Product Support - vWorkspace

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Our technical support staff has identified the following critical information to get you started. To get the best results make sure you read through all material prior to using your Dell Product.

vWorkspace 8.0.1 System Requirements This document contains system requirements and minimal user rights necessary to install and run vWorkspace components.
vWorkspace 8.0.1 What's New This document provides an overview of what's new in vWorkspace.
vWorkspace 8.0.1 Release Notes We highly recommend that you read the release notes for the most up to date information on new features, bug fixes, known issues, etc.
Reporting - Total number of logged on users into a VDI every day / month
How can I get a report for the total number of logged on users on a daily basis? Is there a way to know this figure, not the current number of logged on users but the total number for each particular day?
Poor Performance on Audio and Video
When a user is using Google Chrome or Mozilla Firefox their youtube.com or media playback is choppy and offers poor performance.
How to upgrade a website's version after installing a new hotfix.
Sometimes a hotfix for Webaccess role changes the version of the default binaries while addressing the issues. The existing sites will not be automatically upgraded to this version. This solution walks through the steps of upgrading existing sites. 
vWorkspace Connector for Android 2.2.2 Release Notes This manual includes information on the setup and configuration of the vWorkspace Connector for Android. After the configuration is complete you will be able to use the Connector to connect and log on to a vWorkspace farm. When you log on, the vWorkspace Connector for Android will display any Windows virtual desktops or published applications that have been assigned to you in the farm by your IT ...
vWorkspace Connector for Linux 7.7.3 Release Notes vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
vWorkspace Connector for Android 2.2.1 Release Notes This manual includes information on the setup and configuration of the vWorkspace Connector for Android. After the configuration is complete you will be able to use the Connector to connect and log on to a vWorkspace farm. When you log on, the vWorkspace Connector for Android will display any Windows virtual desktops or published applications that have been assigned to you in the farm by your IT ...
vWorkspace Connector for iOS 2.2.1 Release Notes This manual includes information on the setup and configuration of the environment required for the operation of the vWorkspace Connector for iOS. After you log into the vWorkspace Connector for iOS, you can view any Windows virtual desktops or published applications that you have been given access to by your IT department. You can then start remote connections to Windows based virtual desktops...
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced.

vWorkspace 8.0.1 (x64)
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an on-demand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center.
vWorkspace 8.0.1521 Optional Hotfix (342720) for solution 126752
This is an optional hotfix to address the following issue - Linked Cloning fails with vSphere 5.5.Please refer to the Support Portal knowledgebase article 126752 for additional information and instructions on implementing the patch.
vWorkspace Connector for Linux 7.7
vWorkspace manages, provisions, and brokers connections, transforming the desktop infrastructure into an ondemand service with optimized user experience for LAN and WAN. vWorkspace delivers virtual applications and desktops from multiple hypervisors, Remote Desktop Session Hosts (Terminal Servers) and blade PCs through a single user access point and management center. The vWorkspace Connector for ...
vWorkspace ThinShell 2.5.2
vWorkspace ThinShell is an application designed to replace the Microsoft Windows shell and provide a better login experience for users. vWorkspace ThinShell can also be used to increase the life cycle of aging computers running Microsoft Windows XP, Microsoft Windows Vista, and Microsoft Windows 7 operating systems.
How vWorkspace Web Access 8.5 detecting if client is installed?
When user is connecting to the vWorkspace WebAccess, it attempting to automatically detect if Connector is installed. How does that work in all browsers?
Video - How to install and configure RDP8
RDP8 can bring extra performance to the RDP experience. This article will show how to install and configure RDP8 and make sure it works with vWorkspace 
vWorkspace 8.0.306.1595 Optional Hotfix (372969) for solution 150300
This is an optional hotfix and can be installed on the following vWorkspace roles, RDSH, EOP Print Server, PNTools and Windows Connector.Please refer to the Support Portal knowledgebase article 150300 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1594 Mandatory Hotfix (433319) for solution 148421
VMWare Linked Clone operation ignores resource pool selection.Please refer to the Support Portal knowledgebase article 148421 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1588 Optional Hotfix (420210) for solution 142781
The SQL server hosting the vWorkspace database can incur heavy CPU load during logon storms which can affect overall performance and in some cases cause the SQL Server to stop responding.Please refer to the Support Portal knowledgebase article 142781 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1306 Optional Hotfix (398905) for solution 137069
This release should only be applied if you are experiencing the following situation: Provide support for provisioning on SCVMM 2012 R2. Please refer to the Support Portal knowledgebase article 137069 for additional information and instructions on implementing the patch.
Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Dell Product.

vWorkspace 8.5 auto configuration requires authentication instead of pulling the config.xml on the webserver.
The new 8.5 connector (AppPortal), it now prompts for credentials when searching for the config file at http://vworkspace.domain:8080/brokerinfo. The older versions did not display this behavior. Customer would like to continue pulling the config.xml from their webserver.
vWorkspace Thinshell 2.5.2 Administration Guide vWorkspace 8.0 ThinShell 2.5.2 Administration Guide
vWorkspace Connector for iOS 2.2 Administration Guide This manual includes information on the setup and configuration of the environment required for the operation of the vWorkspace Connector for iOS.
vWorkspace Connector for Linux 7.7.1 Administration Guide The vWorkspace Connector for Linux allows users, upon successful authentication, to receive a list of authorized desktops and applications. Users can subsequently start remote connections to Windows-based desktops and published applications by selecting the corresponding shortcuts from their Linux based client access device.
vWorkspace Connector for Android 2.1 Connector for Android 2.1 Administration Guide This document has been prepared to assist you in becoming familiar with the vWorkspace Connector for Android.
vWorkspace Connector for Linux 7.7 Connector for Linux 7.7 Administration Guide This document has been prepared to assist you in becoming familiar with the vWorkspace Connector for Linux.
vWorkspace Connector for iOS 2.1 Administrator Guide This document provides the information required to install and use vWorkspace Connector for iOS.
vWorkspace Connector for Java 7.6 Administrator Guide This document provides the information required to install and use vWorkspace Connector for Java.
vWorkspace Connector for Java 8.0 Administration Guide This document provides the information required to install and use vWorkspace Connector for Java.
vWorkspace Connector for Java 8.0.1 Administration Guide This document provides the information required to install and use vWorkspace Connector for Java.
The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Dell Product.

vWorkspace 8.0.1521 Optional Hotfix (342720) for solution 126752
This is an optional hotfix to address the following issue - Linked Cloning fails with vSphere 5.5.Please refer to the Support Portal knowledgebase article 126752 for additional information and instructions on implementing the patch.
Wait for users to log off before reprovision computer not working
When reprovisioning an RDSH server in vWorkspace 8.5, the option "wait for users to log off before reprovisioning the computer(s)" does not work.
Volume controls in virtual machine do not work with Flash Redirection
When using EOP Flash Acceleration the volume controls in the virtual desktop do not affect the sound played on the client computer.
USB attached mobile phones are always redirected to VDI
Mobile phones are always redirected to a VDI session regardless of USB redirection settings.
Checklist to verify functionality of Secure-IT for external users
Users cannot connect from outside of the network.
Several virtual desktops fail to re-provision correctly when a re-provision action is set on log off
When Virtual Desktops reprovision (using instant proviosining) during the day several but not all Virtual Desktops fail reprovisioning, the error may be shown as: Linked CLone faile: CloneVmLinked: RegisterVM_Task failed!The name ' '  already existsIt also appears as if the Initialize action is hanging in the vWorkspace Management Console. The warning message for the initialise t...
Web access portal cannot be accessed, error message "This page can't be displayed"
Web access portal cannot be accessed via HTTPS, error "This page can't be displayed. Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to "Https://portalname" again. "
vWorkspace 8.0.306.1595 Optional Hotfix (372969) for solution 150300
This is an optional hotfix and can be installed on the following vWorkspace roles, RDSH, EOP Print Server, PNTools and Windows Connector.Please refer to the Support Portal knowledgebase article 150300 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1594 Mandatory Hotfix (433319) for solution 148421
VMWare Linked Clone operation ignores resource pool selection.Please refer to the Support Portal knowledgebase article 148421 for additional information and instructions on implementing the patch.
vWorkspace 8.0.1588 Optional Hotfix (420210) for solution 142781
The SQL server hosting the vWorkspace database can incur heavy CPU load during logon storms which can affect overall performance and in some cases cause the SQL Server to stop responding.Please refer to the Support Portal knowledgebase article 142781 for additional information and instructions on implementing the patch.
Version Full Support as of Limited Support as of Support Discontinued
8.5 12/5/2014
8.0.1 11/7/2013
8.0 3/27/2013
7.6 6/18/2012 7/1/2014 1/1/2015
Earlier product versions not listed are considered discontinued.

The Product Support Lifecycle table above describes the phase during which Dell Software products are eligible for product support and new release downloads.