Sybase® Editions 2.1 Release Notes
Toad for Sybase 2.1 Release Notes Toad for Sybase 2.1 Release Notes
Download, Denial - Cannot download Toad (or another product). Error: "We are unable to process your request for Toad for Oracle..."
After logging into Support Portal and trying to download Toad, it notes the following error:  "We are unable to process your request for <product>. Our records do not show a previous purchase or Support Maintenance contract for <product>. If you feel you have received this message in error, please contact our Support Renewal Group. For local Support Renewal hours of operation...
How to change the column order shown in the column tab and creation script tab
How to change the column order shown in the column tab and creation script tab.
How to save a SQL script from the editor directly to a project in Project Manager
There are several SQL scripts that are run frequently and would like to be able to access these from the Project Manager. Is it possible to save a SQL script from the Editor window directly to a project in Project Manager?
How to request a license key for any Dell Software Product?
Where can commercial licensing key credentials (Authorization Key and Site Message) be retrieved for any Dell / Quest Software Product?
How to download a commercial software installer? Need installer by FTP or mail.
How do I download a Commercial version installer from Support Portal (SupportLink)?In some situations, it errors out during download, and won't let me download even though I have a current maintenance contract.
How to purchase or buy Toad? How to acquire a Commercial license key for Toad?
How to purchase or buy Toad, SQL Optimizer, or SQL Navigator products? How to acquire a Commercial license key? How to get a price quote?
How to silent uninstall the 'Quest Installer' program that manages many Dell/Quest product installs?
How to silently un-install the 'Quest Installer' program that manages many Dell/Quest product installations?
Auto Update redirects to trial software
When offered to download a new version of the commercial software, the customer is redirected to a trial version of software.

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Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Toad DBA Suite for Sybase 2.1
The Toad DBA Suite for Sybase installer is applicable for the following editions: - Toad DBA Suite for Sybase. Your Toad DBA Suite for Sybaser license key determines the edition and will enable the appropriate functionality accordingly. The Toad DBA Suite for Sybase consists of: Toad for Sybase Xpert (includes Quest SQL Optimizer for Sybase ASE), Toad Data Modeler, Spotlight on Sybase ASE and Be...
Toad Development Suite for Sybase 2.1
The Toad Development Suite for Sybase installer is applicable for the following editions: - Toad Development Suite for Sybase. Your Toad Development Suite for Sybaser license key determines the edition and will enable the appropriate functionality accordingly. The Toad Development Suite for Sybase consists of: Toad for Sybase Xpert (includes Quest SQL Optimizer for Sybase ASE) and Benchmark Fact...
Toad for Sybase 2.1 .MSI Installer (Special Installation Only)
The Toad for Sybase .MSI installer is used for silent installation only, which provides a convenient method for corporate deployment to multiple machines that use the same settings or installation directory. Refer to the Toad for Sybase 1.4 Installation Guide for advantages and disadvantages of the .MSI installer.
Toad for Sybase 2.1 Installer
This Toad for Sybase 2.1.0.2921 installer is applicable for the following editions:- Toad for Sybase Base- Toad for Sybase Xpert (includes Quest SQL Optimizer for Sybase ASE)- Toad for Sybase Xpert with DB Admin Module (includes Quest SQL Optimizer for Sybase ASE)Your Toad for Sybase license key determines the edition and will enable Toad for Sybase functionality accordingly.
Toad for Sybase 2.1 Editions Installation Guide Toad for Sybase Editions 2.1 Installation Guide
Toad for Sybase 2.1 Installation Guide Toad™ for Sybase® Installation Guide
Is there an msi version of the installation?
On the Product Download page, the installation file is an exe. But some companies do not allow downloads for exe files. Is there an msi version that can be downloaded instead? 
Toad for Sybase 2.0.1 Patch
Toad for Sybase 2.0.1 Patch Information This hotfix/patch may receive additional testing. If you are not severely affected by the issue that this hotfix/patch addresses, it is recommended that you install the next full release of Toad for Sybase that includes this hotfix/patch. For complete product information, refer to the Toad for Sybase 2.0 product documentation. This hotfix/patch addresses ...
Quest Installer setup failed. Examine setup log for details
Error when installing Toad for Sybase Quest Installer setup failed. Examine setup log for details

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Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Error, "Sybase Database Error - Syntax error near 'default' on line 13" right after connecting to database
After connecting to a server the following error occurs:Sybase Database Error - Syntax error near 'default' on line 13Able to click Ignore and Toad resumes as normal. What does this error mean?

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The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Generate SQL function outputs columns in random non-alphabetical order
Generate SQL (select/insert/update) for an IQ table generates the column list in a seemingly random non-alphabetical order. Works fine for ASE tables, but not IQ
Intellisense window is disappearing right after it appears
In the editor, the intellisense (code completion) window disappears immediately after it pops up. It is not possible to use because it is not there long enough to select anything from it.
Toad for Sybase displays nonclustered indexes as clustered and with faulty parameters
Toad for Sybase displays nonclustered indexes as clustered and with faulty parametersIf you add the following nonclustered index: create nonclustered index test_file_ix on test(test_file_id) goToad creates a clustered index code in the database.
Autocommit still occurs even when autocommit is turned off
Even with the autocommit feature turned off, an autocommit is still run after a DML SQL statement is executed in the editor.
Cannot Create New Connection to Sybase IQ and Sybase SQL Anywhere. They are grayed-out.
Toad for Sybase Trial Version.  Unable to connect to Sybase IQ and Sybase SQL Anywhere.  The choices are grayed-out.
Schema Compare, Error, Load source failed., Value 2147483749 out of range for destination.
When performing a Schema Compare functionlity within Toad for Sybase for SAP Sybase SQL Anywhere database Server version 16.0 returns the message: Hit with errors :"Load source failed.""Value 2147483749 out of range for destination"
Error "Control does not support transparent background colors" after changing background color for Editor
Change background color to Transparent is throwing an error when Editor window is opened1. Launch Toad2. Go to Tools | Options | Editor | General3. Select 'Background' dropdown | Web | Transparent4. Apply | OK5. Launch an Editor and the following exception error occurs: Exception: System.ArgumentException Message :"Control does not support transparent background colors"Stack...
Connecting to ASE 15.5 or 15.7 - System.FormatException Input string was not in a correct format
Connecting to ASE 15.5. database results in the following error:System.FormatException Input string was not in a correct format. Stack Trace: at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt) at Quest.Toad.Sybase.Trl.TypeListTrl.GetTrls() at Quest.Toad.Trl.TrlExtensions.GetTrls(ITrl trl) at Quest.Toad.DatabaseBrowser.ObjectPaletteControl.AnySchemaTrl() at Qu...
Getting a rectangle with a red cross instead of the dropdown with the available objects.
Getting a rectangle with a red cross instead of the dropdown with the  available objects. Sometimes this happens after 2 minutes working with the application and sometimes after two days.
The One Click Export Tool Bar is empty
When the One Click Export Tool Bar is enabled, it is empty.  A new tool bar does appear, but there is nothing in it.

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Version Full Support as of Limited Support as of Support Discontinued
2.1 5/27/2014
2.0 8/19/2013
1.4 3/26/2013
1.3 10/24/2012
1.2 7/18/2012 12/1/2013 5/1/2014
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.