Product Support - vWorkspace

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

vWorkspace Connector for Mac OS X 7.7
The vWorkspace Connector for Mac OS X allows users to access their Windows virtual desktop and applications from a Mac laptop or desktop.
vWorkspace 8.0.1594 Mandatory Hotfix (433319) for solution 148421
VMWare Linked Clone operation ignores resource pool selection.Please refer to the Support Portal knowledgebase article 148421 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
vWorkspace 8.0.1 (x64)
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
Are non-Windows connectors susceptible to the Poodle Vulnerability?
Recently, an industry-wide vulnerability affecting the SSL 3.0 protocol was discovered.  To address the vulnerability Microsoft has recommended to disable SSL 3.0 on servers that communicate via the SSL protocol.  vWorkspace Hotfix 397455 has been released to overcome this issue.This solution has been created to address non-Windows connectors' susceptibility to this problem.
Printing from HTML5 Connector
Printing within the HTML5 Connector is either poor quality or does not work.
Registry key for local drive restriction
Some applications cannot access local drive after is has been restricted through the management console. What is the registry key that controls this restriction?
Cannot perform a reprovision
Creating new VDI works fine. Trying to reprovision fails with the attached error (or similar)Linked clone failed: SetVmMacAddress: ReconfigVM_Task for setting MAC address failed.Vmware task: ReconfigVM_Task state: error - A specified parameter was not correct.
vWorkspace Connector for Android 2.2
The vWorkspace Connector for Android liberates desktop virtualization by allowing vWorkspace users to securely access business applications, virtual desktops, and data from their Android tablets and phones.
vWorkspace Connector for Android 2.2.1
The vWorkspace Connector for Android liberates desktop virtualization by allowing vWorkspace users to securely access business applications, virtual desktops, and data from their Android tablets and phones.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

vWorkspace Connector for Mac OS X 7.7
The vWorkspace Connector for Mac OS X allows users to access their Windows virtual desktop and applications from a Mac laptop or desktop.
Mandatory Hotfix 433319 Version 8.0.1594 for Connection Broker role
This is a MANDATORY hotfix for vWorkspace Connection Broker role. It addresses an issue wherein VMWare Linked Clone ignores the Resource Pool selection. Refer to the release notes for complete list of issues addressed.  This release may receive additional testing. For complete product information, refer to the vWorkspace product documentation.
vWorkspace 8.0.1594 Mandatory Hotfix (433319) for solution 148421
VMWare Linked Clone operation ignores resource pool selection.Please refer to the Support Portal knowledgebase article 148421 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
vWorkspace 8.0.1 (x64)
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
vWorkspace Mandatory Hotfix 419566 Version 8.5.1981 for Connection Broker and Instant Provisioning
This is a MANDATORY hotfix that addresses issues with the Connection Broker and Instant Provisioning. Refer to the release notes for complete list of issues addressed. This release may receive additional testing. For complete product information, refer to the vWorkspace product documentation.
vWorkspace 8.5 Hotfix Summary
This document will help you determine which hotfixes should be applied in your vWorkspace 8.5 environment.  
Mandatory Hotfix 427884 version 8.5.1991 for Windows Connector and Web Access
This mandatory hotfix provides improvements to the vWorkspace Connector for Windows that allows an administrator to have control over installation options as detailed in the ‘Connector Installation Improvements’ section below.  
Optional Hotfix 423606 version 8.5.1992 for PNTools and also RDSH
This is an optional hotfix and can be installed on the following vWorkspace roles -·         PNTools·         RDSH
vWorkspace Connector for Android 2.2
The vWorkspace Connector for Android liberates desktop virtualization by allowing vWorkspace users to securely access business applications, virtual desktops, and data from their Android tablets and phones.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

vWorkspace Connector for Mac OS X 7.7
The vWorkspace Connector for Mac OS X allows users to access their Windows virtual desktop and applications from a Mac laptop or desktop.
Saving Windows Credentials Store with Metaprofiles
Is it possible to use Metaprofiles (User Profile Management) to save the Windows Crendentials Store (for example saved Outlook passwords) so that saved passwords are moved between sessions?
vWorkspace 8.0.1594 Mandatory Hotfix (433319) for solution 148421
VMWare Linked Clone operation ignores resource pool selection.Please refer to the Support Portal knowledgebase article 148421 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
vWorkspace 8.0.1 (x64)
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
Secure-IT Configuration
Configuration of Secure-IT component of vWorkspace suite
vWorkspace Connector for Android 2.2
The vWorkspace Connector for Android liberates desktop virtualization by allowing vWorkspace users to securely access business applications, virtual desktops, and data from their Android tablets and phones.
vWorkspace Connector for Android 2.2.1
The vWorkspace Connector for Android liberates desktop virtualization by allowing vWorkspace users to securely access business applications, virtual desktops, and data from their Android tablets and phones.
Wyse ThinOS wildcard certificate support
When using ThinOS to talk to a vWorkspace Connection Broker, certificate errors are seen despite having added the certificate to the Wyse box. 
vWorkspace AppPortal error: A security error occurred
When using AppPortal to connect through the SSL Gateway or Secure Access Service, users receive the error "A security error occurred" 
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

vWorkspace Connector for Mac OS X 7.7
The vWorkspace Connector for Mac OS X allows users to access their Windows virtual desktop and applications from a Mac laptop or desktop.
Shift key appears to be stuck on in VDI when using multiple keyboard languages
Shift key appears to be stuck on in VDI when using multiple keyboard languages, making all text come out as capital letters.
Mandatory Hotfix 433319 Version 8.0.1594 for Connection Broker role
This is a MANDATORY hotfix for vWorkspace Connection Broker role. It addresses an issue wherein VMWare Linked Clone ignores the Resource Pool selection. Refer to the release notes for complete list of issues addressed.  This release may receive additional testing. For complete product information, refer to the vWorkspace product documentation.
vWorkspace 8.0.1594 Mandatory Hotfix (433319) for solution 148421
VMWare Linked Clone operation ignores resource pool selection.Please refer to the Support Portal knowledgebase article 148421 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
vWorkspace 8.0.1 (x64)
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
Web portal icons of published apps are not changing
When changing an icon of the published app in Management console, it changes in AppPortal but does not change on the website. Issue usually affecting applications, that were assigned with custom icon1, then changed to custom icon2. Web portal still shows the old icon. Restarting IIS does not help.
vWorkspace Mandatory Hotfix 419566 Version 8.5.1981 for Connection Broker and Instant Provisioning
This is a MANDATORY hotfix that addresses issues with the Connection Broker and Instant Provisioning. Refer to the release notes for complete list of issues addressed. This release may receive additional testing. For complete product information, refer to the vWorkspace product documentation.
When logging into domain virtual desktops display error stating there is no trust relationship to domain
VDI's that were created by Instant Provisioning process may lose trust relationship with domain
After updating PNTools user is presented with a blank screen on login.
After updating PNTools user is presented with a blank screen on login. 
Version Full Support as of Limited Support as of Support Discontinued
8.5 12/5/2014
8.0.1 11/7/2013
8.0 3/27/2013
7.6 6/18/2012 7/1/2014 1/1/2015
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.