Product Support - Virtual Directory Server

Filter to browse recommended product support content
(Choose different product)

Self-service tools will help you to install, configure and troubleshoot your Dell product.

480 X 270 player for the Support Link Solution pages
Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

“Could not start <Config_Name> from localhost” error when starting QCVDS/VDS from GUI in Windows.
When installing a new Windows version of the QCVDS/VDS, it couldn’t start running showing the error:"Could not start <Config_Name> from localhost" The ‘Show details’ button shows the message:"Start/Stop command returned 1"
Virtual Directory Server 6.1 (ZIP)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 (ISO)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 SP1 (417937) for solution 145091
Fix for ACL plugin processing filters.Please refer to the Support Portal knowledgebase article 145091 for additional information and instructions on implementing the patch.
How to create a "basic" Virtual Tree
What are the steps to configure a Virtual Tree in Dell One Identity Virtual Directory Server?
Dell One Identity Virtual Directory Server Service Pack 1 for version 6.1
This service pack may receive additional testing. If you are not severely affected by the issue(s) this service pack addresses, it is recommended that you wait for the next release of Dell One Identity Virtual Directory Server as it will include this service pack. For complete product information, please refer to the Dell One Identity Virtual Directory Server 6.1.0 product documentation.
Virtual Directory Server Windows 6.1 SP1 (Solution 135437)
Please refer to the Support Portal knowledgebase article 135437 for additional information and instructions on implementing the patch.
Virtual Directory Server Linux Hotfix 415446 for 6.1 SP1 (Solution139049)
Please refer to the Support Portal knowledgebase article 139049 for additional information and instructions on implementing the patch.
Virtual Directory Server Windows Hotfix 415446 for 6.1 SP1 (Solution 139049)
Please refer to the Support Portal knowledgebase article 139049 for additional information and instructions on implementing the patch.
Virtual Directory Server Linux 6.1 SP1 (Solution 135437)
Please refer to the Support Portal knowledgebase article 135437 for additional information and instructions on implementing the patch.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

QCVDS/VDS ACL plugin is processing filters incorrectly
When a filter includes a condition with the negative operator “(!)” (NOT), ACL plugin is not filtering successfully the attribute of the condition and if a list of denied attributes is configured, it doesn’t work. 
Dell One Identity Virtual Directory Server Hotfix 417937 for 6.1 SP1
This hotfix may receive additional testing. If you are not severely affected by the issue(s) this hotfix addresses, it is recommended that you wait for the next release of Dell One Identity Virtual Directory Server as it will include this hotfix.For complete product information, please refer to the Dell One Identity Virtual Directory Server 6.1.0 product documentation.
Quest One Quick Connect Virtual Directory Server Hotfix 417937 for 6.0.x
This hotfix may receive additional testing. If you are not severely affected by the issue(s) this hotfix addresses, it is recommended that you wait for the next release of Dell One Identity Virtual Directory Server as it will include this hotfix.For complete product information, please refer to the Quest One Quick Connect Virtual Directory Server 6.0 product documentation.
Virtual Directory Server 6.1 (ZIP)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 (ISO)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 SP1 (417937) for solution 145091
Fix for ACL plugin processing filters.Please refer to the Support Portal knowledgebase article 145091 for additional information and instructions on implementing the patch.
Dell One Identity Virtual Directory Server Service Pack 1 for version 6.1
This service pack may receive additional testing. If you are not severely affected by the issue(s) this service pack addresses, it is recommended that you wait for the next release of Dell One Identity Virtual Directory Server as it will include this service pack. For complete product information, please refer to the Dell One Identity Virtual Directory Server 6.1.0 product documentation.
Virtual Directory Server Windows 6.1 SP1 (Solution 135437)
Please refer to the Support Portal knowledgebase article 135437 for additional information and instructions on implementing the patch.
Virtual Directory Server Linux Hotfix 415446 for 6.1 SP1 (Solution139049)
Please refer to the Support Portal knowledgebase article 139049 for additional information and instructions on implementing the patch.
Virtual Directory Server Windows Hotfix 415446 for 6.1 SP1 (Solution 139049)
Please refer to the Support Portal knowledgebase article 139049 for additional information and instructions on implementing the patch.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Unable to select ldaps or https as a protocol in the drop-down menu in a Listener in version 6.1.0
It is not possible to select ldaps or https when configuring a listener.  It is possible to select the correct port (eg 636 for ldaps), and successfully bind with certificate in place.  In versions previous to 6.1.0, the drop-down menu would allow selecting either ldaps or https when configuring a listener. 
Do product customizations get overwritten when I upgrade?
If I modify the code of an extension, will these changes be overwritten when I install an upgrade?
Mapped attribute appears to work, but searching on attribute fails.
When an attribute is mapped (for example from mail to userprincipalname) using the MapAttributes plugin, a search of the newly mapped userprincipalname is unsuccessful.Additionally, if searching at the OU level, the account is found, but from the base level or top level, it cannot find the account.
Virtual Directory Server 6.1 (ZIP)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 (ISO)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 SP1 (417937) for solution 145091
Fix for ACL plugin processing filters.Please refer to the Support Portal knowledgebase article 145091 for additional information and instructions on implementing the patch.
How to create a "basic" Virtual Tree
What are the steps to configure a Virtual Tree in Dell One Identity Virtual Directory Server?
Dell One Identity Virtual Directory Server Service Pack 1 for version 6.1
This service pack may receive additional testing. If you are not severely affected by the issue(s) this service pack addresses, it is recommended that you wait for the next release of Dell One Identity Virtual Directory Server as it will include this service pack. For complete product information, please refer to the Dell One Identity Virtual Directory Server 6.1.0 product documentation.
Virtual Directory Server Windows 6.1 SP1 (Solution 135437)
Please refer to the Support Portal knowledgebase article 135437 for additional information and instructions on implementing the patch.
Virtual Directory Server Linux Hotfix 415446 for 6.1 SP1 (Solution139049)
Please refer to the Support Portal knowledgebase article 139049 for additional information and instructions on implementing the patch.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

Error: Part of Log removed to keep max size
When trying to view a log the message "Part of Log removed to keep max size" is displayed. Is it possible to change the memory allocated to the log viewer?
Virtual Directory Server 6.1 (ZIP)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 (ISO)
Dell One Identity Virtual Directory Server (VDS) is a powerful tool to customize your identity infrastructure and to integrate it with your overall architecture. VDS was designed to overcome the limitations of identity data repositories and identity consuming applications by creating a highly versatile layer between them. VDS functions as an LDAP proxy, as well as providing a virtual directory fac...
Virtual Directory Server 6.1 SP1 (417937) for solution 145091
Fix for ACL plugin processing filters.Please refer to the Support Portal knowledgebase article 145091 for additional information and instructions on implementing the patch.
Virtual Directory Server Windows 6.1 SP1 (Solution 135437)
Please refer to the Support Portal knowledgebase article 135437 for additional information and instructions on implementing the patch.
Virtual Directory Server Linux Hotfix 415446 for 6.1 SP1 (Solution139049)
Please refer to the Support Portal knowledgebase article 139049 for additional information and instructions on implementing the patch.
Virtual Directory Server Windows Hotfix 415446 for 6.1 SP1 (Solution 139049)
Please refer to the Support Portal knowledgebase article 139049 for additional information and instructions on implementing the patch.
Virtual Directory Server Linux 6.1 SP1 (Solution 135437)
Please refer to the Support Portal knowledgebase article 135437 for additional information and instructions on implementing the patch.
VDS 6.1.0 SP1 fails sending queries to incorrect data sources
When a configuration includes several data sources and one of them with more servers than the other, VDS could fail sending queries to incorrect data source. Err=10 appears in the Access Log file when this happens.
Is QCVDS/VDS susceptible to the vulnerabilities in Secure Socket Layer (SSL) version 3.0 protocol?
QCVDS/VDS could be affected as far as the customer at client side uses SSL 3.0 or uses it at Directory side.
Version Full Support as of Limited Support as of Support Discontinued
6.1 7/16/2014
6.0.x 2/8/2012
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.