Product Support - TPAM Appliance

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

Java plugin blocked by default in Chrome version 42
Chrome version 42 blocks the Java plugin by default, which will cause Privileged Session Manager (PSM) session connections to fail, unless the plugin is re-enabled.
The Privileged Appliance and Modules (TPAM) 2.5 How To GuideThe Privileged Appliance and Modules (TPAM) 2.5 How To Guide
TPAM 2.5 Information Security Administrator (ISA) GuideThis document has been prepared to assist you in becoming familiar with The Privileged Appliance and Modules (TPAM). It is intended for Information Security Administrators (ISAs).
TPAM 2.5 Requestor GuideThis document has been prepared to assist you in becoming familiar with The Privileged Appliance and Modules (TPAM). It is intended for requestors of passwords, files and sessions.
TPAM 2.5 Reviewer GuideThis document has been prepared to assist you in becoming familiar with The Privileged Appliance and Modules (TPAM). It is intended for reviewers of password releases and sessions.
Primary Authentication
Is it possible to use RSA SecureID as a primary authentication method?
Allow IP address of managed system to be displayed on session or password request page
Allow IP address of managed system to be displayed on session or password request page
How to monitor if a patch has applied correct to a TPAM 2.5 cluster?
When applying a patch to a TPAM 2.5 Appliance, how can the installation of the patch be confirmed?  How can it be confirmed to have pushed successfully to the replica?
TPAM Appliance 2.5.914 Release NotesWe highly recommend that you read the release notes for the most up to date information on new features, bug fixes, known issues, etc.
Can TPAM manage a Windows system over VPN?
Setting up TPAM to manage the local administrator account on Windows workstations (desktops and laptops). Many of the laptop users will have their laptops at home and be connected to the network over VPN. Can TPAM manage Windows systems over a VPN connection?
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Java plugin blocked by default in Chrome version 42
Chrome version 42 blocks the Java plugin by default, which will cause Privileged Session Manager (PSM) session connections to fail, unless the plugin is re-enabled.
TPAM Appliance 2.5 Download Site
To download software for Quest One TPAM Appliance 2.5, please click on the link below and you will be redirected to the download site:https://hq01.e-dmzsecurity.com/edmzcust/
TPAM 2.5 Migration GuideThe following guide details the steps involved in migrating from TPAM 2.3.768 or 2.4.804 to TPAM 2.5.x.
Does TPAM include the Java binaries that can be pushed to PSM clients?
Does TPAM include Java installers that can be pushed to PSM Session client machines when required?
Account is showing as a Synchronized Password
Account is showing as a still Synchronized Password, however, the "Synchronised Password" has been deleted. When going in the account, the buttons are grayed out and the warning shows: "Only the Release Notify Email address, Account Description, and Ticket System information can be modified for a Synchronized Password Subscriber"
Does the Virtual DPA have VMWare tools installed?
Does the Virtual DPA have VMWare tools installed, or is it possible to install these tools?
Which languages/character sets are supported in the web interfaces?
Which languages/character sets are supported in the web interfaces?
Migration error: "“Error running CodeBlock "2.4.804_PAR_db_tables", Block #167: Could not find store
Error when migrating from 2.3.768 “Error running CodeBlock "2.4.804_PAR_db_tables", Block #167: Could not find stored procedure 'master..sp_PAR_cmdshell'.”
HotFix_6788 to address vulnerability identified under versions 2.5.904 – 2.5.912 of TPAM/PPM/PSM
ProblemA critical security vulnerability has been identified in the Dell One TPAM appliance that has resulted from the discovery of the ShellShock vulnerability (CVE-2014-6271).How does this affect TPAM?The TPAM appliance contains a Linux subsystem that provides services required to manage the diverse range of target platforms that are supported. This subsystem includes the Bash shell that has rec...
Where to obtain the Virtual Cache Server files; can they be downloaded?
The 2.5 Administration Guide discusses the Virtual Cache server, and the .OVA files for this virtual machine.  How can these files be obtained?
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Java plugin blocked by default in Chrome version 42
Chrome version 42 blocks the Java plugin by default, which will cause Privileged Session Manager (PSM) session connections to fail, unless the plugin is re-enabled.
TPAM 2.5 System Administrator GuideThis document has been prepared to assist you in becoming familiar with The Privileged Appliance and Modules (TPAM). The System Administrator Guide explains the core functionality of the The Privileged Appliance and Modules (TPAM) product regardless of modules and licenses purchased. It is intended for network administrators, consultants, analysts, and any other IT professionals using the product.
TPAM 2.5 Administration GuideThis document has been prepared to assist you in becoming familiar with The Privileged Appliance and Modules (TPAM). The Administrator Guide explains the core functionality of the TPAM product regardless of modules and licenses purchased. It is intended for network administrators, consultants, analysts, and any other IT professionals using the product.
TPAM 2.5 User Administrator GuideThis document has been prepared to assist you in becoming familiar with The Privileged Appliance and Modules (TPAM). It is intended for user administrators.
How to customize the subject line of email notification?
How to customize the subject line of email notification?   In paradmin interface | Mail Agent | Email Config, Message Body Tags are available to customize the Message Body. These tags do not work when specified or used in the Subject Line.  
TPAM 2.5 Custom Platform GuideCustom Platforms Guide allows you to create new platforms for managed systems which cannot be managed by existing platforms.
When running the Security Log with the "All Dates" filter, no data was returned.
When creating the "Security Log" with the "All Dates" filter option, no data was returned.
Can TPAM manage a Windows system over VPN?
Setting up TPAM to manage the local administrator account on Windows workstations (desktops and laptops). Many of the laptop users will have their laptops at home and be connected to the network over VPN. Can TPAM manage Windows systems over a VPN connection?
Need Documentation to Configure Oracle 11 Database
Need Documentation to Configure Oracle 11 Database
TPAM 2.5 Client Setup GuideThis document has been prepared to assist you in becoming familiar with The Privileged Appliance and Modules (TPAM). It is intended for Client Setup assistance.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Java plugin blocked by default in Chrome version 42
Chrome version 42 blocks the Java plugin by default, which will cause Privileged Session Manager (PSM) session connections to fail, unless the plugin is re-enabled.
Total Privileged Access Management 2.5 Support TrainingUpon completion of this documentation, the reader should have an understanding of the product use case, the product components, and be able to troubleshoot issues. The student should be able to collect all the necessary information that Support would require to diagnose an issue in the event a Support service request needs to be raised.
Error: “The Socket Connection was aborted”
When attempting to add a new TPAM Appliance into a Cluster, the error “The socket connection was aborted” is displayed.The error message may appear even with a successful verification of the Network Address in the configuration, showing it as a valid TPAM Appliance.  The full error is as follows: "The socket connection was aborted. This could be caused by an error proces...
'GetFileAjax.asp not found' error when trying to download files from TPAM using Internet Explorer 8
When using Internet Explorer 8, and trying to download files from the appliance, an error is seen: 'GetFileAjax.asp not found'. Also, this may cause empty brackets ("[]") when trying to retrieve a password.
Scheduled AD password resets fails.
Scheduled, or post release reset AD password resets fails. When manually running "Reset Password" you may see the following error: [DD/MM/YYYY HH:MM] Error: (0X800704C3) Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again. [DD/MM/YYYY ...
Vulnerability - MS14 066 - KB2992611
MS14-066: Vulnerability in Schannel could allow remote code execution.
Uanble to import the SAP account SAP* due to Invalid Characters
SAP* is a known superuser account, and SAP recommends tight control of this account. When trying to add the account, into TPAM the following message is displayed:Please enter only ~`!@#$%^&()-_{}.+ characters in the "Account Name" field.
An Account when added to a System without any permissions, assigned in a Collection that has permissions, will not display.
When creating a new Account on a System (which does not have any permissions); where the System is assigned to a Collection (and the Collection does have permissions) the Account will be created, but does not immediately display.
On a failed over Replica, DPAs are showing a status of offline, even though they are operational.
When viewing the Cluster Status on a Failed Over Replica, the DPAs (Distributed Processing Appliances) may show as offline; even though they are operational.
Auto Management agent does not run the test password at the scheduled time.
Auto Management agent does not run the test password at the scheduled time.
Version Full Support as of Limited Support as of Support Discontinued
2.5 12/11/2012
2.4 6/14/2011 6/30/2015 12/31/2015
2.3 3/3/2011 6/30/2013 12/31/2013
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.

Please refer to the Product LifeCycle Tables available below:

Quest One Privileged Command Manager - https://support.software.dell.com/privileged-command-manager/lifecycle

Quest One Privileged Password Manager - https://support.software.dell.com/privileged-password-manager/lifecycle

Quest One Privileged Session Manager - https://support.software.dell.com/privileged-session-manager/lifecycle