Product Support - TPAM Appliance

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How/if VNC integrates with an SSH or RDP connection. (84342)

Customer is curious at what point we use VNC on the appliance. I read the docs and there were a few areas I wasnt sure about. From what I can we are using VNC of course when used as the connection type. It appears to me that we are also using it during session playback as well. Do we use it at...

Product(s): Privileged-Command-Manager
Created On: 11/5/2011
(6 Ratings)
Last Updated On: 3/17/2014
Privileged Session Management (PSM) DPA Appliance Traffic Flow (88346)

When using a DPA Appliance, what is the Privileged Session Management (PSM) flow of communication from start to finish?

Product(s): Privileged-Command-Manager
Created On: 2/9/2012
(2 Ratings)
Last Updated On: 1/2/2014
Which keyboard language/mappings does TPAM Privileged Session Management (PSM) support? (76879)

Which keyboard language/mappings does TPAM Privileged Session Management (PSM) support?  Is it possible to modify keyboard mappings on PSM?

Product(s): Privileged-Command-Manager
Created On: 7/21/2011
(1 Ratings)
Last Updated On: 1/2/2014
Is it possible to customise the command run on Linux/Unix systems? (107574)

Is it possible to customise the command run on Linux/Unix systems instead of using passwd <username> (when "Reset Password" is used)?

Product(s): Privileged-Password-Manager
Created On: 5/31/2013
(1 Ratings)
Last Updated On: 1/9/2014
What does the option "Enable Console Connection" do? (94672)

On the PSM Details | General tab there is an option for "Enable Console Connection".  What does this option do?

Product(s): Privileged-Command-Manager
Created On: 7/11/2012
(1 Ratings)
Last Updated On: 1/2/2014
Please try again later since the post release reset from a prior non-ISA release is still process (84306)

The following message shows when attempting to request a password: "Please try again later since the post release reset from a prior non-ISA release is still processing. You may want to contact your system administrator."

Product(s): Privileged-Command-Manager
Created On: 11/5/2011
(1 Ratings)
Last Updated On: 1/20/2014
What is the TPAM Return Merchandise Authorization (RMA) process? (74170)

What is the procedure to return a defective or faulty TPAM appliance? What is the TPAM Return Merchandise Authorization (RMA) procedure? What costs are involved with a TPAM RMA? What information is required for a TPAM RMA?

Product(s): Privileged-Command-Manager
Created On: 5/21/2011
(1 Ratings)
Last Updated On: 3/25/2014
Does TPAM support password management for accounts on VMware ESX and ESXi? (76188)

Does TPAM support password management (PPM) for local accounts on VMware ESX/ESXi /vSphere?

Product(s): Privileged-Command-Manager
Created On: 7/12/2011
(1 Ratings)
Last Updated On: 1/2/2014
Is there a 64 bit version of the TPAM .net API? (122572)

The TPAM .net API is a 32 bit version - is there a 64 bit .net API?

Product(s): Privileged-Command-Manager
Created On: 4/1/2014
(0 Ratings)
Last Updated On: 4/2/2014
Error: "The distinguished name cannot be found on this domain!" (98001)

When attempting to validate a DN for AD Integration the following message is received:

"The distinguished name cannot be found on this domain!"

The Distinguished Name (DN) is correct in Active Directory (AD).

Product(s): Privileged-Password-Manager
Created On: 10/4/2012
(0 Ratings)
Last Updated On: 1/17/2014
Documents Type
Total Privileged Access Management 2.5 Support Training
pdf
TPAM Appliance 2.5.910 Release Notes
htm
The Privileged Appliance and Modules (TPAM) 2.5 How To Guide
pdf
TPAM Appliance 2.5 Migration Guide
pdf
TPAM Appliance 2.5 Administration Guide
pdf
TPAM Appliance 2.5 Client Setup Guide
pdf
TPAM Appliance 2.5 Quick Start Guide
pdf
TPAM Appliance 2.5 Requestor Guide
pdf
TPAM Appliance 2.5 User Administrator Guide
pdf
TPAM Appliance 2.5 System Administrator Guide
pdf
Version Full Support as of Limited Support as of Support Discontinued
2.5 12/11/2012
2.4 6/14/2011
2.3 3/3/2011 6/30/2013 12/31/2013
Earlier product versions not listed are considered discontinued.

Please refer to the Product LifeCycle Tables available below:

Quest One Privileged Command Manager - https://support.software.dell.com/privileged-command-manager/lifecycle

Quest One Privileged Password Manager - https://support.software.dell.com/privileged-password-manager/lifecycle

Quest One Privileged Session Manager - https://support.software.dell.com/privileged-session-manager/lifecycle

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.