Product Support - TPAM Appliance

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

Is it possible to exclude certain characters from the Password Rules?
Is it possible to exclude certain alphanumerical characters from the password rules? Is it possible to exclude characters from the password rules to exclude characters, in particular similar characters (eg. i0oOIlJ1).
Does TPAM have the ability to migrate and consolidate accounts to a new Managed System?
If managed accounts currently exist on multiple managed systems, is there a way to easily migrate and consolidate the managed accounts to one single new Managed System?
Request License File for 2.4 appliance.
Request License File for 2.4 appliance
Do users that have been disabled still receive email notifications?
Do UserIDs that have been disabled still receive email notifications (whenever password/sessions requests are made etc) ?
Using :myaccount: functionality with PSM
Using :myaccount: functionality with PSM. What is the :myaccount?
How does :prompt: functionality work? Is it possible to logon to a domain account when using the :prompt: functionality?
How does :prompt: functionality work? Is it possible to logon to a domain account when using the :prompt: functionality?
Ports used by "Windows" or "Windows AD" platforms
What network ports are used by "Windows" or "Windows AD" platforms? Does TPAM use WMI? Is it possible to limit the ports TPAM uses?
Does GHOST glibc vulnerability (CVE-2015-0235) impact PAR/TPAM ?
Does GHOST glibc vulnerability (CVE-2015-0235) impact PAR/TPAM ?
Differences between :prompt: and :myaccount:
Differences between :prompt: and :myaccount:
Which platforms support Account Discovery?
Which platforms support Account Discovery?
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Account is showing as a Synchronized Password
Account is showing as a still Synchronized Password, however, the "Synchronised Password" has been deleted. When going in the account, the buttons are grayed out and the warning shows: "Only the Release Notify Email address, Account Description, and Ticket System information can be modified for a Synchronized Password Subscriber"
Does the Virtual DPA have VMWare tools installed?
Does the Virtual DPA have VMWare tools installed, or is it possible to install these tools?
Which languages/character sets are supported in the web interfaces?
Which languages/character sets are supported in the web interfaces?
TPAM Appliance 2.5 Download Site
To download software for Quest One TPAM Appliance 2.5, please click on the link below and you will be redirected to the download site:https://hq01.e-dmzsecurity.com/edmzcust/
TPAM 2.5 Migration GuideThe following guide details the steps involved in migrating from TPAM 2.3.768 or 2.4.804 to TPAM 2.5.x.
Migration error: "“Error running CodeBlock "2.4.804_PAR_db_tables", Block #167: Could not find store
Error when migrating from 2.3.768 “Error running CodeBlock "2.4.804_PAR_db_tables", Block #167: Could not find stored procedure 'master..sp_PAR_cmdshell'.”
HotFix_6788 to address vulnerability identified under versions 2.5.904 – 2.5.912 of TPAM/PPM/PSM
ProblemA critical security vulnerability has been identified in the Dell One TPAM appliance that has resulted from the discovery of the ShellShock vulnerability (CVE-2014-6271).How does this affect TPAM?The TPAM appliance contains a Linux subsystem that provides services required to manage the diverse range of target platforms that are supported. This subsystem includes the Bash shell that has rec...
Where to obtain the Virtual Cache Server files; can they be downloaded?
The 2.5 Administration Guide discusses the Virtual Cache server, and the .OVA files for this virtual machine.  How can these files be obtained?
TPAM 2.5 Upgrade FAQ
TPAM 2.5 Upgrade Process - Frequently Asked Questions
Applying a patch and receiving an error: "FATAL ERROR: No valid setup instructions are included
When attempting to apply a patch on a TPAM system the following message appears in the Patch Log: FATAL ERROR: No valid setup instructions are included in the distribution. Decoding and decrypting installation instructions... Creating the install and uninstall directories... Authenticity verified Applying Patch XXXXXXXX.zip... Verifying authenticity of the source file...
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Client Setup Instructions Manual
Client Setup Instructions Manual
SSH daemon configuration for SSH Tunnel for Oracle connections
What options are required on the SSH server when configuring an SSH tunnel?
Dell One TPAM Implementation & Administration
This course is designed to teach students the architecture, deployment and configuration of Dell One TPAM.
Which models or types of Cisco appliances are supported for management by TPAM?
Which models or types of Cisco appliances are supported for management by TPAM?
Can TPAM manage VNC password ?
Can TPAM manage VNC password ? Can TPAM manage VNC View-only Password ?
Are Windows 2003 supported ?
Are Windows 2003 supported ?
Can an ISA user import accounts and include initial passwords?
Is it possible to grant ISA users the ability to import accounts and initial passwords?
Auto discovery from an LDAP server fails "ERROR: The LDAP server returned an unknown error"
When clicking on "Directory Explorer" the below error is returned:Warning: ERROR: The LDAP server returned an unknown error. at System.DirectoryServices.Protocols.LdapConnection.Connect(). Platform: ldap Domain: :<PORT> Container:Or when trying to "Validate DN" the following error is shown:The distinguished name <DN> ERROR: The LDAP server returned an unknown error....
Non ascii characters can not be cut and pasted into a PSM session
When accessing a RDP session on TPAM no umlauts can be pasted via the clipboard.Host System - > PSM Session does not allow copy and paste function when non ascii characters are in the copy/pasted text. PSM Session - > Host system allows non ascii characters to be copy and pasted.
Is it possible to perform uploads when using a PSM platform type 'PSM Web Access'?
Is it possible to perform a file upload within a PSM Web Session (platform type 'PSM Web Access').
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Internet Explorer Compatibility View may cause display issues in TPAM 2.5.x
There have been reports of certain pages in the TPAM web interface not loading correctly and some buttons not triggering correctly when "Compatibility View" is enabled in Internet Explorer 8,9, 10 or 11. Known issues when using IEs compatilbity mode/view- When browsing the /tpam, /admin, or /config interface of the TPAM Appliance the banner is not correctly displayed. - Light ...
Error validating DN if DN contains space
When user is attempting to configure the LDAP Auto Discovery, the validate DN returns an error similar to below:The DN that TPAM is querying has a space in its name eg. Test UsersWarning: Root path: LDAP://yourdomain.domain.com/RootDcom. Auth ucomr: administrator@yourdomain.domain.com. Directory agent comt. comarch path: LDAP://yourdomain.domain.com/OU=TPAM OU,OU=tpam,DC=yourdomain,DC=domain,DC=co...
'GetFileAjax.asp not found' error when trying to download files from TPAM using Internet Explorer 8
When using Internet Explorer 8, and trying to download files from the appliance, an error is seen: 'GetFileAjax.asp not found'. 
Batch update is unable to set Multi-Group Approver to N
Unable to find a way to modify the 'Multi-Group Approver' from 'Y' to 'N'.  Any changes to the number of approvers or the 'Multi-Group Approver' column results in the change being ignored. 
Error seen when deleting a certificate; "System.ApplicationException"
Error is seen when trying to delete a certificate using the 'Remove Certificate' button on the 'TPAM Trusted CA Certificates' screen.Full text of the error:"System.ApplicationException: Can\'t locate public static method Remove(System.String, System.String, System.String, System.Boolean) for Quest.Perl.Helpers.TrustedCACertstore"
Using the options under TPAM 'Batch Processing', it is possible to select an executable file and upload to the appliance. Can this be prevented?
It should not be possible to upload executable files when using menu options under the 'Batch Processing' tab.
Test System fails on the FreeBSD platform with error: "A timeout occurred waiting for a response from the system"
Test System fails on the FreeBSD platform. The logs shows the following: Gathering the information necessary to perform a check of servername...  Checking the FreeBSD System servername...  ssh -2 -v -l tpam1 -p 22 -o PubKeyAuthentication=no -o NumberOfPasswordPrompts=1 -o ConnectTimeout=20 servername.lhr.lt grep -w tpam1 /etc/master.passwd OpenSSH_5.8p1, OpenSSL 0.9.8r 8 Feb 2011 &...
Problems connecting to a Windows 2012 server with a PSM session.
When attempting to connect to a Windows 2012 or 2012 R2 server through PSM on the TPAM appliance, the session window fails to load properly. Verified that the system is accessible through standard RDP.
Warning when assigning Account Discovery Profile: "Cannot use Account Discovery profile “test_discovery" because it references one or more accounts from this template"
When assigning the Account Discovery Profile to a System Template, a warning is returned:"Cannot use Account Discovery profile “test_discovery” because it references one or more accounts from this template"
Microsoft Update for KB2992611 (MS14-066)
Microsoft Update for KB2992611 (MS14-066)
Version Full Support as of Limited Support as of Support Discontinued
2.5 12/11/2012
2.4 6/14/2011 6/30/2015 12/31/2015
2.3 3/3/2011 6/30/2013 12/31/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.

Please refer to the Product LifeCycle Tables available below:

Quest One Privileged Command Manager - https://support.software.dell.com/privileged-command-manager/lifecycle

Quest One Privileged Password Manager - https://support.software.dell.com/privileged-password-manager/lifecycle

Quest One Privileged Session Manager - https://support.software.dell.com/privileged-session-manager/lifecycle