Product Support - vWorkspace

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

Wyse ThinOS - all applications display
When using WYSE ThinOS 8.0.214 only the Application Type=Desktop is presented to the users when logging onto the thin clientHowever with the newer version 8.0.508 all the Application Types are presented to the users 
USB Device not shared after reboot
After a reboot some devices are only showed as "Not Plugged in" in the Virtual USB Hub an will not be conneted to the VDI Session. The device must be unplugged and plugged back in again to be shown as available,
Installing and Setting up VDE for Linux
This document includes information about installing and configuring the vWorkspace Virtual Desktop Extensions (VDE) for the Linux environment.
Disconnects appear to happen every 30 minutes on a Windows 8 client over WiFi
Continuous spontaneous disconnects occur in a vWorkspace environment. This occurs from multiple types of devices (Windows 8.1 laptops, Windows 8 Thin Clients, and Windows 8 Desktops). Network and Session configuration appears to be correct e.g. MTU, session timeouts but the drop out in sessions happens approximately every 30 minutes for each user, not necessarily all at the same time.
When using instant provisioning which SIDs are cloned?
We are provisioning Windows 7 desktops via VMware linked clones and using Rapid & Instant provisioning to customise the deployed desktops. We have encountered issues with RSA security (AV) hanging and it turns out it requires a unique O/S SID to function correctly. Does Instant Provisioning create and assign a new SID? 
Does the vWorkspace Connector for Mac support SSO / Kerberos
When Mac's are joined to the Active Directory domain and have Kerberos tickets, can these tickets be used to authenticate to the vWorkspace farm via the vWorkspace connector?
Can you use Windows keys when in fullscreen mode with the html5 connector?
When interacting with a VDI in "HTML5 mode" with the browser full screened (F11), can hot keys or Windows keys be directed into the VDI rather than on the local machine?
How to specify multiple brokers in WNOS.INI for Wyse ThinOS Client
Wyse thin clients are pulling pre-configured WNOS.INI file, which has an entry VDIBroker=How to specify multiple brokers there?
Managed application is not visible on Mac Desktop in Desktop integrated mode.
Managed applications are not visible on the Mac OSX Desktop in Desktop integrated mode. Desktop icons are shown on Desktop with a Windows connector.
vWorkspace Connectors feature list
What are supported and unsupported features of vWorkspace Connectors on different platforms?
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

Why are there no USB components within a vWorkspace RDSH role install?
There is no "Quest Software USB Virtual Hub Terminal Server Service" or similar running on the server, nor any drivers or systrays. I'm also missing a folder "USB-IT" in the install directory (C:\Program Files (x86)\Quest Software\vWorkspace) as one might expect there to be. 
vWorkspace 8.5 Hotfix Summary
This document will help you determine which hotfixes should be applied in your vWorkspace 8.5 environment.  
vWorkspace 8.0 MR1 Hotfix Summary
Purpose: This document will help you determine which hotfixes should be applied in your vWorkspace 8.0 MR1 environment. 
vWorkspace 8.0 Hotfix Summary
Purpose:  This document will help you determine which hotfixes should be applied in your vWorkspace 8.0 environment. 
vWorkspace 8.0.1539 Java Connector Optional Hotfix (372144) for solution 129159
This release should only be applied if you are experiencing the following situations with the Java Connector for vWorkspace: Automatic logon flag is set even when credentials are not specified.- Java connector improperly disconnects from a Linux host running XRDP.Please refer to the Support Portal knowledgebase article 129159 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1505 Java Connector Optional Hotfix (349219) for solution 122725
This is an optional hotfix to address an issue where session does not launch if client is updated to JRE Version 7 Update 51.Please refer to the Support Portal knowledgebase article 122725 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1476 Optional Hotfix (331043) for solution 121301
This is an optional hotfix for the Connection Broker and Diagnostics and Monitoring and for the following roles in vWorkspace 8.0 MR1: vWorkspace Connection Broker - vWorkspace Remote Desktop Session Host - Foglight for Virtual Desktops.Please refer to the Support Portal knowledgebase article 121301 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1475 Optional Hotfix (333739) for solution 120636
This is an optional hotfix that provides support for the following feature - Hyper-V Catalyst Components support for fast provisioning virtual machines on remote SMB3 shares.Please refer to the Support Portal knowledgebase article 120636 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1469 Mandatory Hotfix (333063) for solution 119102
Heavy load may cause the Connection Broker to declare RDSH servers offline and prevent users from retrieving application lists and launching applications.Please refer to the Support Portal knowledgebase article 119102 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1464 Optional Hotfix (325392) for solution 118919
This is an optional hotfix for vWorkspace Secure Gateway that fixes issues with the certificate import function and also some wildcard certificates not being visible.Please refer to the Support Portal knowledgebase article 118919 for additional information and instructions on implementing the patch.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

Webaccess Error "An Unexpected Error has occurred"
When attempting to launch an application in Webaccess, the User receives the following error message"An Unexpected Error has occurred"Looking in the Application part of the Eventlog on the WebAccess server, the following event can be foundLevel: ErrorSource: Quest.vWorkspace.WebAccessEventID: 5General: An Unhandled Exception Occurred: System.UnauthorizedAccessException: Access is de...
Redirection not working for Web Access
When creating a new website, the default.aspx should get edited automatically and a redirector setup to point to the new website, for example:http://waserver.domain.com/ is redirected to http://waserver.domain.com/vWworkspaceHowever, when browsing to http://waserver.domain.com the user is presented with the default IIS landing page or it errors with page cannot be found.
RDP disconnection when using Internet Explorer
When using Internet Explorer within an RDP session, the session disconnects and it may be observed that the VM rebootsThe issue is seen most often by opening Youtube.com in two tabs. At which point, a few seconds in, the VM will BSOD and kick the user out of the session. The BSOD easily goes unnoticed and the issue can appear like a network drop out if you're not viewing the VM in the Hypervis...
Enhancement Request: The ability to pass left or right handed mouse settings to a vWorkspace sess
When a client is configured to use a left handed mouse the settings are not being passed to the vWorkspace session.
Password reset service cannot access domain
Password reset service producing "cannot connect to domain" error when tryng to reset password through the Web portal.
Saving Windows Credentials Store with Metaprofiles
Is it possible to use Metaprofiles (User Profile Management) to save the Windows Crendentials Store (for example saved Outlook passwords) so that saved passwords are moved between sessions?
Secure-IT Configuration
Configuration of Secure-IT component of vWorkspace suite
Wyse ThinOS wildcard certificate support
When using ThinOS to talk to a vWorkspace Connection Broker, certificate errors are seen despite having added the certificate to the Wyse box. 
vWorkspace AppPortal error: A security error occurred
When using AppPortal to connect through the SSL Gateway or Secure Access Service, users receive the error "A security error occurred" 
Error "Server [Server_name] could not be contacted."
When attempting to install the Connection broker role and Hyper-V be on the same server the error "Server [Server_name] could not be contacted.  A Connection broker was contacted but retuned the following error while connecting to [Server_name]:" is displayed, as shown below: Server [servername] could not be contacted.A Connection Broker was contacted but returned the foll...
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

How do I upgrade my license to version 8.5
I have an existing vWorkspace license for 8.0.1 (or earlier) how do I update the license to an 8.5 compatible one?
vWorkspace application icon disappears from Windows taskbar
When in a VDI sesion in desktop integrated mode, upon minimizing the session via the top connection bar, every so often the application minimizes and doesn't appear in task bar. The only way to get back in is to end the process' and then re-open desktop integrated mode.
Each time AppPortal starts, a new configuration is reported.
At AppPortal startup, the user is prompted that a new configuration is present on the broker and requests for download. However, no changes have been made to the configuration on the broker.
Understanding the vWorkspace License model
Understanding the vWorkspace License model: what are the difference license options available?
Volume controls in virtual machine do not work with Flash Redirection
When using EOP Flash Acceleration the volume controls in the virtual desktop do not affect the sound played on the client computer.
Cannot publish client content with URL
When publishing application with type "Content - Client" in vWorkspace Management console, providing URL as a target - it's not shown on the client (vWorkspace Connector or Web portal)
ThinShell 2.5.2 does not connect to vWorkspace 8.5 Farm
ThinShell 2.5.2 does not connect to vWorkspace 8.5 farm when vWorkspace 8.5 connector is installed. It prompts error "Public member 'EnableLocalTextEcho' on type 'ClientClass' not found'  message and terminates the connection. 
vWorkspace console can't communicate with SCVMM
When trying to communicate with SCVMM server, vWorkspace Management console produces error "ERROR CHyperV updateVMs: Unable to connect to the VMM management Server <name or IP address>."And in the end: "No connection could be made because the target machine actively refused it <name or IP address>:8100"Quest Broker Helper service is up and running and listening on t...
vWorkspace 8.0 MR1 Hotfix Summary
Purpose: This document will help you determine which hotfixes should be applied in your vWorkspace 8.0 MR1 environment. 
vWorkspace 8.0 Hotfix Summary
Purpose:  This document will help you determine which hotfixes should be applied in your vWorkspace 8.0 environment. 
Version Full Support as of Limited Support as of Support Discontinued
8.5 12/5/2014
8.0.1 11/7/2013
8.0 3/27/2013
7.6 6/18/2012 7/1/2014 1/1/2015
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.